Acosta is a company focused on operational excellence, and they are seeking an Acosta Solutions Advisor to serve as a trusted subject matter expert and trainer. This role involves developing others, improving systems, and driving consistency and quality across Acosta Solutions.
Responsibilities
- Serve as a subject matter expert (SME) for Acosta Solutions policies, procedures, systems, and processes across multiple geographical areas, acting as a go‑to resource for associates and leaders alike
- Train and mentor Acosta Solutions associates on job responsibilities, core systems, and end‑to‑end processes by delivering clear, engaging, and effective learning experiences — both formally and through hands‑on, side‑by‑side support
- Develop, maintain, and enhance training materials and documentation , including Standard Operating Procedures (SOPs), ensuring all content is accurate, current, and easy to follow
- Documentation is maintained within Acosta platforms such as Acosta Relay, SharePoint, and AcostaGo
- Drive continuous improvement initiatives by identifying opportunities to simplify processes, improve automation, and increase clean pass rates across orders, claims, and promotions
- Partner with leadership by submitting thoughtful recommendations and change requests
- Analyze Business Process Solutions (BPS) key performance indicators (KPIs) , monitor trends, and investigate variances from standards to identify root causes and recommend corrective actions
- Resolve basic system and process issues by applying functional knowledge, leveraging reporting, and identifying recurring challenges that impact quality, efficiency, or service levels
- Support system and process testing efforts by ensuring enhancements and changes are thoroughly reviewed, validated, and aligned with operational requirements prior to implementation
- Help establish and monitor production and quality standards , contributing to performance management reporting and continuous measurement of success
- Collaborate with BPS and Sales Finance leadership to review performance results, share insights, and provide guidance that supports consistent service delivery and operational excellence
- Manage and maintain trackers related to training, work‑withs, tasks, and projects, ensuring timelines are met and progress is clearly communicated to leadership
- Communicate effectively and professionally across teams and functions, delivering clear written documentation and confident verbal communication in meetings, training sessions, and working forums
- Support project management efforts , ensuring milestones are met and stakeholders are informed of status, risks, and next steps
- Travel up to 25% as needed to support training, process initiatives, and cross‑functional collaboration
- Perform other duties as assigned in support of Acosta Solutions business objectives
Skills
- High School Diploma or GED required
- 1–3+ years of relevant professional experience
- Strong working knowledge of Acosta systems, with the ability to manage training, provide day-to-day support, and maintain accurate documentation
- In-depth understanding of Acosta Solutions processes across all roles, enabling effective training, operational support, and system/process testing
- Advanced proficiency in Microsoft Office tools including Teams, SharePoint, PowerPoint, Excel, and Word to efficiently manage information and documentation
- Ability to retain and apply information to stay current on evolving systems, processes, and policies
- Excellent organization and time-management skills, with the ability to prioritize, multitask, and consistently meet deadlines
- Strong written communication skills to create clear, concise documentation and training materials
- Effective verbal communication and facilitation skills, with the ability to train, support, and collaborate across functional teams and lead or participate in meetings and calls
- Associate or bachelor's degree preferred
Company Overview
Acosta brings simplicity to retail sales. It was founded in 1927, and is headquartered in Jacksonville, Florida, USA, with a workforce of 10001+ employees. Its website is https://www.acosta.com.
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