[Hiring] Field Operations Manager @CSN Collision – Amazon Store

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Click on 'Apply' button to find out more. Role Description The Field Operations Manager – British Columbia is the primary point of contact for CSN Licensees within their designated region. The position reports directly to the FOM-Team Lead and will work with other FOMs and FTAs. The FOM will help licensees grow and perform by working with other departments within CSN to help licensees improve their business operations by leveraging the CSN System, which includes: Partnerships with insurers, OEMs, and vendors Local and digital marketing tools Operational support tools Primary Objectives of the Field Operations Manager: Primary point of contact for CSN Licensees in the Ontario region Understand store needs and work with the FOM-Team Lead, or other departments within CSN when necessary, to ensure that these needs are met. Meet with each store on a quarterly basis to ensure that the store is getting the most out of the CSN System; specific meeting topics include: Overall business growth and performance Performance on insurance programs Utilization of vendors, marketing programs, software, training, and other components of the CSN System New and upcoming CSN initiatives Review of outstanding issues and/or new issues, including non-urgent issues Identification of one or two strategic action items and expected timing Lead virtual and in-person regional meetings, to occur up to three times per year and assist with CSN annual conference. Work with the FOM-Team Lead to identify strategies to help licensees get the most out of the CSN System. Work with other teams at CSN to execute identified strategies, and/or suggest additions, changes to the CSN System. Resolve store concerns, and high urgency issues originating from CSN corporate teams, providing clear direction in a timely manner. Escalate complex case management issues to the FOM-Team Lead when necessary and assist the FTA with case management and file auditing when necessary. Build and support licensee training Develop content and record micro trainings Report progress and activity to the FOM-Team Lead monthly, providing summaries on the following topics: Cases and action items more than 30 days old Challenges engaging with stores KPI performance vs. targets Qualifications Minimum 5 years of management experience in the collision repair industry Post-secondary or Trade School education with a focus in business or field related to the collision repair industry seen as an asset Minimum 3 years’ estimating experience on both Canadian industry estimating systems (Audatex & Mitchell) Minimum 3 years’ experience with OEM procedural lookup as it applies to estimating Must always have a valid driver’s license Requirements While this role is remote, travel will be required to meet with stores in the BC region, attend industry events, attend training meetings In-person meetings with CSN Licensees are expected to represent 40%-50% of the employee's time with 20-30 days per year requiring overnights Successful candidate will be required to work out of their home office and have access to a personal vehicle (for which a vehicle allowance will be provided to cover use of, maintenance, and insurance) Benefits Competitive salary and bonus program Competitive benefits package The ability to grow, develop and manage your career path