Experienced Technical Lead II - Backend Live Chat Engineer and Team Leader – Cloud-Based Real-Time Conversation Solutions Development

Introduction to blithequark At blithequark, we're passionate about empowering support teams to deliver exceptional customer experiences through innovative, real-time conversation solutions. Our Live Chat Team is at the forefront of this mission, building a first-class product that supports millions of messages with high performance and reliability. As we continue to expand our system, we're seeking a talented Technical Lead II to join our Backend team and play a key role in shaping the future of our live chat capabilities. About the Live Chat Team The Live Chat Team is a dynamic group of engineers, designers, and product managers working together to create a holistic service that supports customers beyond just chat capabilities. We're a highly collaborative team that values autonomy, psychological safety, and diversity, and we're committed to fostering an environment where everyone can thrive. As a Technical Lead II, you'll be responsible for leading a small team of engineers, providing technical guidance, product direction, and coaching to help them grow and succeed. Key Responsibilities Lead a small team of engineers, providing technical guidance, product direction, and coaching to help them grow and succeed Participate in the technical execution and delivery of new features to improve time to value Unify separate systems into a cohesive chat experience Explore generative AI opportunities to help our customers move fast Make use of industry-leading 3rd party tools as well as robust home-grown infrastructure powering the blithequark Engineering organization Build and scale a robust data infrastructure that serves the entire organization Collaborate with Product, Design, and other Tech Leads within their team to establish relevant, compelling, and challenging goals Actively work with other Tech Leads to address and resolve cross-team issues Take proactive ownership of the team's on-call health, product reliability, and overall quality Have a vested interest in the direction of the product, actively participating in decision-making rather than deferring to the PM, PD, or others Essential Qualifications To be successful in this role, you'll need to be a strong senior engineer with some experience leading small teams. You should have a passion for writing code and reading code, as well as a desire to mentor and coach other team members. You'll also need to be committed to building a diverse team and fostering an environment that encourages autonomy and psychological safety. Preferred Qualifications Experience with Java 11, RESTful APIs, and the Dropwizard framework Familiarity with Kafka and other performant technologies Strong understanding of software engineering principles and practices Excellent communication and collaboration skills Ability to work in a fast-paced, dynamic environment Strong problem-solving skills and attention to detail Skills and Competencies To succeed as a Technical Lead II at blithequark, you'll need to possess a range of skills and competencies, including: Strong technical skills, with a focus on backend engineering Leadership and management skills, with experience leading small teams Excellent communication and collaboration skills Ability to work in a fast-paced, dynamic environment Strong problem-solving skills and attention to detail Passion for mentoring and coaching other team members Commitment to building a diverse team and fostering an environment that encourages autonomy and psychological safety Career Growth Opportunities At blithequark, we're committed to helping our employees grow and develop their careers. As a Technical Lead II, you'll have opportunities to: Mentor and coach other team members, helping them to grow and succeed Take on increasingly complex technical challenges and projects Develop your leadership and management skills, with opportunities to lead larger teams and projects Participate in training and development programs, including conferences, workshops, and online courses Work Environment and Company Culture At blithequark, we value flexibility and connection, and we're committed to creating a work environment that supports the well-being and success of all our employees. We offer a range of benefits and perks, including: Flexible working hours and remote work options Comprehensive health and wellness programs Opportunities for professional development and growth A dynamic and supportive company culture Access to the latest technologies and tools Compensation and Benefits We offer a competitive compensation package, including a salary range of $191,100 - $305,800 per year, depending on experience. We also offer a range of benefits and perks, including comprehensive health and wellness programs, opportunities for professional development and growth, and a dynamic and supportive company culture. Conclusion If you're a talented and motivated Technical Lead II looking for a new challenge, we'd love to hear from you. At blithequark, we're committed to creating a work environment that supports the well-being and success of all our employees, and we're passionate about empowering support teams to deliver exceptional customer experiences. Apply now to join our team and help shape the future of live chat capabilities. We know that the confidence gap and impostor syndrome can get in the way of meeting spectacular candidates, so please don't hesitate to apply. We're committed to supporting candidates who may need alternative arrangements, and we value diversity and inclusion in all our hiring practices. By submitting your application, you agree that blithequark may collect your personal data for recruiting, global organization planning, and related purposes. Refer to blithequark's Recruiting Privacy Notice for details on data processing and your rights.