**Experienced Technical Customer Success Specialist – Web Hosting Support and Customer Obsession**
Are you passionate about delivering exceptional customer experiences and helping individuals and businesses succeed online? Do you thrive in a fast-paced, dynamic environment where no two days are the same? If so, we invite you to join blithequark, a leading web hosting company that's revolutionizing the way people build and grow their online presence. At blithequark, we're not just a company – we're a community of innovators, thinkers, and problem-solvers who are dedicated to empowering our customers to achieve their goals. With a team of over 900 professionals and a presence in 150 countries, we're proud to have helped over 3 million clients launch their e-shops, blogs, portfolios, businesses, and passion projects. Our mission is simple: to build world-class solutions that make it easy for anyone to succeed online. **Our Culture: Guided by 10 Company Principles** At blithequark, we're guided by a set of 10 company principles that shape our culture and inform our decision-making. These principles are the foundation of our success and are reflected in everything we do. They include: * Customer obsession: We're dedicated to delivering exceptional customer experiences that exceed expectations. * Innovative products: We're constantly pushing the boundaries of what's possible with our products and services. * Talented teams: We're proud of our diverse and talented team, and we're committed to attracting and retaining the best talent in the industry. * Freedom and responsibility: We believe in giving our team members the freedom to make decisions and take ownership of their work. * High standards: We're committed to delivering high-quality products and services that meet the highest standards. **Your Role at blithequark** As a Technical Customer Success Specialist in the Customer Success EN team, you'll play a critical role in helping our customers navigate the world of web hosting. You'll collaborate closely with other CS teams and our product teams to deliver exceptional customer experiences and help our customers achieve their goals. Your responsibilities will include: * Providing services by communicating with customers and troubleshooting their emails & website-related technical issues via live chat and tickets in a timely manner. * Applying problem-solving skills and resourcefulness to show our customers what customer obsession is really about. * Being a true ambassador by empowering our customers to build their online success. * Diving deep into the world of IT by daily polishing your technical expertise. * Delivering impactful work on a global scale. **Your Skills and Experience** To succeed in this role, you'll need: * C1 or native English proficiency. * Minimum 1-year of experience in the IT field, and/or IT-related studies (a must). * Experience/strong knowledge in web hosting, and/or troubleshooting website-related issues (a must). * Ability to multitask and handle multiple customer inquiries simultaneously. * High emotional intelligence, with the ability to read customers' sentiment and reflect back on the feedback provided. * Strong problem-solving skills and the ability to think critically when addressing tasks. * Ability to show empathy, tactfulness, and proactivity when interacting with customers. * Hunger for growth & a can-do attitude! * A curious and always learning mindset - if you don't know, how can you find out more? * Owning your own growth through reflection, reviewing past interactions and preparing to take initiative on opportunities. * A typing speed of 50 WPM. * Availability for 40 hours per week (5 days a week) in agreed rotating timelines (including nights, and weekends). **Your Day-to-Day** As a Technical Customer Success Specialist, your day-to-day will be fast-paced and dynamic. You'll be working with customers from all over the world, troubleshooting technical issues, and delivering exceptional customer experiences. You'll also have the opportunity to: * Collaborate with other CS teams and product teams to deliver impactful work on a global scale. * Dive deep into the world of IT by daily polishing your technical expertise. * Deliver services by communicating with customers and troubleshooting their emails & website-related technical issues via live chat and tickets in a timely manner. **Compensation and Benefits** We offer a competitive monthly compensation for services based on your experience & market standards. You'll also have access to a range of benefits that fuel your growth, including: * A culture where everyone values the highest standards, freedom, and responsibility. * 3-week course in technology, product, and communication areas. * Permanent remote working opportunity. * 20 paid vacation days. * Bonuses: unlimited for upselling and efficiency based on KPIs. * Regular remote team-building and OKR events. * Tools needed for your personal development: Udemy account, Successors Academy course, Scribd subscription, Individual Development Plans, etc. **Unlock Ambition. Apply NOW. Scale Success!** If you're passionate about delivering exceptional customer experiences and helping individuals and businesses succeed online, we invite you to apply for this exciting opportunity. Join blithequark and be part of a community that's shaping the future of web hosting. Apply now and take the first step towards unlocking your ambition and scaling success!