**Experienced SEO Customer Support Specialist – Digital Marketing Solutions & SaaS Customer Success**

At blithequark, we're on a mission to empower businesses worldwide by providing cutting-edge digital marketing tools and SEO solutions. As a fast-growing SaaS organization, we're constantly innovating and pushing the boundaries of what's possible in the industry. We're now seeking a highly skilled and self-sufficient SEO Customer Support Specialist to join our team and help propel our growth. If you're a tech-savvy individual with a passion for delivering exceptional customer experiences, we want to hear from you! As a key member of our customer success team, you'll be responsible for providing top-notch support to our clients, ensuring their success with our digital marketing solutions, and helping us drive business growth. **About blithequark** At blithequark, we're committed to enjoying life as much as we're dedicated to delivering best-in-class services and software. Our culture reflects our team's diverse interests, and we're proud to be a growing team of diverse professionals who share the same goals: to be part of a company that's on the edge of digital marketing, to make the world a better place, and to have fun doing it. Our team culture is one of fast-paced innovation, where each person is empowered to take on their own ambitious projects, with the support of their teammates. We're a collaborative and highly engaged team that's always got each other's backs. We're big on being real with each other, fostering trust and understanding, and assuming positive intent in all our interactions. **Our Core Values** * **Collaborative and Highly Engaged**: We're not just coworkers; we're like a squad that's always got each other's backs. We're all about cheering each other on, sharing what we know, and picking each other up when things get messy. * **Embodies Excellence**: We're not just about doing our jobs; we're on a mission to master our craft. With a growth mindset and a desire to learn and grow, we're relentless in our pursuit of excellence. * **I Can Figure It Out/Google It Attitude**: We're a crew of go-getters, always ready to tackle challenges head-on. While we thrive on collaboration, we're also no strangers to taking the reins and finding solutions independently. * **Innovative**: We're all about agility, evolution, and innovation. Flexibility is our middle name—we're constantly refining, experimenting, and pushing boundaries. * **Student Mentality**: We dedicate ourselves to uplifting each other and pushing blithequark onwards and upwards (to the moon!). Mistakes and rough days happen to everyone, but we approach them with understanding and trust in each other's good intentions. **Why Join blithequark?** * We're a growing team of diverse professionals who share the same goals: to be part of a company that's on the edge of digital marketing, to make the world a better place, and to have fun doing it. * We're proud to be recognized by both national and local industry leaders, including the Inc. 5000 List of the Fastest-Growing Companies in America, Nevada's Top Workplaces, Best New Ideas, and more. * We offer a range of perks, including 11 days of vacation, Christmas Day, and New Year's Day paid off, as well as a competitive salary of $2,000 USD monthly. **Responsibilities** As an SEO Customer Support Specialist at blithequark, you'll be responsible for: * Attending daily scrums to stay up-to-date on team progress and goals * Testing specific product categories within the dashboard and reporting on usability issues, bugs, workflow problems, and more * Communicating with clients on live chat/our virtual office to help solve problems and answer questions * Developing and applying testing processes for new and existing products to meet client needs * Leading product demos and customer onboarding calls with clients * Discussing product issues with the team * Adapting to the role as needed **Requirements** To be successful in this role, you'll need: * Proven experience in a customer success or client services role, preferably within a SaaS or technology environment * Solid understanding of SEO principles and practices * Strong technical aptitude and the ability to quickly learn new software * Excellent communication skills, both written and verbal, with the ability to explain complex technical concepts * Ability to create engaging and informative training materials, including Loom video tutorials * Proactive problem-solving skills and a passion for helping customers succeed * Fluency in written and verbal English **Preferred Qualifications** * Experience with digital marketing tools and SEO solutions * Knowledge of SaaS customer success strategies and best practices * Familiarity with agile development methodologies and Scrum principles * Experience with customer onboarding and training processes **What We Offer** * Competitive salary of $2,000 USD monthly * 11 days of vacation, Christmas Day, and New Year's Day paid off * Opportunity to work with a fast-growing SaaS organization and be part of a dynamic team * Collaborative and highly engaged work environment * Recognition and rewards for outstanding performance * Professional development opportunities and training programs * Flexible work arrangements and remote work options **How to Apply** If you're a motivated and customer-focused individual with a passion for digital marketing and SaaS customer success, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you and explore how you can join our team at blithequark!