Experienced Senior Program Manager for Cloud Computing Capacity Planning and Customer Experience at blithequark

Introduction to blithequark and the Industry blithequark is a leading provider of cloud computing services, offering secure, resizable compute capacity to developers and businesses worldwide. As a key player in the cloud computing industry, blithequark is committed to delivering exceptional customer experiences and driving innovation through its products and services. The blithequark Elastic Compute Cloud (blithequark EC2) is a web service that provides scalable and cost-effective computing resources, making it an ideal platform for businesses to build, deploy, and manage their applications. Job Overview The blithequark EC2 Customer Capacity Experience (CCX) organization is seeking an experienced Senior Program Manager to join its team. As a Senior Program Manager, you will play a critical role in planning compute capacity and delivering on customer commitments for internal and external customers. Your primary responsibility will be to own the entire capacity planning process, from understanding customer requirements to determining high-confidence fulfillment plans and tracking hardware delivery into customer accounts. Key Responsibilities Develop and execute capacity planning strategies to ensure the right compute capacity is available for customers, especially during large and unpredictable scaling events Collaborate with cross-functional teams, including Sales, Account Management, Finance, Engineering, Forecasting, Product Management, Supply Chain, Logistics, and Data Center Planning, to drive process improvements and deliver customer outcomes Communicate plans and outcomes directly to customers, providing clear and concise information to drive customer satisfaction and business objectives Drive data-driven decision-making, using metrics and data to determine and drive improvements in the capacity planning process Identify and mitigate risks, proactively addressing potential issues and developing contingency plans to ensure customer commitments are met Define program requirements, develop strategic initiatives, and collaborate with business, engineering, operations, and product teams to deliver solutions to customers About You To be successful in this role, you should have a deep understanding of business fundamentals, with experience and comfort communicating plans and outcomes directly to customers. You should be willing to learn quickly and understand blithequark EC2 technical details to improve the capacity planning experience. Strong communication and interpersonal skills are essential, with the ability to communicate clearly and succinctly, both verbally and in writing. Essential Qualifications 5+ years of program or project management experience, with a proven track record of delivering results in a fast-paced and dynamic environment Experience using data and metrics to determine and drive improvements, with a strong analytical mindset and ability to interpret complex data sets Experience owning program strategy, end-to-end delivery, and communicating results to senior leadership, with a strong ability to influence and persuade stakeholders Preferred Qualifications 2+ years of driving process improvements experience, with a proven track record of identifying and implementing efficiency gains and cost savings Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design, or a related field, with a strong understanding of business principles and practices Skills and Competencies To be successful in this role, you should possess a range of skills and competencies, including: Strong program management skills, with the ability to develop and execute complex programs and projects Excellent communication and interpersonal skills, with the ability to communicate clearly and succinctly, both verbally and in writing Strong analytical and problem-solving skills, with the ability to interpret complex data sets and develop creative solutions to business problems Ability to work in a fast-paced and dynamic environment, with a strong ability to prioritize tasks and manage multiple projects simultaneously Strong leadership and influencing skills, with the ability to persuade and influence stakeholders to achieve business objectives Career Growth Opportunities and Learning Benefits At blithequark, we are committed to supporting the career growth and development of our employees. As a Senior Program Manager, you will have access to a range of training and development opportunities, including mentorship programs, leadership development courses, and technical training sessions. You will also have the opportunity to work on complex and challenging projects, with a high degree of autonomy and ownership. Work Environment and Company Culture blithequark is committed to creating a positive and inclusive work environment, with a strong focus on diversity, equity, and inclusion. We believe that a diverse and inclusive workplace is essential for driving innovation and delivering exceptional customer experiences. Our company culture is built around a set of core values, including customer obsession, ownership, inventiveness, and frugality. We are a dynamic and fast-paced organization, with a strong emphasis on collaboration, teamwork, and open communication. Compensation, Perks, and Benefits At blithequark, we offer a competitive compensation package, with a range of perks and benefits, including: Base salary, with a range of $104,100/year to $185,000/year, depending on location and experience Equity, sign-on payments, and other forms of compensation, depending on the position and location A full range of medical, financial, and other benefits, including health insurance, retirement savings, and paid time off Access to a range of training and development opportunities, including mentorship programs, leadership development courses, and technical training sessions A dynamic and inclusive work environment, with a strong focus on diversity, equity, and inclusion Conclusion If you are a motivated and experienced program manager, with a passion for delivering exceptional customer experiences and driving business growth, we encourage you to apply for this exciting opportunity. As a Senior Program Manager at blithequark, you will have the opportunity to work on complex and challenging projects, with a high degree of autonomy and ownership. You will also have access to a range of training and development opportunities, with a strong focus on career growth and development. Don't miss out on this opportunity to join a dynamic and innovative organization, with a strong commitment to diversity, equity, and inclusion. Apply now to become a part of the blithequark team!