**Experienced Senior Customer Success Manager – Corporate Language Education and Training**

Are you a seasoned customer success professional with a passion for empowering individuals and organizations to achieve their language learning goals? Do you thrive in a dynamic, fast-paced environment where no two days are ever the same? If so, we invite you to join blithequark, a trailblazing language training platform that's revolutionizing the way international organizations approach corporate language education. At blithequark, we're on a mission to enhance productivity, foster collaboration, and unleash human potential by providing tailored language training solutions that meet the unique needs of our clients. With a robust foundation and an ever-evolving vision, we've established ourselves as a global leader in the field of corporate language education, supporting clients across 150 countries with live language coaching and an expansive library of role-specific courses. **About blithequark** Founded in 2010, blithequark has evolved from a single-language platform to a multi-lingual powerhouse, offering English, Portuguese, Spanish, Italian, German, and French language training to a diverse range of learners. Our impact spans the globe, with dedicated teams operating across multiple regions, including the United States, Brazil, Chile, Colombia, Mexico, Thailand, Spain, Italy, and Ireland. We believe that learning a language should be fun, rewarding, and a gateway to the best experiences life has to offer. If you share this passion and are looking for a challenging and rewarding role that will directly impact how millions of students learn, we'd love to talk. **What You'll Be Doing** As a Senior Customer Success Manager at blithequark, you'll be responsible for delivering exceptional customer experiences, driving adoption and engagement, and ensuring customer satisfaction and loyalty. Your key responsibilities will include: * Empathizing with every aspect of the customer journey/experience, putting customers' needs first * Understanding customer needs and helping through the onboarding process * Delivering adoption/engagement-related insights and readouts of specific customer outcomes in business reviews * Guiding and coaching customers with dedicated customer success processes * Coaching customers to be blithequark product experts and training their teams on blithequark methodology so they become increasingly self-sufficient * Maintaining high levels of customer engagement and satisfaction with a focus on customer loyalty * Partnering with Key Account Managers to collaborate and communicate to ensure alignment on plans * Working closely with Key Account Managers during renewal cycles, guaranteeing the right project being scoped for the renewal, ultimately driving high retention and engagement * Exploring upsell and expansion opportunities with Key Account Managers to increase blithequark footprint within customers * Partnering closely with other cross-functional team members to translate business needs and product requirements into new solutions for customers * Helping drive customer references and case studies * Compliance with blithequark's customer management tools to guarantee transparency of Customer Health and Customer Success Indicators * Preparing reports and business reviews to customers to generate visibility of program's performance **What We're Looking For** We're seeking an experienced Senior Customer Success Manager with a proven track record of delivering exceptional customer experiences and driving adoption and engagement. The ideal candidate will possess: * 8+ years of relevant experience in a customer-facing customer success, account management or strategic consulting organization * Fluency in English and Spanish are required, additional languages are a bonus * Project Management experience, Problem Solving and Negotiation skills * Strong accountability for ensuring the timely and successful delivery of services and solutions to clients within their portfolio - this includes taking ownership of all aspects of the client experience, proactively addressing challenges, and consistently meeting or exceeding client expectations * Tech-savviness, ability to work with spreadsheets, creating reports and business reviews for clients * Familiarity with Salesforce, Zendesk, and other Software-as-a-Service is a plus * Self-motivated, proactive team player with innovative ideas to inspire customer loyalty and adoption * Strong interpersonal skills and experience building strong internal and external relationships * Adaptability to dynamic environments * Consistent track record of highly professional customer service in a fast-paced, dynamic environment * Diplomacy, tact, and poise under pressure when working through customer issues * Bachelor’s Degree **What Would Be Nice To Have** While not required, the following experience would be highly beneficial: * Experience in directly interfacing with HR departments * Prior experience in the (EdTech) sector * Experience in managing education programs **This Position is a Match for You If** You possess exceptional communication skills, allowing you to effectively interact with customers and convey solutions clearly. You demonstrate high levels of empathy, enabling you to understand and address customer concerns with sensitivity and understanding. You exhibit strong problem-solving abilities, enabling you to identify and resolve customer issues promptly and efficiently. You showcase excellent time management and organizational skills, allowing you to prioritize tasks effectively and meet customer needs in a timely manner. You demonstrate strategic thinking, enabling you to anticipate customer needs and develop long-term plans for customer success. **In Addition to a Rewarding Job** Working at blithequark, you'll enjoy: * Competitive salary, bonus, and stock options * Great benefits: medical insurance, cell phone & wifi reimbursement, home office & wellness budget, team events * Remote-friendly work policies * Professional development budget * Language classes with blithequark * Work with an awesome international team of super bright, creative, talented, and passionate individuals based around the world **We Believe in a Workplace That is Meant for Everyone** blithequark is an equal opportunity employer. We believe that a creative, engaged, and diverse team can transform the market and positively impact people's lives through education. We are sure that the mission of building the most effective way to learn English is done with a plurality of ideas and points of view, which is why we work to promote Diversity, Equity, and Inclusion initiatives in our company. As a reflection of our beliefs around inclusion in the workplace, our selection process has no restrictions; our goal is to assemble a diverse team that will help us be leaders in our market. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, or marital, veteran, or disability status. If you're passionate about empowering individuals and organizations to achieve their language learning goals, we invite you to join our team and be a part of something truly innovative and impactful.