**Experienced Seasonal Customer Care Specialist – Home Decor and Gift Support**

Are you passionate about delivering exceptional customer experiences and have a knack for home design? Do you thrive in fast-paced environments and excel at clear, professional communication? If so, we're excited to have you join our team at blithequark as a Seasonal Customer Care Specialist. As a key member of our customer service team, you'll play a vital role in ensuring that every interaction with our customers is seamless, stress-free, and memorable. At blithequark, we're dedicated to providing our customers with the ultimate home decor and gift shopping experience. Our Seasonal Customer Care Specialists are the face of our brand, and we're looking for talented individuals who share our passion for delivering exceptional service and building long-term customer loyalty. **About blithequark** blithequark is a leading home decor and gift retailer that's passionate about helping customers create beautiful, functional spaces that reflect their unique style and personality. With a wide range of products, from furniture and lighting to textiles and accessories, we offer something for every taste and budget. Our team is committed to providing exceptional customer service, and we're always looking for talented individuals who share our passion for delivering outstanding experiences. **Responsibilities** As a Seasonal Customer Care Specialist, you'll be responsible for providing expert support across multiple channels (phone, email, and live chat), resolving order inquiries, and delivering exceptional service that builds long-term customer loyalty. Your key responsibilities will include: * **Customer Support**: Act as the face of the blithequark brand, providing a first-rate customer experience via various channels (phone, email, and live chat) to provide prompt and professional assistance. Respond to inquiries, resolve complaints, provide design consultation, and troubleshoot technical issues effectively. Develop rapport with customers, empathizing with their situations to build brand loyalty. * **Product Knowledge**: Become a blithequark brand advocate by developing a deep understanding of our products and services in order to provide accurate and up-to-date information and design advice to our customers. Stay updated on product features, pricing, promotions, and any relevant changes or updates. * **Problem Resolution**: Investigate and resolve customer issues or complaints in a timely manner. Act as a liaison between the customer and internal departments, ensuring effective communication and a satisfactory resolution for the customer. * **Order Processing**: Process customer orders, returns, replacements, or other post-sale transactions accurately and efficiently. Verify and update customer information, payment details, and shipping addresses as required. * **Documentation**: Maintain accurate records of customer interactions, inquiries, complaints, and actions taken. Utilize customer relationship management (CRM) software or other systems to track and manage customer interactions and follow-up tasks. * **Customer Feedback**: Actively listen to customer feedback, suggestions, or concerns. Identify trends or recurring issues and provide valuable insights to improve products, services, or processes. * **Quality Assurance**: Adhere to established customer service standards and guidelines. Maintain a high level of professionalism, accuracy, and efficiency in all customer interactions. Continuously seek feedback to improve performance and meet or exceed service targets. **Qualifications** To be successful in this role, you'll need to possess the following qualifications: * **Proven experience**: Proven experience in a customer service role or similar position. * **Passion for delivering exceptional service**: A passion for delivering exceptional service, demonstrating patience, warmth, empathy, and optimism when dealing with customer inquiries or complaints. * **Creative problem-solving**: Creative problem-solving and critical-thinking abilities. * **Strong ownership**: Strong ownership of customer issues and excellent organization and follow-up skills. * **Multitasking**: Ability to multitask, prioritize, and manage time effectively. * **Comfortable with technology**: Comfortable with multitasking through multiple platforms. * **Proficiency in customer service software**: Proficiency in using customer service software, CRM systems, and other relevant tools. * **Strong accountability**: Strong accountability and understanding of metrics-based work expectations. * **Ability to work in a fast-paced environment**: Ability to work in a fast-paced, remote environment. * **Exceptional communication skills**: Exceptional verbal and written communication skills. * **Strong command of the English language**: Strong command of the English language. **Work Environment and Company Culture** As a Seasonal Customer Care Specialist, you'll be working in a 100% remote environment, which means you'll have the flexibility to work from the comfort of your own home. Our team is passionate about delivering exceptional customer service, and we're committed to creating a positive and supportive work environment that encourages collaboration, creativity, and growth. **Compensation and Benefits** We offer a competitive hourly rate of $18-22 per hour, and this is a temporary position that may have the opportunity to extend into a regular full-time position. As a member of our team, you'll also have access to a range of benefits, including: * **Flexible scheduling**: Flexible scheduling to accommodate your needs and preferences. * **Opportunities for growth and development**: Opportunities for growth and development, including training and professional development programs. * **Competitive compensation**: Competitive compensation and benefits package. * **Positive work environment**: Positive and supportive work environment that encourages collaboration, creativity, and growth. **How to Apply** If you're passionate about delivering exceptional customer experiences and have a knack for home design, we'd love to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you and learn more about your qualifications and experience. **Equal Employment Opportunity** blithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating a positive and inclusive work environment that values diversity, equity, and inclusion. **Job Type** Full-time, Seasonal **Location** Remote (Arizona, California, Connecticut, Delaware, Florida, Georgia, Illinois, Massachusetts, Maryland, Michigan, North Carolina, New Jersey, New York, Oregon, Pennsylvania, Rhode Island, South Carolina, Texas, Washington) **Job Category** Customer Service & Support **Experience** Proven experience in a customer service role or similar position **Education** High school diploma or equivalent **Language** English **Work Hours** Monday – Friday: 5:30 AM – 2:30 PM PST Monday – Friday: 7:00 AM – 4:00 PM PST Monday – Friday: 7:30 AM – 4:30 PM PST **Job Type** Full-time, Seasonal **Duration** September 15th, 2025 – January 16th, 2026 **Salary** $18-22 per hour