**Experienced SaaS Customer Support Specialist – Pharmacy Purchasing and Inventory Management Solutions**

Are you a customer support expert with a passion for delivering exceptional experiences in a fast-paced, dynamic environment? Do you thrive in a remote setting, where you can work independently and collaborate with a talented team to drive success? If so, we invite you to join blithequark, the leading provider of pharmacy purchasing and inventory management solutions, as a SaaS Customer Support Specialist. At blithequark, we're committed to empowering pharmacies across the nation to streamline their operations, reduce costs, and stay compliant in an increasingly complex and competitive landscape. Our innovative SaaS platform is designed to simplify daily activities and enable pharmacies to focus on providing the best patient care possible. As a SaaS Customer Support Specialist, you'll play a critical role in ensuring our end-users receive the highest quality software support, enabling them to achieve their business objectives. **About blithequark** blithequark is a forward-thinking organization that values work/life balance and flexibility. With team members across the United States, we offer a fully remote work environment, flexible hours, and unlimited PTO. Our commitment to employee well-being extends to comprehensive benefits, including 100% healthcare premiums covered for employees, 70% for dependents, and a technology stipend to support your home office setup. We're dedicated to fostering a culture of growth, learning, and collaboration, where every team member can thrive and make a meaningful impact. **Responsibilities** As a SaaS Customer Support Specialist, you'll be responsible for: * Mastering the features and functionality of our supported software applications and maintaining knowledge of software updates and enhancements * Providing timely and high-quality software support to end-users via email, phone, or other channels, ensuring all customer communication is fully documented in our support ticketing system * Triage, prioritizing, and troubleshooting various customer queries to identify and escalate situations requiring urgent attention * Successfully managing a backlog of pending tickets and following up with customers to ensure complete and timely resolution of issues * Formulating and testing alternative or unique solutions to help customers achieve their goals * Proactively reaching out to existing accounts to check-in and promote knowledge of other services * Identifying and reporting bugs and software requests, informing management of recurring problems * Contributing to our internal knowledge base for current and new team members and providing content for customer help center articles * Sharing weekend and nightly on-call responsibilities for emergency support situations on a rotating basis **Requirements** To succeed in this role, you'll need: * 3+ years of software/application support experience specifically for a B2B SaaS product * Clear and concise communication and documentation style * Ability to break down, analyze, and solve complex problems * Organization and time management skills are a must * Self-direction and the ability to thrive in a fast-paced environment with minimal direction * Excellent written and verbal communication skills **Nice to Have** * Experience supporting a healthcare or pharmaceutical industry SaaS product * HubSpot experience **Perks and Benefits** We're proud to offer a comprehensive benefits package, including: * Fully Remote work environment * Unlimited PTO (Highly suggested 3-week minimum) * Flex Hours * 100% healthcare premiums covered for employees * 70% healthcare premiums covered for dependents * Low cost-to-employee vision and dental * Automatic 3% employer addition to 401k * 12 weeks of fully paid Parental Leave * Technology stipend to support your home office setup * Professional development reimbursement **Compensation** The estimated base salary range for this role is $53,000-65,000/year. The actual base salary offered may depend on a variety of factors, including the qualifications of the individual applicant, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, business needs, geographic market, and often a combination of all of these factors. **Equal Opportunity Employer** blithequark is an equal opportunity employer, dedicated to a policy of non-discrimination on the basis of race, color, religion, sex, national origin, ancestry, age, disability, or any other characteristic protected by law. **E-Verify and Background Check** We are required by federal law to verify the identity and employment eligibility of all persons hired to work in the United States. We participate in E-Verify (Employment Verification) and will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with the information from each new employee's Form I-9 to confirm work authorization. Please be advised that, if selected for this position, a background check will be conducted as a condition of employment upon acceptance of a contingent job offer. **How to Apply** If you're a customer support expert with a passion for delivering exceptional experiences, we invite you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further.