Experienced Remote Sales Customer Service Representative – Delivering Exceptional Client Experiences through Strategic Sales and Account Management

Welcome to blithequark At blithequark, we are passionate about revolutionizing the way businesses interact with their customers. As a leader in our industry, we are committed to providing innovative solutions that exceed our clients' expectations. Our team is comprised of talented and dedicated professionals who share our vision of delivering exceptional customer experiences. We are now seeking an experienced Remote Sales Customer Service Representative to join our dynamic team and contribute to our continued success. Job Overview Key Responsibilities Develop and execute strategic sales plans to achieve monthly and quarterly sales targets, while ensuring exceptional customer satisfaction and loyalty Build and maintain strong relationships with existing customers, identifying new sales opportunities and providing tailored solutions to meet their evolving needs Respond to customer inquiries and resolve issues in a timely and professional manner, ensuring that all customer interactions are handled with empathy and understanding Collaborate with internal stakeholders, including sales, marketing, and product teams, to stay up-to-date on new products and services, and to identify opportunities to cross-sell and upsell Utilize CRM software to manage customer interactions, track sales performance, and analyze customer data to inform sales strategies Stay informed about industry trends, competitor activity, and market developments, using this knowledge to identify new sales opportunities and stay ahead of the competition Participate in ongoing training and development programs to enhance sales and customer service skills, and to stay up-to-date on blithequark's products and services Essential Qualifications 2+ years of experience in sales, customer service, or account management, preferably in a remote or virtual environment Proven track record of achieving sales targets and delivering exceptional customer service in a fast-paced and dynamic environment Excellent communication, interpersonal, and problem-solving skills, with the ability to build strong relationships with customers and internal stakeholders Strong business acumen, with the ability to understand customer needs and provide tailored solutions that meet their evolving requirements Proficiency in CRM software, such as Salesforce.com, and experience with sales and customer service technology platforms High school diploma or equivalent required; bachelor's degree in business, marketing, or a related field preferred Preferred Qualifications Experience working in a remote or virtual environment, with the ability to work independently and manage time effectively Knowledge of sales and customer service best practices, with experience in using data and analytics to inform sales strategies Strong technical skills, with experience in using software applications, such as Microsoft Office, and sales and customer service technology platforms Certification in sales, customer service, or a related field, such as CSP or CSCP, is an asset Experience working in a team environment, with the ability to collaborate with internal stakeholders to achieve shared goals and objectives Skills and Competencies Results-driven: ability to achieve sales targets and deliver exceptional customer service in a fast-paced and dynamic environment Customer-focused: ability to build strong relationships with customers and provide tailored solutions that meet their evolving needs Excellent communication skills: ability to communicate effectively with customers and internal stakeholders, both verbally and in writing Strong business acumen: ability to understand customer needs and provide tailored solutions that meet their evolving requirements Technical skills: proficiency in CRM software, sales and customer service technology platforms, and software applications, such as Microsoft Office Time management and organization: ability to work independently and manage time effectively in a remote or virtual environment Career Growth Opportunities and Learning Benefits At blithequark, we are committed to the growth and development of our employees. As a Remote Sales Customer Service Representative, you will have access to ongoing training and development programs, including sales and customer service training, product knowledge training, and leadership development programs. You will also have opportunities to advance your career within the company, whether it's moving into a leadership role or specializing in a particular area of sales or customer service. Work Environment and Company Culture At blithequark, we pride ourselves on our dynamic and supportive work environment. Our company culture is built on the values of innovation, customer focus, and teamwork. We believe in fostering a culture of inclusivity, diversity, and respect, where all employees feel valued and empowered to contribute their best work. As a Remote Sales Customer Service Representative, you will be working in a remote or virtual environment, with the flexibility to work from anywhere and manage your time effectively. Compensation, Perks, and Benefits At blithequark, we offer a competitive compensation package, including a base salary, commission, and bonus structure. You will also have access to a range of perks and benefits, including health and dental insurance, retirement savings plan, and paid time off. We also offer a range of employee recognition and reward programs, including employee of the month and quarter awards, and annual performance bonuses. Conclusion If you are a results-driven and customer-focused professional with a passion for sales and account management, we encourage you to apply for this exciting opportunity to join our team as a Remote Sales Customer Service Representative. At blithequark, we are committed to delivering exceptional customer experiences and driving sales growth through innovative solutions and strategic sales plans. Don't miss out on this opportunity to advance your career and be part of a dynamic and supportive team. Apply now to join blithequark and take your career to the next level!