Experienced Remote Online Chat Specialist – Customer Service and Relationship Building Expert

Welcome to blithequark At blithequark, we understand the importance of finding the "right fit" for our team, and we take great care in selecting individuals who share our passion for delivering exceptional customer experiences. With our extensive knowledge of the legal and regulatory environment, we assure our clients' plan design and operation meet the highest standards. We leverage this expertise to provide innovative ideas and strategies for maximizing plan contributions and asset accumulation, setting us apart in the industry. Job Overview We are seeking an experienced and skilled Remote Online Chat Specialist to join our team at blithequark. As a Remote Online Chat Specialist, you will play a vital role in providing top-notch customer service, responding to incoming live chats, and building strong relationships with our clients. If you have a passion for delivering exceptional customer experiences, are highly organized, and possess excellent communication skills, we encourage you to apply for this exciting opportunity. Key Responsibilities Respond to incoming customer live chats regarding website navigation issues, service questions, and general client concerns in a timely and professional manner Evaluate customer interactions and escalate issues to the Online Chat Manager when necessary, ensuring seamless resolution and minimal disruption to our clients Develop and maintain strong relationships with new and existing customers, taking the time to understand their unique needs and preferences Provide accurate, concise, and relevant responses to customer inquiries, requests, and problems, consistently meeting the high standards of our customer service team Promote interest in blithequark's products and services, identifying opportunities to upsell and cross-sell where appropriate Consistently achieve established standards of performance, continually striving for excellence in all aspects of your role Portray and project a positive and professional image, both internally and externally, upholding the values and reputation of blithequark Offer administrative support to the customer service team, assisting with overflow work and other duties as needed to ensure the smooth operation of our customer-facing operations Essential Qualifications High school diploma or equivalent, with a strong foundation in customer service principles and practices Proven experience in customer service, with a track record of delivering exceptional customer experiences and building strong relationships Excellent telephone etiquette, with the ability to communicate effectively and professionally via phone, email, and live chat Familiarity with CRM tools and technology, with the ability to quickly learn and adapt to new systems and software Strong communication and interpersonal skills, with the ability to work effectively with diverse personalities and stakeholders Ability to manage multiple tasks and priorities simultaneously, maintaining a high level of organization and attention to detail Adaptability and flexibility, with a willingness to learn and grow in a fast-paced and dynamic environment Preferred Qualifications Previous experience working in a remote or virtual environment, with a strong ability to self-motivate and work independently Knowledge of the legal and regulatory environment, with a strong understanding of the principles and practices that govern our industry Experience with live chat software and technology, with a strong understanding of the tools and systems used to deliver exceptional customer experiences Strong problem-solving and analytical skills, with the ability to think critically and creatively in a fast-paced and dynamic environment Career Growth and Development At blithequark, we are committed to the growth and development of our team members, providing opportunities for training, mentorship, and career advancement. As a Remote Online Chat Specialist, you will have access to a range of resources and tools to help you succeed in your role, including ongoing training and development programs, mentorship and coaching, and opportunities for career advancement and professional growth. Work Environment and Company Culture At blithequark, we pride ourselves on our positive and supportive work environment, with a strong focus on teamwork, collaboration, and mutual respect. As a remote team member, you will be an integral part of our virtual team, working closely with colleagues and stakeholders to deliver exceptional customer experiences. Our company culture is built on the values of integrity, excellence, and customer focus, with a strong commitment to diversity, equity, and inclusion. Compensation and Benefits At blithequark, we offer a competitive compensation and benefits package, with a range of perks and incentives to recognize and reward your hard work and contributions. As a Remote Online Chat Specialist, you can expect a comprehensive benefits package, including health and dental insurance, retirement savings plan, paid time off and holidays, and opportunities for professional growth and development. Conclusion If you are a motivated and customer-focused individual with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity to join our team at blithequark. As a Remote Online Chat Specialist, you will play a vital role in building strong relationships with our clients, providing top-notch customer service, and contributing to the success and growth of our organization. Apply now to take the first step in your career with blithequark and discover a workplace that is dedicated to your growth, development, and success.