Experienced Remote Inbound Customer Service Representative – Delivering Exceptional Support in a Dynamic Insurance Environment at blithequark

Introduction to blithequark Imagine being part of a leading cloud platform that empowers over 35,000 businesses in the multi-trillion-dollar insurance economy. At blithequark, we're dedicated to creating intelligent experiences for insurers, repairers, automakers, part suppliers, and more. Our mission is to make life just work by leveraging innovative AI solutions that simplify and enhance the claims and repair journey. Through purposeful innovation and the strength of our connections, blithequark technologies empower the people and industry relied upon to keep lives moving forward when it matters most. About the Role blithequark is seeking full-time Remote Inbound Customer Service Representatives to join our team. As a Remote Inbound Customer Service Representative, you will play a vital role in assisting medical providers, patients, and billing services by answering inbound calls and providing clear, helpful information about services and claims. We provide all the required equipment, so you can focus on delivering exceptional support from the comfort of your own home. Benefits and Rewards At blithequark, we believe in recognizing and rewarding our team members' hard work and dedication. As a Remote Inbound Customer Service Representative, you'll be eligible for a comprehensive benefits package starting on day one, including medical, dental, vision, retirement with employer matching, internet stipend, and more. Your starting wage will be $19.00 per hour, with opportunities to earn more through our performance-driven incentives. You can earn up to $300 in monthly incentives and extra PTO by meeting performance goals, and with a clear path to advancement, you can achieve pay increases within your first year. Additionally, you'll be eligible for an annual bonus of up to 7% and year-round prizes and appreciation. Key Responsibilities Respond to incoming claim calls and log data into our proprietary medical bill review system Regularly operate across multiple systems and applications to support daily responsibilities and ensure seamless task execution Provide explanations of benefits, services, and claims/reimbursement procedures to medical providers, patients, and billing services Interface with providers, patients, billing services, and insurance adjusters in a professional manner Maintain a quiet and professional work environment free of distractions Work in a metrics-driven environment, meeting performance goals and adhering to a consistent work schedule Maintain a reliable remote setup with broadband or fiber internet from a reputable provider, offering at least 25 Mbps download and 15 Mbps upload speeds Requirements To succeed as a Remote Inbound Customer Service Representative at blithequark, you'll need: 1-2 years of prior inbound call center customer service experience Excellent verbal and written communication skills Attention to detail and strong technical aptitude High school diploma or equivalent Proven ability to manage high-volume inbound calls while simultaneously capturing detailed and accurate notes Demonstrated proficiency in Microsoft Office applications, with strong skills in Outlook, Word, Excel, and Microsoft Edge Ability to learn basic medical terminology Ability to work independently in a distraction-free environment Preferred Qualifications Prior experience in a medical insurance or related field (not required, as training is provided) Strong analytical and problem-solving skills Experience working in a fast-paced, dynamic environment Career Growth and Development At blithequark, we're committed to providing opportunities for our team members to grow and develop in their careers. As a Remote Inbound Customer Service Representative, you'll have access to training and development programs, as well as opportunities for advancement and professional growth. Our performance-driven culture recognizes and rewards effort, and we're dedicated to helping you achieve your career goals. Work Environment and Company Culture At blithequark, we believe in creating a work environment that's inclusive, diverse, and empowering. Our team is defined by our values of integrity, customer focus, innovation, inclusion and diversity, tenacity, and connection. We're committed to providing opportunities for our team members to make real-life impacts, advance in their careers, and contribute to blithequark's success. Our company culture is built on the principles of collaboration, innovation, and mutual respect, and we're dedicated to making sure every team member feels valued, seen, and respected. Compensation and Benefits At blithequark, we offer a comprehensive compensation and benefits package to support our team members and their families. In addition to your starting wage and performance-driven incentives, you'll be eligible for: 401K Match Paid time off Annual Incentive Plan Performance Bonus Comprehensive health insurance Adoption Assistance Tuition Reimbursement Wellness Programs Stock Purchase Plan options Employee Resource Groups Conclusion If you're a motivated and customer-focused individual looking for a challenging and rewarding role, we encourage you to apply for our Remote Inbound Customer Service Representative position. At blithequark, we're dedicated to making life just work, and we believe that our team members are the key to our success. Join our team and become part of a dynamic and innovative company that's shaping the future of the insurance economy. Apply today and take the first step towards a rewarding and challenging career with blithequark!