Experienced Remote Customer Support Representative – Seasonal Phone and Email Support for Innovative Property Tax Reduction Service at blithequark

Introduction to blithequark and the Industry Imagine being part of a dynamic team that is revolutionizing the way property owners manage their taxes. blithequark has partnered with a cutting-edge client whose software utilizes automation to identify and reduce overpaid property taxes, making a significant impact on people's lives. As a remote customer support representative, you will play a vital role in providing exceptional service to customers inquiring about this innovative service. This is an exciting opportunity to join a forward-thinking company and contribute to a project that is making a real difference. Job Overview We are seeking a highly skilled and enthusiastic remote customer support representative to join our team on a seasonal basis. As a key member of our crew, you will be responsible for answering customer inquiries via phone and email, providing updates on account status, and guiding them through the sign-up process. This is a temporary contract position, ending in June, with a commitment of 20 hours per week for 90 days. If you are a motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this rewarding opportunity. Key Responsibilities Respond to customer inquiries via phone and email in a timely and professional manner Provide accurate and helpful information about the property tax reduction service and sign-up process Offer updates on current account status and resolve any issues or concerns in a courteous and efficient way Utilize strong multitasking skills to manage multiple customer interactions simultaneously Conduct research and stay up-to-date on the service and its benefits to provide exceptional customer support Collaborate with the team to achieve project goals and deliver outstanding customer experiences Essential Qualifications To be successful in this role, you will need: A pleasant and professional phone voice Previous experience in a call center environment is preferred, but not required Strong multitasking skills, with the ability to prioritize tasks and manage multiple customer interactions A passion for research and learning new things, with a keen interest in staying up-to-date on the service and its benefits Energetic and positive attitude, with a strong commitment to providing exceptional customer support Preferred Qualifications While not essential, the following qualifications are highly desirable: Previous experience in a remote customer support role Knowledge of property tax reduction services or similar industries Experience with customer relationship management (CRM) software or other customer support tools Strong technical skills, with the ability to troubleshoot basic technical issues Skills and Competencies To excel in this role, you will need to possess: Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues Strong problem-solving and analytical skills, with the ability to resolve customer issues in a timely and efficient way Ability to work independently and as part of a remote team, with a strong commitment to delivering exceptional customer support Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple customer interactions Adaptability and flexibility, with the ability to work in a fast-paced and dynamic environment Career Growth Opportunities and Learning Benefits At blithequark, we are committed to the growth and development of our team members. As a remote customer support representative, you will have access to: Ongoing training and development opportunities to enhance your skills and knowledge Opportunities to work on a variety of projects and with different clients, expanding your experience and expertise A supportive and collaborative team environment, with regular feedback and coaching to help you achieve your goals Flexible working arrangements, with the ability to work remotely and set your own schedule Work Environment and Company Culture blithequark is a dynamic and innovative company that values diversity, inclusivity, and creativity. As a remote customer support representative, you will be part of a global team that is passionate about delivering exceptional customer experiences. Our company culture is built on: A commitment to excellence and customer satisfaction A collaborative and supportive team environment A culture of continuous learning and development A flexible and adaptable approach to work, with a focus on work-life balance Compensation, Perks, and Benefits As a remote customer support representative at blithequark, you can expect: Competitive hourly pay rate, to be discussed in the interview phase Opportunities for career growth and development A flexible and remote working arrangement, with the ability to set your own schedule Access to a range of perks and benefits, including training and development opportunities, and a supportive team environment Conclusion If you are a motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity to join blithequark as a remote customer support representative. With a commitment to delivering exceptional customer experiences and a passion for innovation and growth, we are the perfect company for you to take your career to the next level. Apply now and become part of a dynamic team that is making a real difference in people's lives.