**Experienced Registration and Customer Service Manager – Medical-Aesthetic and Antiaging Conferences**

Are you a seasoned professional with a passion for delivering exceptional customer experiences and managing complex registration processes? Do you thrive in fast-paced environments where no two days are the same? If so, we invite you to join our dynamic team at blithequark as an Experienced Registration and Customer Service Manager for our medical-aesthetic and antiaging conferences. **About blithequark** As a global business with a network of trusted brands in specialist markets across more than 30 countries, blithequark is a leader in connecting customers to information and people that help them know more, do more, and be more. With a purpose-driven approach, we create engaging news and information content, operate professional development programs for individuals and businesses, and run around 800 events each year. Our commitment to excellence and customer satisfaction is unwavering, and we're seeking a talented individual to join our team in this critical role. **Job Summary** As the Registration and Customer Service Manager, you will oversee the lifecycle and attendee-support operations for multiple North American medical-aesthetic and antiaging conferences. In this role, you will partner with cross-functional teams, driving a seamless attendee experience while meeting revenue, data-quality, and service-level goals. Your expertise will be essential in managing the registration process, providing exceptional customer service, and analyzing data to inform future event improvements. **Key Responsibilities** * **Registration** + Lead the full registration cycle – from initial build to post-event closeout – managing timelines, updates, and data integrity. + Serve as the registration system administrator: advanced reporting, pricing rules, testing, and data management. + Design user-focused registration pages that maximize completion rates and minimize drop-off. + Develop and track project schedules/budgets; align internal stakeholders and external vendors to hit timeline and budget targets. + Coordinate onsite registration operations – equipment, supplies, badge printing – and supervise temporary staff to keep average check-in times within service-level targets. + Partner with Finance and Marketing to align pricing strategy, data priorities, and automated attendee communications (confirmations, reminders, “know before you go,” etc.). + Analyze registration data and trends to recommend real-time optimizations and future-event improvements. + Create training manuals and FAQs and deliver registration-specific training to internal teams and onsite temps. * **Customer Service** + Provide expert-level attendee support across phone, chat, and email; troubleshoot payment, refund, credential, and access issues. + Maintain shared event inboxes to ensure timely, accurate, and brand-consistent responses. + Monitor service metrics (response time, resolution rate, customer satisfaction), report trends, and drive continuous-improvement initiatives. + Oversee processing of payments, refunds, and reimbursements in accordance with event policies. + Report service trends to leadership and collaborate on customer-experience initiatives. **Essential Qualifications** * Bachelor's degree (preferred) * 3-5 years' experience in event registration or customer-service management * Hands-on expertise with Stova (or similar large-scale reg platform) * CRM and database proficiency * Excellent written/verbal communication and cross-functional collaboration skills * Sound analytical, problem-solving, and recommendation skills * Proven track record meeting tight deadlines and service-level goals **Preferred Qualifications** * Experience working with multiple event registration systems and platforms * Knowledge of medical-aesthetic and antiaging industries * Familiarity with event marketing and promotion strategies * Strong project management and organizational skills * Ability to work in a fast-paced environment with multiple priorities and deadlines **Skills and Competencies** * Strong attention to detail and organizational skills * Excellent communication and interpersonal skills * Ability to work effectively in a team environment * Strong analytical and problem-solving skills * Proficiency in Microsoft Office and Google Suite * Experience with customer relationship management (CRM) software * Strong project management and time management skills **Career Growth Opportunities and Learning Benefits** At blithequark, we believe in investing in our employees' growth and development. As a Registration and Customer Service Manager, you will have opportunities to: * Develop your skills and expertise through training and professional development programs * Collaborate with cross-functional teams to drive business growth and innovation * Take on new challenges and responsibilities as you grow in your role * Participate in our mentorship program to receive guidance and support from experienced colleagues * Access our on-demand learning platform, LinkedIn Learning, to expand your knowledge and skills **Work Environment and Company Culture** Our offices are designed to foster collaboration, creativity, and innovation. You will have the opportunity to work with a talented team of professionals who share your passion for delivering exceptional customer experiences. Our company culture is built on the principles of inclusivity, respect, and open communication. We believe in recognizing and rewarding our employees' achievements and contributions to the company's success. **Compensation, Perks, and Benefits** We offer a competitive salary range of $75,000-$83,000 based on experience. Our benefits package includes: * Great community: a welcoming culture with in-person and online social events, our fantastic Walk the World charity day, and active colleague groups and networks promoting a positive, supportive, and collaborative work environment * Broader impact: take up to four days per year to volunteer, with charity match funding available too * Career opportunity: the opportunity to develop your career with bespoke training and learning, mentoring platforms, and on-demand access to thousands of courses on LinkedIn Learning * Time out: 15 days PTO rising to 20 after three years and 25 after six years, plus 10 national holidays, a birthday leave day, and the chance to work from (almost!) anywhere for up to four weeks a year * Competitive benefits, including a 401k match, health, vision, and dental insurance, parental leave, and an ESPP offering company shares at a minimum 15% discount * Strong wellbeing support through EAP assistance, mental health first aiders, free access to a wellness app, and more * Recognition for great work, with global awards and kudos programs * As an international company, the chance to collaborate with teams around the world **How to Apply** If you're a motivated and results-driven individual with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We look forward to hearing from you! **Equal Opportunities Employer** blithequark is an equal opportunities employer and welcomes applications from all qualified candidates. We are committed to creating an inclusive and diverse work environment where all employees feel valued, respected, and supported. If you require reasonable adjustments or accommodations to assist your participation in the hiring process, please inform the Talent Acquisition Partner for this role once they have been in touch. Your request will be reviewed and considered in confidence. **Data Protection** Please note that blithequark handles your personal data in accordance with our data protection policies and procedures. For more information, please visit our website.