**Experienced Provider Customer Service Call and Chat Representative – Remote in IN**

Are you passionate about delivering exceptional customer service and making a meaningful impact in the lives of millions of people? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? If so, we invite you to join blithequark, a leading healthcare company dedicated to simplifying the healthcare experience, creating healthier communities, and removing barriers to quality care. As a Provider Customer Service Call and Chat Representative at blithequark, you will play a critical role in supporting providers who care for our members. You will be responsible for providing timely and accurate responses to questions and resolving issues related to benefits and eligibility, billing and payments, clinical authorizations, explanation of benefits, and behavioral health. Your expertise and empathy will make a tangible difference in the lives of our members and providers, and you will be rewarded and recognized for your performance in a dynamic and supportive environment. **About blithequark** At blithequark, we are committed to creating a healthier world by simplifying the healthcare experience, creating healthier communities, and removing barriers to quality care. Our mission is to help people live healthier lives and make the health system work better for everyone. We believe that everyone deserves the opportunity to live their healthiest life, regardless of their background, income, or location. Our commitment to diversity, equity, and inclusion is reflected in our mission and values, and we strive to create a workplace that is inclusive, respectful, and supportive of all employees. **Job Summary** As a Provider Customer Service Call and Chat Representative at blithequark, you will be responsible for providing exceptional customer service to providers who care for our members. You will be the advocate for providers, demonstrating accountability and ownership to resolve issues in a timely and accurate manner. You will work in a multi-channel environment, including call and concurrent chat, and will be required to multitask, navigate multiple systems, and collaborate with internal partners to ensure issues are resolved and thoroughly communicated to providers. **Key Responsibilities** * Serve as the advocate for providers by demonstrating accountability and ownership to resolve issues * Service providers in a multi-channel environment, including call and concurrent chat, as required * Quickly and appropriately triage contacts from healthcare professionals, including physician offices, clinics, and billing offices * Seek to understand and identify the needs of the provider, answering questions and resolving issues related to benefits and eligibility, billing and payments, clinical authorizations, explanation of benefits, and behavioral health * Research and dissect complex prior authorization and claim issues and take appropriate steps to resolve identified issues to avoid repeat calls/messages, escalations, and provider dissatisfaction * Collaborate effectively with multiple internal partners to ensure issues are resolved and thoroughly communicated to providers in a timely manner * Strong multitasking to effectively and efficiently navigate more than 30 systems to extract necessary information to resolve and avoid issues across multiple lines of business (C&S, M&R, E&I) provider types, and call types * Influence providers to utilize self-service digital tools, assisting with navigation questions and selling the benefits of the tool, including aiding in faster resolution **Essential Qualifications** * High School Diploma/GED or equivalent work experience * 1 year of customer service experience analyzing and solving customer's concerns * Experience with computer and Windows PC applications, including the ability to navigate and learn new and complex computer system applications * Typing speed greater than or equal to 35-40 WPM with accuracy of 90% * Ability to work full-time (40 hours/week) Monday - Friday between 10:35am – 7:05pm CST. It may be necessary, given the business need, to work some holidays, weekends, and/or overtime as business needs require * Must be 18 years of age or older **Preferred Qualifications** * Experience in a related environment (i.e., office, call center, customer service, etc.) using phones and computers as the primary job tools * Prior healthcare experience and knowledge of healthcare terminology **Telecommuting Requirements** * Reside within the state of Indiana * Ability to keep all company sensitive documents secure (if applicable) * Required to have a dedicated work area established that is separated from other living areas and provides information privacy * Must live in a location that can receive a blithequark approved high-speed internet connection or leverage an existing high-speed internet service **Soft Skills** * Ability to multi-task, including the ability to type in multiple conversations * Ability to resolve calls and messages, avoiding escalated complaints * Time management skills * Emotional Intelligence and Empathy * Active Listening and Comprehension * Excellent written communication skills * Demonstrated problem-solving, organization, and interpersonal skills * Demonstrated experience consistently achieving quality and productivity standards **Compensation and Benefits** The hourly range for this role is $16.88 to $33.22 per hour based on full-time employment. Pay is based on several factors, including but not limited to local labor markets, education, work experience, certifications, etc. blithequark complies with all minimum wage laws as applicable. In addition to your salary, blithequark offers benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase, and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with blithequark, you’ll find a far-reaching choice of benefits and incentives. **Career Growth Opportunities and Learning Benefits** At blithequark, we are committed to helping our employees grow and develop their careers. We offer a range of training and development programs, including on-the-job training, mentorship, and education assistance. Our employees have access to a range of benefits, including tuition reimbursement, career coaching, and leadership development programs. We also offer a range of recognition and reward programs to recognize and reward our employees for their hard work and dedication. **Work Environment and Company Culture** At blithequark, we are committed to creating a workplace that is inclusive, respectful, and supportive of all employees. We believe that a diverse and inclusive workplace is essential to our success, and we strive to create a workplace that reflects the diversity of our customers and communities. Our company culture is built on a set of core values, including empathy, integrity, and teamwork. We are committed to creating a workplace that is fun, engaging, and rewarding, and we offer a range of benefits and programs to support our employees' physical and mental well-being. **How to Apply** If you are passionate about delivering exceptional customer service and making a meaningful impact in the lives of millions of people, we invite you to apply for this exciting opportunity. Please visit our website to learn more about this role and to submit your application. We look forward to hearing from you! **Equal Employment Opportunity** blithequark is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. **Drug-Free Workplace** blithequark is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.