Experienced Property and Casualty Customer Service Representative – Remote Insurance Support Specialist at blithequark

Introduction to blithequark At blithequark, we are dedicated to providing exceptional customer experiences and support in the insurance industry. As a leader in our field, we strive to make a positive impact on the lives of our clients and their members. Our mission is to help individuals pursue their total vocation, create career development opportunities, and be the partner of choice for our clients. We are now seeking a highly skilled and experienced Property and Casualty Customer Service Representative to join our team in Texas, working remotely to provide outstanding support to our clients' members. About the Role As a Property and Casualty Customer Service Representative at blithequark, you will play a vital role in our team, fielding inbound communication from our clients' members regarding their insurance needs. This is not a sales-based role, and there is no cold calling involved. Your primary focus will be on providing excellent customer service, utilizing your knowledge of personal lines insurance to help members with quotes, new business, rating, policy, billing, payment, underwriting, contract, and coverage provisions, and premium changes. Key Responsibilities Field inbound communication (phone, email, chat, social media, etc.) from clients' members regarding their insurance needs Utilize knowledge of personal lines insurance to help members with quotes, new business, rating, policy, billing, payment, underwriting, contract, and coverage provisions, and premium changes Thoroughly understand the customer's need, asking clarifying questions to gather more information, and utilize resources to conduct research and present the customer with a resolution Understand members' life events that may offer sales cues and correspond with customers, clients, insurance carriers, and internal sources to provide coverage information and policy recommendations Execute various client service transactions, including policy endorsements, certificates, binders, cancellations, or other tasks Adhere to performance metrics and quality standards, ensuring that all interactions with clients' members are professional, courteous, and efficient Qualifications and Requirements To be successful in this role, you will need to possess an active Resident Property and Casualty or Personal Lines License, as well as a minimum of 1 year of customer service experience and 1 year of call center experience. A High School diploma or GED is required, and veterans and their family members are encouraged to apply. Essential Skills and Competencies Strong written and verbal communication skills, with a professional, articulate voice and listening skills Ability to maintain member privacy and handle sensitive information with discretion Internet and research skills, with the ability to quickly become an expert in a variety of subjects Computer savvy, with the ability to resolve minor technical issues with minimal assistance Typing speed of 25 words per minute with 90% accuracy Ability to critically think through situations and solutions, with a self-motivated and independent approach to work Comfortable working in a fast-paced, and at times, hectic environment, while maintaining a professional attitude Career Growth and Development Opportunities At blithequark, we are committed to helping our employees grow and develop in their careers. We offer a range of benefits and opportunities, including: Further education and career development opportunities through our scholarship program FREE access to personal and professional support through our coaching program Medical, dental, vision, and life & accident insurance for full-time employees Competitive wages and paid time off A fun and supportive work environment, with a focus on teamwork and collaboration Work Environment and Company Culture At blithequark, we pride ourselves on our positive and inclusive company culture. We believe in leading by example, embracing and living our values, and ensuring that all team members have fun at work. We are an equal opportunity employer, committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, gender, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, ancestry, status as a covered veteran, uniformed servicemember status, or any other characteristic protected under applicable federal, state, or local law. Compensation and Benefits We offer a competitive hourly pay rate of $22.50, as well as a range of benefits, including medical, dental, vision, and life & accident insurance, paid time off, and opportunities for career growth and development. Conclusion If you are a motivated and experienced customer service professional, with a passion for providing exceptional support and service, we encourage you to apply for this exciting opportunity to join our team at blithequark. As a Property and Casualty Customer Service Representative, you will play a vital role in our team, working remotely to provide outstanding support to our clients' members. Don't miss out on this chance to take your career to the next level and be part of a dynamic and supportive team. Apply now to join blithequark and start your journey to success!