Experienced Pharmacy Customer Support Specialist – Remote-Hybrid Role for Exceptional Patient Care and Prescription Management

Introduction to blithequark At blithequark, we are dedicated to delivering exceptional patient care and prescription management services. As a leading provider of healthcare solutions, we strive to make a positive impact on the lives of our patients and the healthcare professionals we work with. Our team is passionate about providing top-notch support and ensuring seamless prescription coverage verifications. If you share our passion for delivering outstanding customer service and are looking for a challenging yet rewarding role, we invite you to join our team as a Pharmacy Customer Support Specialist (Remote-Hybrid). Job Overview In this exciting role, you will have the opportunity to work with healthcare providers, including doctors, hospitals, and pharmacies, to verify prescription coverage and ensure that patients receive the medication they need. As a Pharmacy Customer Support Specialist, you will be responsible for processing inbound faxes, verifying prescription details, and handling inbound provider calls. Your exceptional communication skills, attention to detail, and ability to work in a fast-paced environment will make you an invaluable asset to our team. Key Responsibilities Process inbound faxes from healthcare providers regarding prescription approvals and verify prescription details, including provider information, patient data, and medication dosage. Accurately enter prescription requests into our system for processing and ensure data accuracy by following structured workflows and company procedures. Handle inbound provider calls (approximately 20 per day) regarding prescription approvals and coverage, providing professional and courteous support to healthcare professionals. Communicate effectively with healthcare providers to resolve issues and provide updates on prescription status. Attend fully paid on-site training for the first month, followed by a remote-hybrid schedule with monthly in-office team-building days. Collaborate with our team to ensure seamless prescription coverage verifications and exceptional patient care. Essential Qualifications 6+ months of customer service experience (call center preferred, but other customer-facing roles considered). Strong verbal communication skills to interact professionally with healthcare providers. Excellent attention to detail for verifying prescription and patient information. Preferred Skills Experience handling high-volume calls in a customer service or call center setting. Familiarity with medical or pharmacy terminology. Basic proficiency with database entry and electronic records systems. Career Growth Opportunities and Learning Benefits At blithequark, we are committed to the growth and development of our team members. As a Pharmacy Customer Support Specialist, you will have access to fully paid training, which will equip you with the skills and knowledge necessary to excel in your role. Our temp-to-perm opportunity also provides a clear path for career advancement, allowing you to take your career to the next level. With our competitive pay and long-term growth opportunities, you can build a rewarding and challenging career with our team. Work Environment and Company Culture Our team at blithequark is passionate about delivering exceptional patient care and prescription management services. We believe in fostering a positive and supportive work environment that encourages collaboration, creativity, and growth. As a remote-hybrid team member, you will have the flexibility to work from home and enjoy a better work-life balance. Our monthly in-office team-building days will provide you with the opportunity to connect with your colleagues and be part of a dynamic and inclusive team culture. Compensation, Perks, and Benefits We offer a competitive salary and a range of benefits, including fully paid training, opportunities for career advancement, and a remote-hybrid work schedule. Our comprehensive benefits package is designed to support your well-being and provide you with the resources you need to succeed in your role. With blithequark, you can enjoy a rewarding career, a positive work environment, and a range of perks and benefits that recognize your value to our team. Conclusion If you are a motivated and customer-focused individual who is passionate about delivering exceptional patient care and prescription management services, we invite you to join our team as a Pharmacy Customer Support Specialist (Remote-Hybrid). With our competitive pay, fully paid training, and opportunities for career advancement, you can build a rewarding and challenging career with blithequark. Apply now to take the first step towards a fulfilling and successful career in healthcare support services. At blithequark, we are an equal opportunity employer and consider qualified applicants for employment regardless of race, gender, gender identity, gender expression, age, color, religion, disability, veteran's status, sexual orientation, or any other protected factor. We are committed to diversity, equity, and inclusion, and we welcome applications from diverse candidates who share our passion for delivering exceptional patient care and prescription management services.