**Experienced Part-Time Remote Data Entry Clerk – Customer Service and IT Ticketing System Specialist**

Are you a highly organized and detail-oriented individual with excellent communication skills? Do you have a passion for delivering exceptional customer service and a keen interest in the IT industry? If so, we invite you to join blithequark as a Part-Time Remote Data Entry Clerk – Customer Service and IT Ticketing System Specialist. This is a fantastic opportunity to work in a dynamic and fast-paced environment, develop your skills, and grow your career in the IT sector. **About blithequark** blithequark is a leading provider of innovative solutions and services in the technology industry. Our mission is to empower individuals and organizations to achieve their full potential through cutting-edge technology and exceptional customer service. With a strong commitment to excellence, we strive to create a work environment that is inclusive, supportive, and stimulating. As a remote employee, you will be part of a global team that values flexibility, collaboration, and continuous learning. **Job Summary** We are seeking a highly motivated and detail-oriented Part-Time Remote Data Entry Clerk to join our team. As a Data Entry Clerk, you will be responsible for receiving and processing customer requests for technical assistance, submitting tickets into our Help Desk system, and providing exceptional customer service through email communication. This is a permanent part-time opportunity with flexible hours, offering a starting pay of up to $20 per hour, depending on experience. **Key Responsibilities** * Receive and process customer requests for technical assistance via phone, email, or online chat * Submit tickets into blithequark's ticketing system for Help Desk technicians to review * Review each open ticket to determine the outcome from the Help Desk (e.g., problem resolved or requires coordinated call with customer) * Email responses to customers to ensure they receive exceptional customer service and updates on their tickets * Maintain accurate and up-to-date records of customer interactions and ticket status * Collaborate with Help Desk technicians to resolve customer issues and provide timely updates * Meet productivity and quality standards, ensuring timely closure of tickets and exceptional customer satisfaction **Essential Qualifications** * High school diploma or equivalent required; degree in a related field (e.g., computer science, business administration) preferred * Previous experience in I.T. Help Desk ticketing or online customer service for a technology company or busy online retailer is highly desirable * Excellent communication and interpersonal skills, with the ability to interact with customers and internal teams effectively * Strong typing skills (minimum 40 wpm) and attention to detail, with the ability to maintain accuracy and precision in data entry * Ability to work independently in a remote environment, with minimal supervision * Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines * Familiarity with ticketing systems and customer relationship management (CRM) software is a plus **Preferred Qualifications** * Experience with Help Desk software and ticketing systems (e.g., Zendesk, Freshdesk) * Knowledge of ITIL (Information Technology Infrastructure Library) principles and best practices * Certification in customer service or IT support (e.g., CompTIA A+, ITIL Foundation) * Experience working in a fast-paced, dynamic environment with multiple priorities and deadlines * Strong analytical and problem-solving skills, with the ability to troubleshoot and resolve complex customer issues **Skills and Competencies** * Excellent communication and interpersonal skills * Strong typing skills and attention to detail * Ability to work independently in a remote environment * Strong organizational and time management skills * Ability to prioritize tasks and meet deadlines * Familiarity with ticketing systems and CRM software * Strong analytical and problem-solving skills * Ability to work collaboratively with internal teams and external customers **Career Growth Opportunities and Learning Benefits** As a Part-Time Remote Data Entry Clerk at blithequark, you will have opportunities to develop your skills and grow your career in the IT sector. We offer: * Ongoing training and development programs to enhance your skills and knowledge * Opportunities for career advancement and professional growth within the company * Collaborative and supportive work environment that encourages learning and innovation * Flexible work arrangements and remote work options to balance work and personal life * Competitive compensation and benefits package, including health insurance, retirement plan, and paid time off **Work Environment and Company Culture** blithequark is committed to creating a work environment that is inclusive, supportive, and stimulating. As a remote employee, you will have the flexibility to work from anywhere, at any time, while still being part of a global team that values collaboration and continuous learning. Our company culture is built on the following values: * Excellence: We strive for excellence in everything we do, from delivering exceptional customer service to developing innovative solutions. * Inclusion: We believe in creating a work environment that is inclusive, supportive, and respectful of diverse perspectives and backgrounds. * Innovation: We encourage creativity, experimentation, and innovation to drive growth and improvement. * Collaboration: We work collaboratively with internal teams and external customers to achieve common goals and objectives. * Continuous Learning: We believe in ongoing learning and development to enhance skills and knowledge. **Compensation, Perks, and Benefits** We offer a competitive compensation package, including: * Starting pay of up to $20 per hour, depending on experience * Health insurance and retirement plan * Paid time off and flexible work arrangements * Ongoing training and development programs * Opportunities for career advancement and professional growth **How to Apply** If you are a highly motivated and detail-oriented individual with excellent communication skills, we invite you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience, skills, and qualifications. We look forward to hearing from you!