**Experienced Part-Time Remote Customer Service Representative – Delivering Exceptional Experiences for Auto Glass Customers**

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a fast-paced, dynamic environment where no two calls are ever the same? If so, we invite you to join our team of dedicated professionals at blithequark as a Part-Time Remote Customer Service Representative. At blithequark, we're more than just an auto glass company – we're a people-powered organization that's dedicated to building fulfilling careers and encouraging our team members to have a life. We're proud to be a leader in the auto glass industry, with a 75-year history of delivering exceptional service to our customers. And we're looking for talented individuals like you to join our team and help us continue to grow and evolve. **About the Role:** As a Part-Time Remote Customer Service Representative, you'll be responsible for providing exceptional service to our customers, answering a variety of inbound calls, and guiding them through the process of filing a glass claim. You'll work in a highly structured performance-based environment, using scripted prompts to ensure that every customer receives the same level of service and support. **Key Responsibilities:** * Professionally answer inbound calls from customers, policyholders, insurance agents, and auto glass shops using scripted prompts * Accurately enter claim data into our production systems while on a live phone call * Effectively and compassionately guide customers through the process of filing a glass claim, engaging in an authentic conversation that builds rapport and focuses on each customer's specific needs * Verify customer insurance coverage and deductible amounts, and communicate this information to the customer * Assist customers with scheduling repair, replacement, and/or recalibration services at a blithequark location or at a non-blithequark shop, while honoring the customer's preference * Utilize systems and resources provided to enhance the overall customer experience * Provide solutions to resolve customer complaints and concerns over the course of the call, while presenting the most accurate product and service information * Perform other duties as assigned by leadership **Professional Requirements:** * Must be comfortable working in a highly structured performance-based environment, demonstrating high ethical and confidentiality standards * Knowledge of computer and telephone systems, and the ability to operate those systems with confidence in a remote environment * The desire to establish rapport and credibility with customers, stores, and peers, with a caring heart and service mindset * The ability to read and utilize provided scripting in a conversational and timely manner * Demonstrates a high level of empathy and integrity, always doing the right thing * Has an upbeat personality and can show an authentic willingness to assist our customers * Previous experience working in a contact center or other customer service role * 16+ years of age * High School Diploma or equivalent, or actively enrolled **Work from Home Requirements:** * Personal computer or laptop with Windows 10 or higher (Macs and Chromebooks are not compatible with our current systems) * High Speed Internet that meets the following requirements: + Download Speed = 25 Mbps or higher + Upload Speed = 10 Mbps or higher + Ping = 50 ms or lower + Jitter = 20 ms or lower * Ethernet cable and the ability to connect directly to your modem (cannot use wi-fi) * USB wired headset * Webcam * Dedicated workspace free from background noise and interruptions **What You'll Get:** * Pay is $16.50/hour, with bonus opportunities * A benefits package including a 401(k) plan with company matching, paid volunteer day, and associate discounts * Weekly pay checks! * Up to $5,250 in tuition reimbursement per year * Paid training and all the tools and resources you'll need to be successful * A chance to be part of a dynamic and growing organization that's committed to delivering exceptional service to our customers **About blithequark:** At blithequark, we're a people-powered organization that's dedicated to building fulfilling careers and encouraging our team members to have a life. We're proud to be a leader in the auto glass industry, with a 75-year history of delivering exceptional service to our customers. We're committed to creating a work environment that's inclusive, supportive, and empowering, where our team members can grow and thrive. **Why Join Us:** * We're a leader in the auto glass industry, with a 75-year history of delivering exceptional service to our customers * We're a people-powered organization that's dedicated to building fulfilling careers and encouraging our team members to have a life * We offer a comprehensive benefits package, including a 401(k) plan with company matching, paid volunteer day, and associate discounts * We provide opportunities for career growth and development, with up to $5,250 in tuition reimbursement per year * We're committed to creating a work environment that's inclusive, supportive, and empowering, where our team members can grow and thrive **How to Apply:** If you're a customer service enthusiast with a passion for delivering exceptional experiences, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you! **Equal Opportunity Employer:** blithequark is an equal opportunity employer, committed to creating a diverse and inclusive work environment. We welcome applications from all qualified candidates, and we're proud to be an equal opportunity employer.