Experienced On-Call Customer Service Representative – Premium Custom Furniture Brand Ambassador for Phone and Live Chat Support During U.S. Business Hours – Contract to Hire Opportunity at blithequark

Welcome to blithequark: Where Customer Experience Meets Luxury Custom Furniture At blithequark, we pride ourselves on delivering exceptional, hospitality-level service to our discerning clients who seek unique, custom furniture pieces that reflect their personal style and sophistication. As a premium custom furniture brand, we understand that every interaction with our customers is an opportunity to showcase our commitment to excellence, quality, and personalized attention. We are now seeking a highly skilled, reliable, and customer-focused On-Call Customer Service Assistant to join our team, providing top-notch support via phone and live chat during U.S. business hours. About the Role This is an exciting contract to hire opportunity for a professional with a passion for customer service, who can embody the voice and tone of our luxury brand. As an On-Call Customer Service Assistant at blithequark, you will be the first point of contact for our potential and current customers, guiding them through the customization process, addressing their queries, and ensuring that every interaction is nothing short of exceptional. Your role will be to provide support during scheduled times, with the flexibility to work from the comfort of your own home, utilizing your reliable internet connection and quiet working environment to deliver seamless customer experiences. Key Responsibilities Answer inbound phone calls and respond to live chats from potential and current customers in a professional, warm, and confident manner. Guide clients through the customization options, lead times, materials, and order status, ensuring that they have all the necessary information to make informed decisions. Represent blithequark with confidence, warmth, and professionalism, embodying the brand's values and commitment to customer satisfaction. Escalate complex requests to our internal team, ensuring that customers receive timely and effective solutions to their queries. Maintain accurate customer logs and update Zendesk tickets when calls or chats occur, ensuring that all customer interactions are properly documented. Working Hours and Pay Structure We are looking for someone who can commit to working Monday through Friday, 8:00 AM to 6:00 PM Central Time (USA), with some weekend availability expected on a flexible or rotating basis. You must be online, responsive, and ready to answer calls and chats during these hours, although you will only be paid for active time spent handling customer interactions. Our pay structure is designed to reward your expertise and commitment to delivering exceptional customer service, with options for flat "per chat/call" rates or a low standby retainer plus per-interaction pay. Requirements for Success To excel in this role, you will need to possess the following essential qualifications: Fluent English with a clear, confident speaking voice and strong written communication skills. Prior customer service experience, preferably with custom or design products, and a proven track record of delivering exceptional customer experiences. Comfort and confidence when interacting with U.S.-based clients over the phone and via live chat. Reliable internet connection and a quiet, dedicated working environment that ensures uninterrupted customer interactions. Familiarity with tools like Zendesk, Monday.com, or Google Workspace is highly desirable, although training will be provided to ensure your success in the role. Career Growth Opportunities and Learning Benefits At blithequark, we are committed to the growth and development of our team members, providing opportunities for professional development, training, and career advancement. As an On-Call Customer Service Assistant, you will have the chance to work with a talented team of professionals who are passionate about delivering exceptional customer experiences, and you will be encouraged to share your ideas, feedback, and suggestions for improving our customer service operations. Work Environment and Company Culture Our company culture is built on the values of excellence, integrity, and customer satisfaction, and we strive to create a work environment that is supportive, inclusive, and rewarding. As a remote team member, you will be an integral part of our virtual team, collaborating with colleagues who share your passion for customer service and your commitment to delivering exceptional results. Compensation, Perks, and Benefits We offer a competitive compensation package that reflects your skills, experience, and contributions to our team. In addition to your hourly rate or per-interaction pay, you will enjoy a range of perks and benefits, including the opportunity to work with a luxury brand, flexible working hours, and the satisfaction of delivering exceptional customer experiences that make a real difference in people's lives. How to Apply If you are a motivated, customer-focused professional who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. To be considered, please submit the following: A short cover letter outlining your relevant experience and qualifications for the role. Confirmation of your availability Monday through Friday, 8:00 AM to 6:00 PM Central Time, and your flexibility to work weekends on a rotating basis. A short voice recording or link introducing yourself (optional but encouraged). Your preferred pay structure, whether per-minute, per-call/chat, or a blended rate model. Your ideal rate proposal, based on paid active time only. Your resume, highlighting your customer service experience, skills, and qualifications. Join the blithequark Team: Apply Now We look forward to hearing from you and exploring how you can contribute to our team's success. If you are a customer service professional who is passionate about delivering exceptional experiences, who embodies the values of hospitality, and who is committed to excellence, we encourage you to apply for this exciting opportunity to join the blithequark team. Apply now and take the first step towards a rewarding career with a luxury brand that values its customers and its team members.