**Experienced Non-Voice Customer Service Agent - Temporary | US - Join blithequark's Dynamic Team**

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a fast-paced, dynamic environment where no two interactions are the same? Look no further! blithequark is seeking a highly skilled Non-Voice Customer Service Agent to join our temporary team. As a key member of our Customer Experience (CX) Team, you will play a vital role in driving customer loyalty, engagement, and value by providing world-class support to our community of food lovers. **About blithequark** At blithequark, we are passionate about delivering exceptional service to our customers and clients. As a rapidly growing services provider, we offer a wide range of services including customer support, sales operations, and business process outsourcing to high-growth companies. Our commitment to providing outstanding customer experiences and supporting our clients as they grow, and scale is at the heart of everything we do. **Our Mission** Our mission is to empower our team to innovate and deliver beyond expectations. We are seeking Non-Voice Team Members for a temporary employment opportunity who embody blithequark's core values and shares our deep commitment to our clients and team members. If you are driven by a passion for excellence and want to be part of a dynamic, client-focused team, we would love to hear from you. **What We Offer** * Competitive compensation and excellent benefits * Comprehensive training and development programs * A fun, inclusive workplace culture * Opportunities for personal and professional growth **Join Our Team** Ready to take the next step in your career? Join the blithequark team and discover why we're the top-rated employer in our industry. Apply now and let's start our journey together! **About the Role** As a Non-Voice Customer Service Agent, you will be responsible for providing world-class support to our customers via email. You will be the face of blithequark, representing our brand and values in every interaction. Your primary responsibilities will include: * Providing world-class customer service in all interactions with customers and thinking creatively about ways to optimize each customer's experience * Receiving inbound inquiries via email; verifying required information and doing utmost within their power to solve customer programs * Actively listening and remaining empathetic to the needs of each and every customer, tailoring solutions to provide the best experience possible * Striving to meet and exceed quality and performance metrics * Maintaining thorough knowledge of systems so that information can be researched and proper information is given to the customer * Learning and retaining thorough working knowledge of all existing and new processes and procedures * Proactively identifying and sharing key insights observed in handling volume with leadership * Attending Team Meetings/additional training sessions as scheduled **What We're Looking For** * Above-average written communication skills – ability to write clearly and professionally, using proper grammar, spelling, and tone * Ability to actively listen and use the information provided by the customer to meet the clients' needs * Demonstrate appropriate empathy, accurately & genuinely show understanding of the customer's emotional state * Maintain courtesy, politeness, & confidence throughout the interaction * Demonstrate comfort in resolving sensitive issues and diffusing escalated scenarios * Ability to adapt and thrive in a fast-paced, rapidly changing environment * Demonstrate highly detail and solution-oriented critical thinking skills **Requirements** * Blackout Periods: Please note that there will be blackout periods during this contract, specifically from November to January, when time off may not be granted due to coverage requirements * Technology Requirements: You’ll need a reliable computer, headset, and camera that passes our tech check to ensure seamless participation in training and day-to-day responsibilities * Communication & Responsiveness: In a work-from-home environment, maintaining strong communication and responsiveness is crucial and will be key to your success on this team **Why Join blithequark?** * Flexible, hybrid remote arrangement for this position * Competitive compensation package * Opportunities for personal and professional growth * Comprehensive training and development programs * Fun, inclusive workplace culture **How to Apply** Seize this opportunity to make a significant impact. Apply now and take the first step towards a rewarding new role.