**Experienced Multilingual Customer Support Consultant – German & English – Tunisia Remote Opportunity**

Are you a passionate and skilled individual looking to join a dynamic team that values diversity, inclusivity, and customer satisfaction? Do you have a flair for languages and a knack for delivering exceptional customer experiences? Look no further! blithequark is seeking an experienced Multilingual Customer Support Consultant to join our team in Tunisia, working remotely. As a key member of our team, you will have the opportunity to work with a luxury brand, develop new skills, and achieve challenging goals in a multicultural and multilingual environment. **Unlock Your Potential with blithequark** At blithequark, we believe in empowering our team members to reach their full potential. Our People First management approach focuses on fostering a positive and inclusive work environment that encourages growth, learning, and collaboration. As a Multilingual Customer Support Consultant, you will have the opportunity to: * Develop your skills in customer happiness practices, product knowledge, and communication * Work with a luxury brand, providing exceptional customer experiences * Collaborate with a diverse team of professionals from around the world * Enjoy a flexible and remote work arrangement, with a fixed schedule and regular working hours * Participate in paid intensive training and probation programs * Enjoy a comprehensive benefits package, including bonuses for referring friends and a responsive management team interested in your growth and long-lasting cooperation **What You Will Do:** As a Multilingual Customer Support Consultant, your primary responsibilities will include: * Contacting submitted leads to confirm their interest and provide exceptional customer experiences * Forwarding qualified inquiries to the appropriate retailer, ensuring seamless communication and resolution * Accurately updating and categorizing leads in the system, maintaining high levels of data integrity and organization * Securely working with customers' sensitive information, adhering to strict confidentiality and data protection protocols * Applying the latest and greatest customer happiness practices, ensuring a positive and memorable experience for every customer * Maintaining working knowledge of our client's products and services, staying up-to-date on the latest developments and features **What You Need to Succeed in This Role:** To excel as a Multilingual Customer Support Consultant, you will need to possess: * **Fluent German and English (C1 written and spoken for both languages)**: You must be able to communicate effectively in both languages, with a high level of proficiency and accuracy. * **Previous experience in Customer Service or Marketing**: You should have a background in customer-facing roles, with a proven track record of delivering exceptional customer experiences. * **Hands-on experience communicating with and following up on leads**: You should be comfortable working with leads, communicating with customers, and following up on inquiries. * **Attentive to details**: You must be meticulous and detail-oriented, with a strong focus on accuracy and data integrity. * **Strong administrative and organizational skills**: You should be able to manage multiple tasks, prioritize responsibilities, and maintain high levels of organization and productivity. * **Positive and responsible attitude**: You should be a team player, with a positive and responsible attitude, and a commitment to delivering exceptional customer experiences. **Will Be a Great Plus:** While not essential, previous experience working with a luxury brand would be a significant advantage in this role. If you have a background in luxury customer service or marketing, please highlight this in your application. **Benefits and Perks:** As a Multilingual Customer Support Consultant with blithequark, you can expect: * **Fixed schedule: 5 days per week, 4 PM – 12 AM CET**: You will have a regular and predictable schedule, with a clear understanding of your working hours. * **Opportunity to work fully remotely**: You will have the flexibility to work from the comfort of your own home, with a stable internet connection and a personal laptop or computer. * **Inclusive international environment**: You will be part of a diverse and inclusive team, with colleagues from around the world. * **Compensation in USD**: You will receive a competitive salary in USD, with opportunities for bonuses and career growth. * **Good bonuses for referring friends**: You will have the opportunity to earn bonuses for referring friends and colleagues to blithequark. * **Paid intensive training and probation**: You will receive comprehensive training and support, with a probation period to ensure your success in the role. * **Work-life balance**: You will have a healthy work-life balance, with opportunities to recharge and prioritize your personal and professional well-being. * **Responsive management interested in your growth and long-lasting cooperation**: You will have a supportive and responsive management team, committed to your growth and development. **Who We Are:** blithequark is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe. We work with clients from over 30 countries and speak over 60 languages. Since 2010, we've become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world. We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience. **How to Apply:** If you're a motivated and skilled individual looking to join a dynamic team that values diversity, inclusivity, and customer satisfaction, please submit your application, including your CV in English, pointing out your outstanding skills. Visit our website: www.blithequark.com to learn more about our company culture and values. **Disclaimer:** blithequark is an equal opportunities employer, committed to providing a fair and inclusive work environment for all employees. We welcome applications from diverse backgrounds and experiences. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits.