Experienced Multilingual Customer Service Agent – French Language Expertise Required for Remote Work Opportunity at blithequark

Welcome to blithequark Are you looking for a dynamic and varied remote agent role within an innovative global business? Do you have a passion for delivering exceptional customer service and fluency in French? If so, we have an exciting opportunity for you to join our team at blithequark as a Customer Service Agent. As a leading provider of multilingual customer service solutions, we are committed to excellence and are seeking talented individuals like you to help us drive success. Our Story Since our creation in 2014, blithequark has grown from a small startup to a global contact center company with a presence in over 10 countries. We handle over 15,000 customer interactions every month, and our team is dedicated to providing top-notch service to our clients and their customers. We operate in a rapidly growing industry, and our commitment to quality has made us the go-to choice for outsourcing multilingual customer service. What We Do At blithequark, we proactively engage with our clients' website visitors, offering support and guidance to help them find the information they need. Our team uses a range of communication channels, including live chat, phone, email, and messaging apps like WhatsApp, to provide exceptional customer service. Our clients come from a variety of industries, including automotive, fashion, IT, and education, and we help them focus on their core activities by outsourcing their customer service needs to us. The Importance of Our Agents Our Customer Service Agents are the face of our company, and their role is critical to our success. As an Agent, you will be responsible for generating leads for our clients' sales departments, delivering exceptional customer service, and building strong relationships with our customers. You will be the first point of contact for many of our customers, and your ability to communicate effectively, think on your feet, and multitask will be essential in providing a positive experience for our customers. About the Work In this varied and versatile role, you will be responsible for answering customer questions, resolving issues, and providing support via multiple communication channels. You will work closely with our team leaders to deliver results in lead generation and customer service, and you will have the opportunity to work with a range of clients and customers. After completing our extensive training program, you will have a deep understanding of our clients' products and services and will be able to provide expert support to our customers. Flexibility and Work-Life Balance We understand the importance of flexibility and work-life balance, and we offer a range of benefits to support our Agents. You will work from the comfort of your own home, and you will have the flexibility to work a variety of shifts, including evenings and weekends. You will be required to work 40 hours per week, and you will have the opportunity to take breaks and time off as needed. We also offer a range of perks, including contributions to your electricity, internet, and telephone expenses, as well as a monthly bonus scheme for high-performing Agents. Your Duties and Responsibilities Provide exceptional customer service to our French-speaking customers, resolving issues, answering questions, and listening to their feedback. Work closely with our team leaders to deliver results in lead generation and customer service. Serve a range of clients, from small to large companies, based on complexity and service level. Qualify leads and deliver excellent customer service through different means of communication. Day-to-Day Activities Communicate with a range of customers, answering questions and generating leads. Email leads and escalations to clients and process refunds and returns in their ecommerce systems. What We Offer At blithequark, we are committed to providing our Agents with the tools and support they need to succeed. We offer a range of benefits, including: The chance to be part of a fast-growing, digital-first, remote-only company with a friendly and dynamic culture. The opportunity to work from anywhere in the world and enjoy a better work-life balance. A contribution to your electricity, internet, and telephone expenses. Your own computer with two large screens, delivered to your home. Extensive training and support to help you develop your skills and advance your career. A monthly bonus scheme for high-performing Agents. An annual bonus based on company performance. A fun and international work environment with a range of social events and activities. Diversity, Inclusion, and Belonging At blithequark, we are committed to creating an inclusive culture that values diversity and promotes belonging. We believe that everyone deserves to feel welcome and included, regardless of their background, culture, or identity. We are proud to be an equal opportunities employer, and we welcome applications from talented individuals from all over the world. Your Knowledge and Skills To be successful in this role, you will need to have the following skills and qualifications: Excellent spelling and grammar in French, with a minimum proficiency level of C1. Strong interpersonal skills and a passion for delivering exceptional customer service. A customer-centric approach, with empathy and understanding of our customers' needs and concerns. Great listening skills, with the ability to turn customer feedback into product improvement suggestions. Adaptability, with a willingness to learn new things and work in a fast-paced environment. Eagerness to develop your skills and advance your career, with a receptive attitude to constructive feedback. Typing speed of at least 300 keystrokes per minute, with a precision of at least 95%. Ability to multitask, with the capacity to conduct multiple chats simultaneously. Proven track record of excellent attendance and punctuality. Able to thrive in high-pressure situations and work towards a monthly goal. Strong demonstrable experience with the internet and multiple software applications in the cloud. Confidentiality when handling sensitive information, with a willingness to sign a non-disclosure agreement. Ability to work independently and motivate yourself, with access to a home workspace with a fast internet connection. Flexibility regarding working hours, with availability to work for at least a year. College-level thinking, with a strong foundation in problem-solving and critical thinking. Our Selection Process We take a thorough approach to selecting the right candidates for our team. Our selection process includes: Typing test to assess your typing speed and accuracy. Language test to evaluate your proficiency in French. Role-play via live chat to assess your customer service skills. Job interview via Zoom with our director to discuss your experience and qualifications. Reference check to verify your previous work experience and qualifications. Conclusion If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we want to hear from you. As a Customer Service Agent at blithequark, you will have the opportunity to work with a range of clients and customers, develop your skills and advance your career, and be part of a dynamic and international team. Apply now to join our team and take the first step towards an exciting and rewarding career in customer service.