**Experienced Lead Processing Agent (Data Entry) – Fully Remote Opportunity at blithequark**

Are you a highly motivated and detail-oriented professional with a passion for delivering exceptional service in a fast-paced environment? Do you have experience in managing medical records, data entry, and working in a healthcare setting? If so, we invite you to join our dynamic team at blithequark as a Lead Processing Agent (Data Entry) – Fully Remote. This pivotal role will play a critical part in driving speed and service within our Provider Success team, who works directly with health systems and provider offices to manage referrals. **About blithequark** blithequark is a revolutionary medical provider that is changing the way people with chronic conditions live and age at home. By bundling peer support, education, and home delivery of medical supplies in an end-to-end digital care solution, we empower our members to discover and purchase the best medical equipment and supplies to address their underlying chronic conditions. Our mission-driven company is dedicated to helping our members thrive at home, and we're seeking talented individuals like you to join our team. **Responsibilities** As a Lead Processing Agent (Data Entry) – Fully Remote, you will be responsible for managing inbound referrals, completing insurance verification tickets, and answering calls. Your primary responsibilities will include: * Receiving and processing priority referrals from healthcare provider offices via faxes, email, and web portals * Entering referrals into our systems for team members to review and act upon, with a focus on error-free data entry (demographics, insurance, condition information) * Promptly notifying Provider Success Coordinators upon receiving referrals * Reviewing medical records to ensure accuracy and completeness * Completing insurance verification tickets via web portals and phone calls to verify insurance benefits and coverage for durable medical equipment (DME) * Answering inbound patient and provider phone calls, requiring empathy, compassion, and genuine care for our patients who have chronic conditions * Utilizing excellent communication and task management skills to quickly, kindly, and professionally communicate with patients, providers, and internal colleagues via instant messaging, email, and phone calls **Additional Duties** As a member of our dynamic team, you may be assigned additional duties to support the growth and success of our company. We're a startup, and we're always looking for ways to innovate and improve our processes. **Qualifications** To be successful in this role, you'll need: * Prior experience working in a medical office or a healthcare startup * Prior experience in insurance verification is preferred * Prior experience in medical record management or collection is preferred * Excellent communication skills (email, Slack, phone) * Proficiency in Google Suite (Gmail, Google Sheets) * A teamwork/collaborative attitude is a must **Skills and Competencies** To excel in this role, you'll need to possess: * Attention to detail and accuracy in data entry * Excellent communication and interpersonal skills * Ability to work in a fast-paced environment with multiple priorities * Strong organizational and time management skills * Ability to learn and adapt to new systems and processes * Empathy and compassion for patients with chronic conditions **Career Growth Opportunities and Learning Benefits** At blithequark, we're committed to helping our employees grow and develop their careers. As a Lead Processing Agent (Data Entry) – Fully Remote, you'll have opportunities to: * Develop your skills and expertise in medical record management, data entry, and insurance verification * Collaborate with a talented and passionate team to drive innovation and improvement * Participate in ongoing training and professional development to stay up-to-date with industry best practices * Contribute to the growth and success of a mission-driven company that's making a difference in patients' lives **Work Environment and Company Culture** As a fully remote team, we're committed to creating a collaborative and inclusive work environment that supports the well-being and success of our employees. Our company culture is built on: * A passion for improving our healthcare system * A commitment to delivering exceptional service and quality care * A culture of empathy, compassion, and kindness * A focus on innovation, creativity, and continuous improvement * A supportive and inclusive team environment that values diversity and promotes work-life balance **Compensation and Benefits** We offer a competitive compensation package, including: * $14 - $16 per hour, depending on candidate experience and qualifications * Fully remote work with flexible scheduling * PTO and health, vision, and dental insurance * Talented and fun coworkers who are passionate about improving our healthcare system * The opportunity to be part of a mission-driven company and make a difference in patients' lives **How to Apply** If you're a motivated and detail-oriented professional with a passion for delivering exceptional service in a fast-paced environment, we invite you to apply for this exciting opportunity. Please visit our website to submit your application and join our dynamic team at blithequark.