**Experienced Healthcare Customer Service Representative - Remote Opportunity with Flexible Scheduling**

Are you passionate about making a positive impact on people's lives while enjoying a flexible and fulfilling work-from-home experience? Do you have a strong desire to help patients and caregivers navigate complex healthcare systems? If so, we invite you to join our team of dedicated professionals at blithequark as a Healthcare Customer Service Representative. **About blithequark** blithequark is a leading provider of innovative solutions for the healthcare industry, empowering patients and caregivers to take control of their care. Our mission is to deliver exceptional customer experiences, foster meaningful connections, and drive positive outcomes. As a Healthcare Customer Service Representative, you will be an integral part of our team, working closely with patients, caregivers, and healthcare professionals to provide compassionate and expert support. **Job Summary** As a Healthcare Customer Service Representative, you will be responsible for answering incoming calls from patients and caregivers, providing information, and resolving issues related to payroll services for self-directed Medicaid programs. You will work from the comfort of your own home, setting your own schedule within our flexible hours of operation. This is an excellent opportunity for individuals who value flexibility, autonomy, and the chance to make a real difference in people's lives. **Key Responsibilities** * Answer incoming calls from patients and caregivers with compassion and professionalism, responding to their questions and providing important information * Actively assist with enrollment, program applications, and set up in applicable systems * Retrieve information to assist caregivers with any payroll-related inquiries * Utilize de-escalation techniques when supporting upset or frustrated callers * Offer guidance and directions to both caregivers and patients to effectively resolve any issues they're facing * Document information and outcomes as necessary **About You** To succeed in this role, you will need: * At least one year of customer service experience, preferably in a healthcare or related field * Strong computer skills and the ability to offer troubleshooting advice when appropriate * The ability to offer empathy, patience, and a friendly demeanor at all times * The ability to handle calls of a sensitive nature and de-escalate emotionally charged patients and caregivers * Great active listening skills * Excellent written and verbal communication skills * Strong attention to detail * The ability to multitask and adapt to change in a fast-paced environment * A quality-focused mindset and a desire to achieve first call resolution whenever possible * The ability to accurately and confidently work with numbers and discuss money **Home Office Environment** To ensure a productive and comfortable work environment, you will need: * A computer meeting these criteria: + Operating System: Windows 10 or 11 (Macs and Chromebooks are not supported at this time) + Memory: 8GB of RAM + CPUs (Speed * Processors): 6 + Hard Drive: At least 500MB of free space + Sound: sound card (standard on most computers) + Up-to-date antivirus software + Access to high-speed, hardwired internet (no Wi-Fi or Satellite, please) + Dual monitors + A USB noise-cancelling headset + A webcam for your certification experience **Flexible Hours of Operation** As a Healthcare Customer Service Representative, you will enjoy flexible scheduling, where you use a self-scheduling platform to select when you work and when you don't, within our client's hours of operation. Our hours of operation are Monday through Saturday, 8:00 AM to 08:00 PM ET. We require contractors to service between 30-35 hours per week, with a preference for contractors who can service some hours on Mondays and Fridays. **Pay and Perks** This flexible opportunity pays independent contractors $13 per hour. Prior to supporting our client, you will need to successfully complete a Certification class, which will take place from December 30th through January 8th. You will receive $250 after you successfully complete certification and begin servicing. As an independent contractor, you will enjoy significant savings in expenses related to transportation, clothing, childcare or eldercare, and food. You may also qualify for home office tax deductions, but you should consult with an accountant to determine eligibility. Additionally, you will receive: * One-on-one mentorship * Free certification and ongoing development opportunities * The freedom and flexibility to choose your own schedule, within our client's hours of operation * The chance to achieve better work-life balance * Access to NexRep Perks, a program that recognizes the service provided by independent contractors to blithequark's clients and their customers via the NexRep Marketplace platform **Why Join blithequark?** At blithequark, we value our independent contractors and offer a range of benefits and perks to support your success. As a Healthcare Customer Service Representative, you will have the opportunity to: * Make a positive impact on people's lives * Enjoy flexible scheduling and autonomy * Develop your skills and knowledge through ongoing training and development opportunities * Access exclusive discounts and savings through the NexRep Perks program * Achieve better work-life balance and enjoy significant savings in expenses related to transportation, clothing, childcare or eldercare, and food **How to Apply** If you are passionate about delivering exceptional customer experiences and making a difference in people's lives, we invite you to apply for this exciting opportunity. Please visit our website to learn more and submit your application. **Equal Employment Opportunity** blithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and supportive work environment that values diversity, equity, and inclusion.