Experienced Full Time Remote Data Entry and Customer Service Representative – Virtual Client Adviser for blithequark

Welcome to blithequark At blithequark, we are passionate about delivering exceptional customer experiences and driving success through our innovative approaches. As a leader in our industry, we are committed to fostering a culture of excellence, diversity, and inclusion. We believe in empowering our team members to grow, learn, and thrive in a dynamic and supportive environment. If you are a motivated and skilled individual looking for a challenging and rewarding role, we invite you to join our team as a Full Time Remote Data Entry and Customer Service Representative – Virtual Client Adviser. Job Overview In this exciting role, you will play a vital part in helping our clients achieve optimal well-being by providing expert guidance and support. As a Virtual Client Adviser, you will work remotely from the comfort of your own home, utilizing your strong communication and problem-solving skills to deliver exceptional customer service experiences. This position offers a unique opportunity to work in a fast-paced environment, managing incoming and outgoing calls, emails, and web inquiries, while providing technical support and resolving customer issues in a timely and professional manner. Key Responsibilities Assist customers and other consultants via phone, email, and web with billing/insurance questions, products, or services Manage incoming and outgoing calls, carefully identifying the answers to customer questions and providing timely resolutions Take ownership of customer issues, resolving problems from start to finish, or escalating to pharmacists when medical advice is required Provide exceptional customer service experiences, working in a fast-paced environment to ensure timely issue resolution and enhanced customer relationships Assist with customer inquiries regarding insurance, payment, and shipping needs, as well as technical support while browsing our website Serve customers in a timely manner, recognizing that each interaction represents an opportunity to build long-term relationships Essential Qualifications To succeed in this role, you will need to possess the following essential qualifications: High school diploma or equivalent More than 6 months of professional experience working with computers and web applications Experience in multitasking, phone, and computer skills A wired broadband internet connection with a minimum speed of 10 Mbps download and 5 Mbps upload The ability to change your schedule frequently (every 3 weeks) with two weeks' notice A private, distraction-free home environment, allowing you to fully concentrate on customer interactions during business hours Preferred Qualifications While not essential, the following qualifications are highly desirable: 1+ years of customer service experience via phone or email Good communication (verbal and written) and experience working in customer service or call center environments Experience working in a healthcare environment, with a strong understanding of medical terminology and concepts Demonstrated ability to work under pressure in a fast-paced environment, meeting productivity and quality standards Proven team player with excellent collaboration and problem-solving skills Skills and Competencies To excel in this role, you will need to possess the following skills and competencies: Strong communication and interpersonal skills, with the ability to build rapport with customers and colleagues Excellent problem-solving and analytical skills, with the ability to resolve complex customer issues in a timely and professional manner Ability to work in a fast-paced environment, prioritizing tasks and managing multiple customer interactions simultaneously Strong technical skills, with the ability to navigate our website and provide technical support to customers Ability to work independently, with minimal supervision, and as part of a remote team Career Growth and Learning Benefits At blithequark, we are committed to the growth and development of our team members. As a Virtual Client Adviser, you will have access to a range of training and development opportunities, including: Comprehensive onboarding program, designed to equip you with the skills and knowledge needed to succeed in your role Ongoing training and coaching, to help you develop your skills and advance in your career Opportunities for career advancement, with a range of roles and specialties to explore Access to a range of online learning resources, including webinars, workshops, and online courses Work Environment and Company Culture At blithequark, we pride ourselves on our dynamic and supportive work environment. As a Virtual Client Adviser, you will be part of a remote team, working from the comfort of your own home. Our company culture is built on the following values: Customer obsession, with a focus on delivering exceptional customer experiences Ownership, with a emphasis on taking responsibility for your work and your customers Invent and simplify, with a focus on innovation and continuous improvement Are right, a lot, with a emphasis on making informed decisions and taking calculated risks Learn and be curious, with a focus on ongoing learning and development Compensation, Perks, and Benefits As a Virtual Client Adviser at blithequark, you will be eligible for a range of compensation, perks, and benefits, including: Competitive salary, with opportunities for bonuses and incentives Comprehensive benefits package, including health, dental, and vision insurance 401(k) matching program, with a range of investment options Paid time off, including vacation, sick leave, and holidays Access to a range of discounts and perks, including employee discounts and rewards programs Conclusion If you are a motivated and skilled individual, looking for a challenging and rewarding role, we encourage you to apply for the Virtual Client Adviser position at blithequark. With a competitive salary, comprehensive benefits package, and opportunities for career growth and development, this role offers a unique opportunity to join a dynamic and supportive team. Don't miss out on this exciting opportunity – apply now and take the first step towards a rewarding and challenging career with blithequark.