Experienced Full Time Remote Customer Service Specialist – Travel Insurance Support and Policy Management

Welcome to blithequark: Unlocking Your Potential in Customer Service Imagine a career where you can make a real difference in people's lives, providing exceptional support and service to those who need it most. At blithequark, we're passionate about delivering outstanding customer experiences, and we're looking for talented individuals like you to join our team. As a Customer Service Specialist, you'll have the opportunity to work with a leading travel insurance provider, helping customers navigate their policies and providing top-notch support every step of the way. Job Overview: Aviva Travel Inbound Customer Service Specialist We're excited to offer a unique opportunity to join our team as a Customer Service Specialist, working remotely and enjoying the freedom and flexibility that comes with it. As a key member of our team, you'll be responsible for providing exceptional customer service to Aviva travel customers, handling a range of enquiries and issues related to their policies. With a competitive salary and comprehensive benefits package, this is an opportunity not to be missed. Key Responsibilities: Process Aviva travel customers' policies, handling calls and providing support with medical and trip upgrades Deal with complex medical queries and screen customers' medical conditions, ensuring that you're always putting the customer first Adhere to mandatory call scripts on all calls, maintaining the highest level of customer service and ensuring compliance with FCA regulations Use multiple systems simultaneously, navigating PC systems with ease and accuracy Own and handle FCA regulated complaints through to completion, taking ownership of situations and providing service excellence Identify and record vulnerability, providing patience, empathy, and support to customers who need it most Comply with strict FCA regulations around compliance, with a key focus on customer protection Essential Qualifications and Skills: To succeed in this role, you'll need to have: Comprehensive experience within a customer service environment, with a proven track record of delivering exceptional service Fantastic verbal and communication skills, with the ability to establish collaborative customer relationships A good attitude and the ability to interact with lots of different people, maintaining a professional and friendly manner at all times Strong written skills, with the ability to show attention to detail and maintain accurate records A good, consistent typing speed, with the ability to navigate PC systems with ease The ability to take ownership of situations, with positivity, resilience, and a dedicated approach to providing service excellence Preferred Qualifications and Skills: While not essential, the following skills and qualifications would be advantageous: Previous experience working in a fast-paced customer service environment, with a focus on travel insurance or a related field Knowledge of FCA regulations and compliance, with a strong understanding of customer protection Experience working with multiple systems simultaneously, with the ability to navigate complex software with ease A certification in customer service or a related field, such as a diploma or degree in a relevant subject Career Growth Opportunities and Learning Benefits At blithequark, we're committed to helping our employees grow and develop in their careers. As a Customer Service Specialist, you'll have access to comprehensive training and development programs, designed to help you succeed in your role and progress to new challenges. With opportunities for career advancement and professional growth, you'll be able to take your career to the next level and achieve your goals. Work Environment and Company Culture At blithequark, we're proud of our company culture and the values that we represent. We're a team-oriented organization, with a focus on collaboration, innovation, and customer satisfaction. As a remote worker, you'll be part of a virtual team, working closely with colleagues and managers to deliver exceptional results. With a range of benefits and perks, including flexible working hours and a comprehensive benefits package, you'll be able to enjoy a healthy work-life balance and thrive in your role. Compensation, Perks, and Benefits We offer a competitive salary and benefits package, designed to reward your hard work and dedication. With a range of perks and benefits, including: A competitive salary of £22,556.82 per annum, or £12.10 per hour 28 days' holiday, including bank holidays, increasing to 30 days after one year of service A lifestyle benefits program, featuring thousands of discounts, special offers, and exclusive employee deals A refer and earn scheme, with the opportunity to earn up to £900 for referring a friend to work for blithequark Employee welfare support, with free access to our mental health employee assistance program and interactive health and wellbeing hub Life assurance cover and pension scheme, with opportunities for career development and progression Conclusion If you're a motivated and customer-focused individual, with a passion for delivering exceptional service, we want to hear from you. As a Customer Service Specialist at blithequark, you'll have the opportunity to make a real difference in people's lives, providing support and guidance to those who need it most. With a competitive salary, comprehensive benefits package, and opportunities for career growth and development, this is an opportunity not to be missed. Apply now to join our team and take the first step towards an exciting and rewarding career in customer service. Don't miss out on this exciting opportunity to join our team. Apply now and take the first step towards a rewarding and challenging career in customer service. Contact us at [email protected] or call us on 0800 100 180 to learn more about this opportunity and how to apply.