Experienced Full Time Remote Customer Service Representative for Blithequark - Delivering Exceptional Support and Building Meaningful Connections with Members and Providers

Welcome to Blithequark: Where Compassion Meets Innovation At blithequark, we are driven by a singular purpose: to bring heart to every moment of health. This guiding principle inspires our commitment to delivering human-centric health care that is personalized, convenient, and affordable. As a leader in the health care industry, we recognize the importance of empathy, kindness, and understanding in every interaction. Our Heart At Work Behaviors empower each team member to play a vital role in transforming our culture and driving innovation. If you are passionate about making a difference in the lives of others, we invite you to join our team as a Customer Service Representative. Job Overview In this critical role, you will provide exceptional telephone support to blithequark members and providers, addressing a wide range of inquiries and concerns. As a Member Service Representative, you will be the face of our organization, embodying our values and mission in every interaction. Your primary responsibilities will include answering inbound calls, responding to questions about benefits, eligibility, services, and prior authorization requirements, and providing personalized support to ensure an outstanding experience for our callers. Key Responsibilities: Answering incoming member and provider calls and responding to inquiries regarding benefits, eligibility, services, prior authorization requirements, extra benefits, and programs Providing accurate and timely information to address member and provider concerns Utilizing high-speed internet connectivity with secure service via ethernet cable (note: Wi-Fi is not permitted) Participating in comprehensive training programs to develop expertise in blithequark's services and policies Meeting performance standards, attendance requirements, and call quality goals to ensure exceptional service delivery Requirements and Qualifications To succeed in this role, you must possess excellent communication skills, both written and verbal, and be able to work effectively in a remote environment. You should be self-sufficient, able to manage your time efficiently, and maintain a high level of productivity in a home-based setting. Essential Qualifications: Must live within 50 miles of Princeton, NJ, and be able to commute to the office when necessary (in cases of prolonged technical issues) High school diploma or equivalent GED Ability to communicate effectively with members and providers, both orally and in written form Capacity to meet performance standards, attendance requirements, and call quality goals Preferred Qualifications: Experience working remotely in a call center setting Familiarity with Medicaid and Medicare Previous experience in customer service or a related field What We Offer At blithequark, we are committed to supporting the well-being and growth of our team members. As a Customer Service Representative, you can expect: Competitive Compensation and Benefits: A competitive hourly salary range of $17.00 - $34.15 A comprehensive benefits package, including medical, dental, and vision coverage Eligibility to enroll in our 401(k) retirement savings plan and Employee Stock Purchase Plan Access to numerous well-being programs, education assistance, and free development courses A CVS store discount and discount programs with participating partners Career Growth and Development: We believe in investing in the growth and development of our team members. As a Customer Service Representative, you will have access to comprehensive training programs, mentorship, and opportunities for advancement within the organization. Our Culture and Work Environment At blithequark, we pride ourselves on fostering a culture of compassion, empathy, and inclusivity. Our team members are passionate about delivering exceptional service and making a positive impact in the lives of our members and providers. As a remote worker, you will be part of a dynamic and supportive community that values flexibility, work-life balance, and open communication. How to Apply If you are a motivated and compassionate individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to be considered for this role. We look forward to welcoming you to our team! Ready to Start Your Journey with Blithequark? This is a unique opportunity to join a team that is dedicated to making a difference in the lives of others. If you are reliable, willing to learn, and passionate about customer service, we want to hear from you. Apply now and take the first step towards a rewarding and challenging career with blithequark!