**Experienced Full-Time Remote Customer Retention Specialist – Driving Customer Satisfaction and Loyalty at blithequark**

Are you a customer-centric professional with a passion for delivering exceptional service and driving business growth? Do you thrive in a fast-paced, dynamic environment where no two interactions are ever the same? If so, we invite you to join blithequark as a Full-Time Remote Customer Retention Specialist, working from the comfort of your own home. As a key member of our team, you will play a vital role in ensuring customer satisfaction, loyalty, and retention, while driving sales and revenue growth for our company. **About blithequark** blithequark is a leading provider of innovative solutions and services, dedicated to delivering exceptional customer experiences and driving business success. Our team is passionate about empowering our customers to achieve their goals, and we're committed to creating a positive, inclusive, and supportive work environment that fosters growth, learning, and collaboration. **Job Summary** As a Remote Customer Retention Specialist, you will serve as the primary point of contact for all customer inquiries and issues, providing empathetic and solutions-focused support to our valued customers. You will work closely with our Customer Retention Manager(s) to ensure seamless communication, efficient issue resolution, and exceptional customer satisfaction. Your primary responsibilities will include: **Key Responsibilities:** * Handle incoming calls, emails, and chats from customers, responding to inquiries, resolving issues, and providing solutions that meet their needs and exceed their expectations. * Utilize salesmanship to maximize sales opportunities, presenting our products and services in a positive light and highlighting their benefits and value. * Suggest products and services that meet customer needs, while probing for additional information to provide tailored solutions. * Provide lighting and home décor solutions that are beneficial to the company and attractive to the customer, while preventing returns and ensuring customer retention. * Demonstrate self-confidence and a desire to go the extra mile to take care of customers from A-Z, creating a positive customer experience every time. * Partner with Management on escalated customer and product issues, identifying trends and consistently communicating them to management in measurable terms. * Provide proactive, consistent follow-up to all customer inquiries, responding to emails and chats in a timely and professional manner. * Document a complete summary of customer inquiries, actions taken, and expectations set forth on the respective order. * Maintain standards set forth by the company QA program, providing the highest quality of service while demonstrating improvements when necessary. **Essential Qualifications:** * Minimum of 1 year of customer service experience or retail background, with call center experience preferred. * Excellent verbal and written communication skills in English, with the ability to articulate details to customers in a professional and calm manner. * Computer literate, with the ability to navigate through programs and windows. * Excellent typing and data entry skills, with the ability to multi-task and talk on the phone while typing notes. * Effective problem solver, with a strong ability to think critically and creatively. * Availability to work Saturdays, with regular job attendance required in accordance with a regular schedule established for the position by the supervisor. **Preferred Qualifications:** * Experience working in a fast-paced, dynamic environment with multiple priorities and deadlines. * Strong knowledge of customer service principles, practices, and techniques. * Ability to work independently, with minimal supervision, while also being a team player and collaborator. * Strong analytical and problem-solving skills, with the ability to identify trends and opportunities for improvement. **What We Offer:** * Competitive salary and benefits package. * Opportunity to work from home, with a flexible schedule and autonomy to manage your work. * Comprehensive training program, including onboarding, product knowledge, and sales skills development. * Ongoing support and coaching from experienced Customer Retention Manager(s). * Collaborative and dynamic work environment, with opportunities for growth and development. * Recognition and rewards for outstanding performance and contributions to the team. **How to Apply:** If you're a motivated and customer-focused professional looking for a new challenge, we invite you to apply for this exciting opportunity to join blithequark as a Full-Time Remote Customer Retention Specialist. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! **Equal Employment Opportunity:** blithequark is an Equal Employment Opportunity Employer, committed to diversity, equity, and inclusion. We welcome applications from qualified candidates who are eligible to work in the United States, without regard to their race, color, religion, sex, national origin, age, disability, or any other protected characteristic. We are not able to sponsor visas for this role.