**Experienced Full Stack Software Development Engineer – Customer Engagement Technology**

Are you a talented software development engineer with a passion for creating innovative solutions that drive customer satisfaction? Do you thrive in a fast-paced, dynamic environment where collaboration and creativity are key? If so, we invite you to join blithequark's Customer Engagement Technologies (CET) team as a Software Development Engineer, where you'll play a critical role in shaping the next generation of contact routing for Amazon Customer Service. **About blithequark** blithequark is a global leader in customer service, renowned for its commitment to innovation and customer obsession. Our Customer Engagement Technologies (CET) department is at the forefront of this mission, harnessing the power of technology to deliver exceptional customer experiences. As a Software Development Engineer on our team, you'll be part of a global product and technology team that's driving the future of customer service. **Job Summary** We're seeking an experienced Software Development Engineer to join our CET team, where you'll work on a multi-year, large-scale enterprise software program. As a key member of our team, you'll collaborate with senior software engineers to enhance technology and design, develop innovative services, and lead the global expansion of services. Your expertise will be instrumental in delivering unparalleled customer service experiences through next-generation engineering systems, machine learning systems, and Generative AI (GenAI). **Key Responsibilities** - Collaborate with senior software engineers to enhance technology and design while developing innovative services. - Develop services that enable vertical business units to launch customer service landing pages, chat features, voice capabilities, and help product features. - Lead the global expansion of services, including the implementation instrumentation for metric monitoring and ensuring high-quality outcomes. - Deliver unparalleled customer service experiences by leveraging next-generation engineering systems, machine learning systems, and Generative AI (GenAI). - Leverage GenAI for enhanced issue understanding, automated resolutions, and guided workflows. - Work closely with business partners and leadership to shape product vision and design robust systems. - Apply development methodologies such as SCRUM, test-driven development, and continuous deployment. - Deliver projects within realistic timelines and resource constraints. **A Day in the Life** As a Software Development Engineer on our CET team, you'll work closely with senior leaders across cross-functional stakeholder teams within blithequark to drive collaboration, influence the prioritization of projects, and ensure alignment with shared business objectives. You'll be part of a dynamic team that's passionate about delivering exceptional customer experiences, and you'll have the opportunity to shape the future of customer service through your work. **Benefits Summary** blithequark offers a comprehensive range of benefits that support you and your eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include: - Medical, Dental, and Vision Coverage - Maternity and Parental Leave Options - Paid Time Off (PTO) - 401(k) Plan **About the Team** The mission of the CET team within Customer Service is to create Earth's best customer service solutions by empowering our customers to utilize automation to resolve their issues quickly and efficiently. You'll be a key component of our leadership team and will influence our science and engineering teams to deliver Worldwide Self-Service Automation (SSA) products based on GenAI. **Essential Qualifications** - Experience programming with at least one software programming language - 3+ years of non-internship professional software development experience - 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience **Preferred Qualifications** - Bachelor's degree or equivalent - 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience **Skills and Competencies** - Strong programming skills in at least one software programming language - Experience with design patterns, reliability, and scaling of new and existing systems - Excellent collaboration and communication skills - Ability to work in a fast-paced, dynamic environment - Strong problem-solving and analytical skills - Experience with development methodologies such as SCRUM, test-driven development, and continuous deployment **Career Growth Opportunities and Learning Benefits** As a Software Development Engineer on our CET team, you'll have the opportunity to grow your career and develop your skills in a dynamic and supportive environment. We offer a range of learning benefits, including: - Opportunities for professional development and growth - Access to cutting-edge technologies and tools - Collaborative and supportive team environment - Recognition and rewards for outstanding performance **Work Environment and Company Culture** blithequark is committed to creating a diverse and inclusive workplace where everyone feels valued and empowered to succeed. Our company culture is built on a foundation of innovation, customer obsession, and teamwork. We're passionate about delivering exceptional customer experiences, and we're looking for talented individuals who share our vision. **Compensation, Perks, and Benefits** blithequark offers a competitive compensation package, including a comprehensive range of benefits that support you and your eligible family members. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include: - Medical, Dental, and Vision Coverage - Maternity and Parental Leave Options - Paid Time Off (PTO) - 401(k) Plan **Conclusion** If you're a talented software development engineer with a passion for creating innovative solutions that drive customer satisfaction, we invite you to join blithequark's Customer Engagement Technologies (CET) team as a Software Development Engineer. You'll be part of a dynamic team that's shaping the future of customer service, and you'll have the opportunity to grow your career and develop your skills in a supportive and collaborative environment. Apply now to join our team and be part of something amazing!