**Experienced Full Stack Customer Support Consultant – Multilingual Customer Experience Expert**

Are you a multilingual customer experience expert looking for a challenging and rewarding role that combines your passion for technology and customer support? Do you have a strong background in customer service and a proven track record of delivering exceptional results? If so, we invite you to join our team at blithequark as a Customer Support Consultant. **About blithequark** blithequark is a leading provider of Support-as-a-Service, offering secure technical, customer support, and CX services to tech companies around the globe. With over a decade of experience, we have established ourselves as an industry leader in premium outsourced customer support, with a presence in 8 hubs worldwide. Our mission is to provide our clients with exceptional customer experiences, while also fostering a positive and inclusive work environment for our team members. **Why Join blithequark?** At blithequark, we believe in treating our team members like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience. We welcome people from diverse backgrounds and experiences, and we're committed to creating a workplace that is inclusive, supportive, and empowering. As a Customer Support Consultant, you'll have the opportunity to work with a talented team of professionals, learn new skills, and achieve challenging goals in a multicultural and multilingual environment. **What You'll Do** As a Customer Support Consultant at blithequark, you'll be responsible for providing exceptional customer support via calls, chats, and emails, building positive and long-lasting relationships with customers, meeting team KPIs, and staying up-to-date with cutting-edge technology. You'll also be responsible for securely working with customers' sensitive information, applying the latest customer happiness practices, and maintaining a working knowledge of our clients' products and services. **Key Responsibilities:** * Provide exceptional customer support via calls, chats, and emails * Build positive and long-lasting relationships with customers * Meet team KPIs * Stay up-to-date with cutting-edge technology * Securely work with customers' sensitive information * Apply the latest customer happiness practices * Maintain working knowledge of our clients' products and services **What You Need to Succeed** To succeed in this role, you'll need to have: * Fluent English and French (C1 written and spoken for both languages is a must) * Experience in customer service * Analytical and research skills * Positive and responsible attitude * Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps-download and 40 Mbps-upload) **Nice to Have:** * Experience with CRM systems **Benefits and Perks** As a Customer Support Consultant at blithequark, you'll enjoy a range of benefits and perks, including: * Flexible schedule * Opportunity to work fully remotely * Inclusive international environment * Compensation in USD * Good bonuses for referring friends * Paid intensive training and probation * Work-life balance * Responsive management interested in your growth and long-lasting cooperation * Greenhouse conditions for self-development **Who We Are Looking For** We're looking for a highly motivated and customer-focused individual who is passionate about delivering exceptional results. If you're a team player with a positive attitude, excellent communication skills, and a proven track record of success in customer service, we want to hear from you. **How to Apply** If you're ready to take your career to the next level and join a dynamic team of professionals, please submit your CV in English, highlighting your outstanding skills and experience. We can't wait to hear from you! **Disclaimer** blithequark is an equal opportunities employer and welcomes applications from diverse backgrounds and experiences. We are committed to creating a workplace that is inclusive, supportive, and empowering for all our team members.