**Experienced Full Stack Customer Support Consultant – Crypto and Multilingual Expert**

Are you a passionate and tech-savvy individual looking to join a dynamic and multicultural team? Do you have a knack for delivering exceptional customer support and a strong background in customer-facing roles? Look no further! blithequark is seeking an experienced Full Stack Customer Support Consultant to join our team of experts in the crypto industry. As a Customer Support Consultant at blithequark, you will have the opportunity to work with a diverse range of clients from around the globe, providing top-notch support via chats and emails. You will be the face of our company, building long-lasting relationships with customers and ensuring their satisfaction with our products and services. If you're a people person with a passion for technology and a knack for problem-solving, we want to hear from you! **What You Will Do:** As a Customer Support Consultant at blithequark, your responsibilities will include: * Providing exceptional customer support via chats and emails, ensuring timely and effective resolution of customer inquiries and issues * Building positive and long-lasting relationships with customers, understanding their needs and preferences, and tailoring our support to meet their expectations * Meeting team KPIs and performance metrics, consistently delivering high-quality support and exceeding customer satisfaction targets * Staying up-to-date with cutting-edge technology, including the latest trends and innovations in the crypto industry * Securingly working with customers' sensitive information, adhering to strict data protection and confidentiality protocols * Applying the latest and greatest customer happiness practices, incorporating feedback and insights to continuously improve our support services * Maintaining working knowledge of our client's products and services, staying informed about new features, updates, and releases * Communicating effectively with developers and other departments of various IT companies, ensuring seamless collaboration and knowledge sharing **What You Need to Succeed in This Role:** To excel as a Customer Support Consultant at blithequark, you will need: * Native Spanish and English upper intermediate (B2 level) language proficiency * At least 6 months of experience in a customer support role, with a proven track record of delivering exceptional customer service * Experience with live chats and emails, with a strong understanding of customer support software and tools * Personal or professional experience with crypto or stock exchange, with a solid grasp of industry trends and concepts * Analytical and research skills, with the ability to quickly identify and resolve complex customer issues * Positive and responsible attitude, with a strong commitment to customer satisfaction and loyalty * Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload) **Will Be a Great Plus:** While not required, experience with CRM systems, particularly Salesforce or Zendesk, would be a significant asset in this role. **Benefits and Perks:** As a Customer Support Consultant at blithequark, you can expect: * Flexible schedule, allowing you to work at your own pace and manage your time effectively * Opportunity to work fully remotely, with the flexibility to work from anywhere in the world * Inclusive international environment, with a diverse team of experts from around the globe * Compensation in USD, with competitive salary and benefits packages * Good bonuses for referring friends, with opportunities to earn extra income through referrals * Paid intensive training and probation, ensuring you have the skills and knowledge needed to succeed in this role * Work-life balance, with a focus on maintaining a healthy and sustainable work environment * Responsive management interested in your growth and long-lasting cooperation, with opportunities for career advancement and professional development * Greenhouse conditions for self-development, with access to training, mentorship, and resources to help you grow and succeed **Who We Are:** blithequark is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe. We work with clients from over 30 countries and speak over 60 languages. Since 2010, we've become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world. We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience. We welcome people with various backgrounds and experiences, and we're excited to have you join our team! **How to Apply:** If you're a motivated and customer-focused individual with a passion for technology and a knack for problem-solving, we want to hear from you! Please send your CV in English, highlighting your outstanding skills and experience. Visit our website at www.blithequark.com to learn more about our company and our team. **Disclaimer:** We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits. Originally posted on Himalayas.