**Experienced Full Stack Customer Success Manager – Restaurant Operations and B2B SaaS**

At blithequark, we're revolutionizing the way restaurants and foodservice operators manage their operations. Our cutting-edge platform, used by over 150,000 locations across 100+ countries, helps our customers deliver a consistent guest experience while managing food and labor costs. As a Customer Success Manager, you'll play a critical role in driving successful adoption and retention of our products within your portfolio of customers. If you're passionate about delivering exceptional customer experiences, have a knack for explaining complex concepts, and thrive in a fast-paced environment, we want to hear from you. **About blithequark** blithequark is a group of cooperative, fun, and caring contributors who like to laugh and provide each other with the support, tools, and know-how to succeed with our customers and our team. We're a mission-driven organization that values diversity, inclusivity, and employee well-being. Our team members come from diverse backgrounds, and we're proud to have a strong company culture that fosters growth, collaboration, and creativity. **What you'll do as a Customer Success Manager** As a Customer Success Manager at blithequark, you'll be responsible for driving successful adoption and retention of our products within your portfolio of customers. Your key responsibilities will include: * **Drive successful adoption and retention**: Work closely with customers to ensure they're getting the most out of our products, identifying opportunities for growth and expansion, and developing strategies to retain their business. * **Become an expert on the value of blithequark platforms**: Develop a deep understanding of our products and their value proposition, enabling you to provide credible guidance on how best to apply the tool to our customers' specific operational processes and business challenges. * **Consultative approach**: Use a consultative approach to help customers optimize product value by teaching them how to leverage new or unused features, identifying opportunities for process improvements, and developing customized solutions to meet their unique needs. * **Manage the ongoing customer relationship**: Foster strong relationships with customers, encouraging growth, expansion, and loyalty through regular communication, proactive issue resolution, and timely issue escalation. * **Identify new opportunities**: Continuously identify new opportunities to expand blithequark to support additional work processes or departments within the customer's business, driving revenue growth and increasing customer satisfaction. * **Track and close renewal business**: Monitor customer renewals, ensuring timely and successful contract renewals, and identifying opportunities to upsell or cross-sell our products and services. * **Advocate for customers internally**: Collaborate with our Product team to translate customer feedback into product requirements, ensuring our products meet the evolving needs of our customers. * **Prime the pump for customer case studies, quotes, and testimonials**: Identify customer advocates and develop compelling stories to share with our Marketing team, highlighting the value and impact of our products. **What we're looking for** We're seeking an exceptional Customer Success Manager who is passionate about delivering exceptional customer experiences, has a knack for explaining complex concepts, and thrives in a fast-paced environment. The ideal candidate will possess: * **Excellent communication and presentation skills**: Ability to articulate complex concepts in a clear, concise, and engaging manner, both verbally and in writing. * **Organizational and process-oriented**: Strong organizational skills, with the ability to prioritize tasks, manage multiple projects, and meet deadlines. * **Project management skills**: Proven ability to create urgency without being annoying, drive for completion, and balance speed, accuracy, and quality in the work delivered. * **Polished, professional, and articulate communication style**: Ability to communicate effectively with customers, colleagues, and stakeholders at all levels. * **Listening and questioning skills**: Strong listening skills, with the ability to ask the right questions and gather information to inform decisions. * **Empathy and honesty**: Ability to see the world through the customer's eyes, with a strong sense of empathy and honesty in all interactions. * **Teaching and coaching skills**: Enjoy teaching others, whether it's a customer or a colleague, and have a passion for sharing knowledge and expertise. * **Creativity and resourcefulness**: Ability to adapt to rapidly changing priorities in a fast-paced environment, with a willingness to think creatively and make judgment calls in ambiguous or novel situations. * **Successful track record in Customer Success or Account Management**: Proven experience in a Customer Success or Account Management role, with a strong track record of driving customer adoption, retention, and growth. * **Bachelor's Degree**: A Bachelor's Degree in a relevant field, such as Business, Marketing, or Communications. **Nice to haves** While not required, the following experiences would be beneficial: * **Experience managing restaurant operations**: Familiarity with restaurant operations, including menu planning, inventory management, and staff scheduling. * **Experience with Salesforce, Catalyst, Google Apps**: Proficiency in using Salesforce, Catalyst, or Google Apps to manage customer relationships, track sales performance, and analyze customer data. * **Experience working with a distributed team**: Experience working with a distributed team, with a strong ability to communicate effectively and manage remote relationships. * **Experience supporting restaurant, convenience store, or grocery industry verticals**: Familiarity with the restaurant, convenience store, or grocery industry, with a strong understanding of the unique challenges and opportunities in these sectors. **What you'll get** As a Customer Success Manager at blithequark, you'll enjoy a range of benefits, including: * **Great mission-driven team members from diverse backgrounds**: Collaborate with a talented team of individuals from diverse backgrounds, all united by a shared passion for delivering exceptional customer experiences. * **Competitive pay**: Receive a competitive salary, reflecting your skills, experience, and contributions to the team. * **Flexible PTO**: Enjoy flexible paid time off, allowing you to recharge and pursue your interests. * **Paid company holidays**: Celebrate company holidays and special events with your colleagues. * **Yearly team off-sites**: Participate in annual team off-sites, fostering collaboration, creativity, and camaraderie. * **International travel opportunities**: Travel internationally with your team, exploring new destinations and experiences. * **Medical, dental, and vision benefits**: Enjoy comprehensive medical, dental, and vision benefits, with Flexible Spending Accounts (FSAs), Health Savings Accounts (HSAs), and Health Reimbursement Arrangements (HRAs) available. * **Basic and Voluntary Life Insurance**: Receive basic and voluntary life insurance, providing peace of mind and financial security for you and your loved ones. * **401(k) employer match**: Contribute to a 401(k) plan, with an employer match to help you build a secure financial future. * **Wellness benefits**: Enjoy wellness benefits, including access to Headspace and Headspace+, promoting mental and physical well-being. * **Commuter benefits**: Receive commuter benefits, helping you save money on transportation costs. * **Work in an open environment on solutions that are reshaping the way businesses operate**: Collaborate with a talented team to develop innovative solutions that are transforming the way businesses operate. * **Fun team events**: Participate in fun team events, fostering camaraderie and team spirit. * **Ability to have a big impact**: Contribute to the success of our customers and the growth of our business, making a meaningful impact on the food industry. * **10 weeks of paid parental leave**: Enjoy 10 weeks of paid parental leave, supporting you and your family during this special time. * **Fitness reimbursement**: Receive fitness reimbursement, helping you maintain a healthy lifestyle. * **Learning and development funds**: Access learning and development funds, supporting your professional growth and career advancement. **Equal Employment Opportunity Statement** At blithequark, we're committed to creating an inclusive and diverse workplace where every team member is respected and valued. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other characteristic. We believe that our diverse employee population enriches our work environment and contributes to our success. **Join us** If you're passionate about delivering exceptional customer experiences, have a knack for explaining complex concepts, and thrive in a fast-paced environment, we want to hear from you. Apply now to become a part of our talented team and help us revolutionize the way restaurants and foodservice operators manage their operations.