**Experienced Full Stack Customer Success Manager – Bilingual Italian (EMEA) – Cybersecurity Solutions**

Are you a driven, bilingual (Italian) Customer Success Manager looking for a new challenge in the fast-paced world of cybersecurity? Do you thrive in a supportive yet independent work environment, where you can grow as our organisation grows? Look no further! blithequark is seeking an exceptional Customer Success Manager to join our high-performing team within our B2B sales division. As a key member of our team, you will be responsible for growing revenue through existing customer accounts, providing exceptional customer service, and driving customer advocacy. **About blithequark** blithequark is a leading provider of cybersecurity solutions, trusted by millions of people and thousands of organisations globally. Our intuitive solutions are built with end-to-end encryption to protect every user, on every device, in every location. Our zero-trust privileged access management platform deploys in minutes and seamlessly integrates with any tech stack to prevent breaches, reduce help desk costs, and ensure compliance. With a presence in over 120 countries and published in 21 languages, we are one of the fastest-growing cybersecurity companies in the industry. **About the Job** As a Customer Success Manager at blithequark, you will join an elite group of proven performers and highly successful Customer Success professionals. Our team is full of seasoned technologists, with experience selling into SME and Enterprise level accounts. They have a passion for helping companies get the most out of their technology investments and are skilled at identifying new business opportunities and expansion opportunities within named accounts. As a Customer Success Manager, you will work with an established client base and be responsible for growing revenue through these accounts using our industry-leading solutions. **Responsibilities** As a Customer Success Manager, you will be responsible for: * Thriving in a supportive but independent workplace with the opportunity to grow as our organisation grows * Meeting or exceeding sales targets within SMB Cohort * Communicating with Italian-speaking customers, both written and verbal * Providing strong interactions with customers at the Senior Management level, with support on forming relationships with C-level contacts * Working with clients to negotiate contract renewals, cross-sells, and upsells * Working with clients to establish business and technical goals, potential via technical and Quarterly Business Reviews * Maintaining a structured cadence with named customer accounts, build relationships, present Keeper solutions, troubleshoot challenges, manage issues with the broader Keeper team, and close deals * Advising customers on best practices for securing and protecting their business against password-related breaches * Proactively managing the success of a portfolio of assigned Keeper Security customers to deliver consistent value across the entire lifecycle * Consistently demonstrating knowledge of Customer Success best practices, staying up-to-date on trends in the industry, and operating as a Customer Success and Cyber Security advisor to your customers * Understanding and navigating account procurement practices to negotiate licensing contracts * Resolving customer issues, alone and through collaboration with other Keeper Security teams; approach all situations with curiosity and creativity * Building strong customer relationships by maintaining high levels of engagement, adoption, and communication; conduct quarterly business reviews to ensure our clients are up to speed on their areas of vulnerability, new product features, etc. * Becoming a Keeper Security product expert for your customers; occasionally assist on Sales or Marketing calls/webinars as a CSM Keeper expert * Driving customer advocacy in the form of references, referrals, and case studies * Performing data-driven reviews and analysis on customer portfolio to prioritise opportunity and risk; reliably renew and expand customer contracts, meet and exceed personal and team quotas * Participating in the evolution of Keeper Security's own Customer Success programs and processes; insist on excellence in our own Customer Success initiatives * Acting as a subject matter expert on all Keeper products, staying knowledgeable and up-to-date on changes, updates, and new products * Contributing towards the development of a strong team environment by upholding high work standards * Jumping at opportunities to go the extra mile to ensure our customers are supported and successful! **Requirements** To be successful in this role, you will need: * 1+ years of experience in Account Management or SaaS Customer Success roles/Sales roles * Must be fluent, both verbal and written, in Italian and English * Strong technical knowledge as it pertains to software integrations (SSO, Directory, etc.), implementation, onboarding, and support * Motivated by solving problems for customers; demonstrated ability to anticipate challenges before they arise * Experience working with and selling to Enterprise organisations, C-level Executives, IT, and Cyber Security Executives * Unrivaled sense of autonomy, ownership, and dedication to helping customers realise their intended value * Energetic and self-motivated; a team player who is also a proactive and creative problem solver * Aptitude for learning software; strong with business applications * Ability to manage multiple priorities while maintaining strict attention to details. Strong communication and interpersonal skills, both written and verbal; consistent diplomacy, tact, and poise when working through customer issues and escalations * Working knowledge of Salesforce.com * Undergraduate degree preferred (BA/BS) * Experience working in IAM industry is a plus **Benefits** As a valued member of our team, you will enjoy: * Onsite lunches * Private healthcare (no wait period) * Pension contribution (no wait period) * Sick Pay * Bike-to-Work Scheme (if local) **Work Environment and Company Culture** At blithequark, we pride ourselves on creating a supportive and inclusive work environment that fosters growth and development. Our team is passionate about helping companies get the most out of their technology investments and is skilled at identifying new business opportunities and expansion opportunities within named accounts. We are committed to creating an equal opportunity employer and celebrate diversity in all its forms. **Career Growth Opportunities and Learning Benefits** As a Customer Success Manager at blithequark, you will have the opportunity to grow and develop your skills in a fast-paced and dynamic industry. You will have access to training and development programs, as well as the opportunity to work with a talented team of professionals who are passionate about cybersecurity. We are committed to helping our employees achieve their career goals and provide a supportive and inclusive work environment that fosters growth and development. **How to Apply** If you are a driven, bilingual (Italian) Customer Success Manager looking for a new challenge in the fast-paced world of cybersecurity, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications for the role. We look forward to hearing from you! **Equal Opportunity Employer** blithequark is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment that fosters growth and development.