**Experienced Full Stack Customer Success Manager – Americas**

Are you a customer-centric professional with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments where no two days are ever the same? If so, we invite you to join blithequark's dynamic Customer Success team as a High Touch Customer Success Manager in the Americas. At blithequark, we're dedicated to shaping and scaling an exceptional high-touch customer experience across the mid-market and enterprise segments. Our team is passionate about empowering customers to achieve their goals through our innovative solutions. As a High Touch Customer Success Manager, you'll play a critical role in onboarding, training, and supporting the adoption of blithequark's products, driving improved product adoption and increased customer health. **About blithequark** blithequark is a cutting-edge company that's revolutionizing the way businesses operate. Our mission is to provide powerful and flexible solutions that enable users to adjust to their needs. With a strong focus on innovation and customer satisfaction, we're committed to delivering exceptional experiences that exceed our customers' expectations. **Role Requirements** As a High Touch Customer Success Manager, you'll be responsible for: * Onboarding and training customers on blithequark's products, ensuring seamless adoption and implementation * Developing and executing customized plans to drive customer success, including regular check-ins, product demos, and training sessions * Collaborating with cross-functional stakeholders across Sales, Marketing, Product, and Operations to ensure alignment and effective communication * Identifying and addressing customer pain points, providing tailored solutions to drive adoption and engagement * Analyzing customer data to inform product development and improve overall customer experience * Developing and maintaining strong relationships with customers, ensuring their needs are met and exceeded **Essential Qualifications** * 2+ years of experience in customer success, preferably in a B2B SaaS environment * Proven track record of managing varying sizes of customers and books of business in the mid-market segment * Experience working closely with cross-functional stakeholders, including Sales, Marketing, Product, and Operations * Strong product and industry expertise, with a passion for becoming a subject matter expert * Excellent communication and interpersonal skills, with the ability to explain complex concepts in simple terms * Strong analytical and problem-solving skills, with the ability to analyze customer data and inform product development **Preferred Qualifications** * Experience working with customers in the Americas, with a strong understanding of the region's market trends and challenges * Familiarity with blithequark's products and services, with a passion for learning and staying up-to-date on industry developments * Experience in a fast-paced, dynamic environment, with the ability to adapt to changing priorities and deadlines * Strong project management skills, with the ability to prioritize effectively and manage multiple projects simultaneously * Experience in a customer-facing role, with a strong understanding of customer needs and pain points **Skills and Competencies** * Strong communication and interpersonal skills, with the ability to build strong relationships with customers and stakeholders * Excellent analytical and problem-solving skills, with the ability to analyze customer data and inform product development * Strong product and industry expertise, with a passion for becoming a subject matter expert * Ability to work in a fast-paced, dynamic environment, with the ability to adapt to changing priorities and deadlines * Strong project management skills, with the ability to prioritize effectively and manage multiple projects simultaneously **Career Growth Opportunities and Learning Benefits** At blithequark, we're committed to supporting our employees' career growth and development. As a High Touch Customer Success Manager, you'll have access to: * Regular training and development opportunities, including product training, industry conferences, and leadership development programs * Mentorship and coaching from experienced professionals, with a focus on career growth and development * Opportunities for advancement, with a clear career path and opportunities for promotion * A dynamic and supportive work environment, with a focus on collaboration and teamwork **Work Environment and Company Culture** blithequark is a dynamic and supportive work environment, with a focus on collaboration and teamwork. Our company culture is built on a foundation of innovation, customer satisfaction, and employee well-being. As a High Touch Customer Success Manager, you'll be part of a talented team that's passionate about delivering exceptional experiences. **Compensation, Perks, and Benefits** At blithequark, we offer a competitive compensation package, including: * A base salary, with opportunities for bonus and commission * A comprehensive benefits package, including medical, dental, and vision insurance * A generous PTO policy, with four weeks of paid vacation per year * A 401(k) matching program, with a focus on employee retirement savings * A dynamic and supportive work environment, with a focus on collaboration and teamwork **Interview Process** Our interview process is thorough, with a focus on ensuring each candidate is the right fit for blithequark. The process for this role includes: * An introductory call with blithequark's recruiting team * A hiring manager interview, with a focus on assessing your skills and experience * A presentation, with a focus on showcasing your product and industry expertise * A virtual onsite, with a focus on assessing your fit with our company culture and values **Why Join blithequark?** At blithequark, we're committed to delivering exceptional experiences that exceed our customers' expectations. As a High Touch Customer Success Manager, you'll be part of a talented team that's passionate about innovation, customer satisfaction, and employee well-being. Join us today and be a part of something amazing!