**Experienced Full Stack Customer Service Representative – Remote Customer Support & Utility Billing**

Are you passionate about delivering exceptional customer experiences and navigating complex situations with ease? Do you thrive in a fast-paced environment where no two days are the same? If so, we invite you to join our dynamic team at blithequark as a Remote Customer Service Representative. As a key member of our customer support team, you will play a vital role in ensuring our customers receive top-notch service, resolving issues efficiently, and providing a positive experience that exceeds their expectations. **About blithequark** At blithequark, we're committed to providing innovative energy solutions to our customers, and we're looking for talented individuals like you to join our team. With a rich history of growth and success, we've established ourselves as a leader in the industry, and we're excited to welcome new team members who share our passion for delivering exceptional customer experiences. **Job Summary** As a Remote Customer Service Representative, you will be responsible for handling a wide range of customer inquiries, from billing and payment issues to service orders and emergency calls. You will work closely with our team to resolve complex problems, provide accurate information, and ensure that our customers receive the support they need. This is a full-time position that requires a strong work ethic, excellent communication skills, and the ability to work independently in a remote setting. **Key Responsibilities** * Respond to customer inquiries via phone, email, or chat, providing accurate and timely information to resolve issues efficiently * Process billing calls, investigating meter reads and other requests related to billing accuracy or payment * Handle emergency calls, providing critical support to customers in need * Process customer move-ins, adds, and transfers, ensuring seamless transitions and accurate account information * Process refunds, compensation requests, and changes to accounts, maintaining accurate records and resolving issues promptly * Route escalated customer issues for resolution, collaborating with internal teams to find solutions * Make referrals and process requests regarding special programs, such as Energy Assistance, CRISIS, Dollar Energy, or other programs as necessary * Process order inquiry calls, initiate service orders, and provide service order status updates, ensuring accurate and timely communication * Assist customers with credit/payment arrangements, providing guidance and support to resolve financial issues * Direct customers to the appropriate self-service channels as necessary, promoting independence and empowerment * Meet individual deadlines, metrics, and team goals, working collaboratively to achieve common objectives * Multi-task while effectively focusing on priority issues, maintaining a high level of productivity and efficiency **Essential Qualifications** * High school diploma or equivalent required * One (1) year of customer service experience, preferably in a call center or utility industry setting * Computer skills, including navigating multiple tabs, windows, and systems * Ability to type a minimum of 25 WPM (Word Per Minute) * Solid written and verbal communication skills, with the ability to articulate complex information clearly and concisely * Must be 18 years of age or older **Preferred Qualifications** * 2-3 years of call center experience, with a focus on customer service and problem-solving * 2-5 years of previous customer service work from home experience, with a strong understanding of remote work environments * Utility experience, with a knowledge of industry-specific terminology and processes * Advanced computer skills, including navigating multiple tabs, windows, and systems * Ability to type 60-65 WPM **Work Environment & Culture** As a Remote Customer Service Representative, you will work from the comfort of your own home, with the flexibility to create a productive and efficient workspace. You will be required to maintain high-speed wired internet access (75mpbs download and 15mpbs upload) that is hardwired, with no Wi-Fi or satellite internet. You will also need to have a smart phone to download a VPN app on your personal device. Our team is committed to creating a positive and inclusive work environment, where diversity and respect are valued and celebrated. **Compensation & Benefits** We offer a competitive salary for this position, with opportunities for growth and advancement within the company. As a Remote Customer Service Representative, you will be eligible for a range of benefits, including: * Competitive salary * Comprehensive training program, with ongoing support and development opportunities * Flexible work schedule, with the ability to work from home * Opportunities for career growth and advancement within the company * Comprehensive benefits package, including medical, dental, and vision insurance * 401(k) retirement plan, with company match * Paid time off, including vacation and sick leave **Inclusion & Diversity** At blithequark, we're committed to creating a workplace that values diversity and inclusion. We believe that our differences are what make us stronger, and we're dedicated to fostering an environment where everyone feels welcome and valued. As a Remote Customer Service Representative, you will play a vital role in promoting inclusion and diversity within our team, by respecting others' perspectives and convictions, engaging others' opinions, and creating a safe environment where people, ideas, and opinions are valued. **Equal Employment Opportunity** blithequark is an equal employment opportunity employer, committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin or ancestry, veteran status, disability, gender, age, marital status, sexual orientation, gender identity, genetic information, or any protected group status as defined by law. **Safety Statement** At blithequark, we're committed to promoting a safe work environment, where our employees feel valued and protected. As a Remote Customer Service Representative, you will be expected to actively participate in all aspects of our employee safety program, reporting any unsafe conditions and taking actions to prevent personal injuries. You will also be expected to support our interdependent safety culture, ensuring the safety of your co-workers and promoting productivity through good work habits. **How to Apply** If you're a motivated individual with a passion for delivering exceptional customer experiences, we encourage you to apply now! Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to reviewing your application and welcoming you to our team!