**Experienced Full Stack Customer Service Representative – Overnight Loan Approvals and Customer Support**

Are you a customer-focused professional with a passion for delivering exceptional service in a fast-paced environment? Do you thrive in a dynamic setting where no two interactions are the same? If so, we invite you to join blithequark's team of dedicated Customer Service Representatives as we continue to revolutionize the way we serve our customers. At blithequark, we're committed to providing personalized support to our customers, helping them navigate the complexities of consumer loans and financial services. As a key member of our team, you'll play a vital role in ensuring that our customers receive the highest level of service, while also upholding the integrity and credibility of our organization. **About blithequark** blithequark is a leading provider of innovative financial solutions, dedicated to empowering individuals and businesses to achieve their goals. Our team of experts is passionate about delivering exceptional service, and we're committed to creating a work environment that's inclusive, supportive, and stimulating. **Job Summary** We're seeking an experienced Customer Service Representative to join our overnight team, working from the comfort of your own home. As a Customer Service Representative, you'll be responsible for providing top-notch support to our customers, handling loan applications, and ensuring that our customers receive the best possible experience. **Responsibilities and Duties** As a Customer Service Representative, you'll be responsible for: * Making outbound and receiving inbound calls to assist customers with their loan applications and other financial services * Consistently and accurately documenting all information pertaining to accounts, using your exceptional attention to detail * Using basic business math to solve problems and provide accurate solutions to customers * Speaking clearly, concisely, and effectively, while listening to and understanding information and ideas as presented verbally * Maintaining a professional demeanor, showing sensitivity, tact, and professionalism when speaking to customers * Following written and/or verbal instructions, while working within the laws, rules, regulations, policies, and procedures * Processing card payments accurately, and performing the initial approval of potential borrowers by thoroughly examining their applications through multiple software systems * Reviewing applicants to evaluate their eligibility for loan, and following up with customers to clarify important points * Finalizing loan details and keeping customers informed of rules and obligations * Remaining up-to-date regarding lending and other financial services, and creating and renewing records as needed * Identifying customer needs, exploring all options available to customers, and providing personalized solutions * Ability to work in a fast-paced, team-oriented environment, and change quickly with the needs of the company * Ability to multi-task by speaking with customers and typing notes simultaneously * Meeting monthly individual goals as set by management **Required Skills** To succeed in this role, you'll need: * Excellent Customer Service skills, with a passion for delivering exceptional service * Exceptional verbal and written communication skills, with the ability to articulate complex information in a clear and concise manner * Ability to remain calm and courteous under pressure, and navigate tense situations with ease * Proficient use of technology, including computers, software applications, and phone systems * Ability to work in a remote environment, with minimal supervision **Preferred Education and/or Experience** While a minimum of a High school diploma/GED is required, we prefer candidates with: * Previous experience in customer service, preferably in a financial services or lending environment * Technical skills, including proficiency in MS: Word, Excel, PowerPoint, and Outlook * Familiarity with cloud-based storage and the Internet **Working Conditions / Physical Demands** As a remote Customer Service Representative, you'll be working from the comfort of your own home, with minimal physical demands. However, you'll need to be able to: * Sit for long periods of time, talking and listening constantly * Work a 3rd shift schedule, from 11:00 pm to 7:00 am * Participate in regular training sessions, which will be held during the day (8am-5pm, Monday-Friday) during the first week of employment **Career Growth Opportunities and Learning Benefits** At blithequark, we're committed to helping our employees grow and develop their skills. As a Customer Service Representative, you'll have access to: * Ongoing training and development opportunities, to help you stay up-to-date with the latest industry trends and technologies * Regular feedback and coaching, to help you improve your performance and achieve your goals * Opportunities for career advancement, within our company or through our partnerships with other organizations **Work Environment and Company Culture** At blithequark, we're passionate about creating a work environment that's inclusive, supportive, and stimulating. As a remote Customer Service Representative, you'll be part of a dynamic team that's dedicated to delivering exceptional service to our customers. We offer: * A flexible work schedule, with the ability to work from home * A comprehensive benefits package, including health insurance, paid time off, and retirement savings * Opportunities for professional development and career growth * A collaborative and supportive work environment, with regular team-building activities and social events **Compensation, Perks, and Benefits** As a Customer Service Representative at blithequark, you'll receive: * A competitive salary, with opportunities for bonuses and incentives * Comprehensive benefits, including health insurance, paid time off, and retirement savings * A comprehensive training program, to help you develop your skills and knowledge * Opportunities for career advancement, within our company or through our partnerships with other organizations **How to Apply** If you're a motivated and customer-focused individual, with a passion for delivering exceptional service, we invite you to apply for this exciting opportunity. Please submit your resume and a cover letter, outlining your experience and qualifications for this role. We can't wait to hear from you!