**Experienced Full Stack Customer Service Representative – Drug Testing Support and Operations**

Are you a customer service and data professional looking for a new challenge that combines your passion for helping others with your analytical skills? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? If so, we invite you to join blithequark's team as a part-time Drug Testing Customer Representative. In this role, you will play a critical part in supporting our clients over the phone and online, providing expert guidance and solutions to their complex drug testing needs. **About blithequark** At blithequark, we're not just a company – we're a driving force in hiring innovation. As a trusted leader in human capital management (HCM), we offer a seamless hiring-to-retention experience that helps businesses attract, hire, and retain top talent effectively. Our "Win As One" motto isn't just a saying – it's how we operate. We believe that a thriving employee experience translates directly to exceptional customer satisfaction, as customers will only love a company if the employees love it first. That's why we foster a culture rooted in performance, teamwork, integrity, and an experience-centric focus where our employees are empowered to be the heroes our clients need. **A Day in the Life of a Drug Testing Customer Representative** As a Drug Testing Customer Representative, you will be the go-to expert for our clients who struggle with the complicated nature of how drug testing works. You will strive to provide meaningful and accurate support around our many different drug screening products, starting by asking a series of questions to determine exactly what our clients are looking for. Then, you will find creative solutions to solve these issues, often collaborating with your team to tackle complex problems. Your responsibilities will include: * Providing expert guidance and support to clients over the phone and online * Determining the specific needs of our clients and finding creative solutions to meet those needs * Training and teaching clients to further their experience and knowledge * Scheduling drug testing events for applicants * Matching results when they come back from the laboratory * Relocating events to different areas based on the needs of our clients and applicants * Updating client accounts in our system * Reporting on department health and metrics * Refining our processes * Growing our drug screening product offering **Qualifications** To be successful in this role, you will need: * Customer service experience or experience in a related field * Phone skills and above-average computer skills * Excellent communication skills * Creative problem-solving skills * Organizational and attention-to-detail skills * Ability to effectively manage your time Don't worry if you don't have experience with our software or best practices – we will train the right person on the technical aspects of our system. **Your Next Step** If you're a customer service Rockstar with excellent communication skills, enjoy talking on the phone, and have creative problem-solving skills, we want to hear from you! Apply now to join our team as a part-time Drug Testing Customer Representative. **Compensation and Benefits** We offer a competitive wage of $16/hour and a typical part-time schedule of 27.5 hours/week (12-5 pm MST). We also offer great benefits and perks, such as: * 401(k) * Competitive Salary * Flexible Time Off * A down-to-earth casual environment * A positive team-oriented culture **Career Growth Opportunities and Learning Benefits** As a Drug Testing Customer Representative, you will have the opportunity to: * Gain experience in a fast-paced, dynamic environment * Develop your analytical and problem-solving skills * Learn about our software and best practices * Collaborate with a team of experts to tackle complex problems * Grow your skillset and advance your career **Work Environment and Company Culture** At blithequark, we foster a culture rooted in performance, teamwork, integrity, and an experience-centric focus. Our employees are empowered to be the heroes our clients need, and we invest in their growth and success. We believe that a thriving employee experience translates directly to exceptional customer satisfaction, and we strive to create a work environment that is inclusive, supportive, and fun. **Compensation Transparency** In adherence to relevant pay transparency legislation and regulations, we endeavor to offer clarity regarding our compensation methodology for this position. While specific pay ranges are presently under review to ensure alignment with competitive market standards, we will furnish this information upon finalization. Our commitment lies in fostering a fair, impartial, and transparent compensation framework throughout our workforce. All compensation determinations are aimed at justly acknowledging and rewarding the value, qualifications, and significant contributions that our employees bring to their roles and to the company's achievements. **How to Apply** If you're ready to join a dynamic team and take your career to the next level, apply now to become a part-time Drug Testing Customer Representative at blithequark. We can't wait to hear from you!