**Experienced Full Stack Customer Service Manager – Cloud Application Development and Support**

Are you a seasoned customer service professional with a passion for driving excellence in cloud-based applications? Do you thrive in fast-paced environments where no two days are the same? If so, we invite you to join blithequark, a leading innovator in cloud technology, as a Full Stack Customer Service Manager. **About blithequark** blithequark is a trailblazer in the cloud industry, renowned for its commitment to delivering exceptional customer experiences. As a member of our team, you'll be at the forefront of this groundbreaking innovation, helping a global roster of clients harness the power of our cloud services to run their strategic applications. Our AWS Client Care team offers worldwide support to external clients as they build critical applications on top of AWS services like Amazon S3 and Amazon EC2. We're not just a customer service team – we're a partner in success. **Role Overview** As a Full Stack Customer Service Manager at blithequark, you'll lead and manage an elite performance team, driving a top-notch customer experience. You'll interpret the vision, provide guidance, and achieve individual and team performance objectives. Your contributions will significantly impact the outcome of blithequark by effectively utilizing customer feedback, driving continuous improvement through contact reduction, and building customer support tasks profiles. **Key Responsibilities** * Manage the daily activities of the team, ensuring overall efficiency, quality, and delivery of business services * Assist in driving business delegate case quality and metrics, monitoring trends, and ensuring corrective actions * Plan for opportunities to minimize risks * Establish clear work cycles to empower and improve performance * Identify and support deliberate process improvement to open opportunities * Communicate business updates, needs, goal status, and challenges to clients, partners, and management * Understand (at an advanced level) what's involved in building and improving a cloud-based design, jumping into technical details, asking the right questions, and driving the right customer results * Proactively identify risks and bring them to the attention of your administrator, clients, and partners with plans for mitigation before they become barriers * Convey thoughts, both verbally and in writing, to a wide range of audiences * Focus on underlying driver goals and functional excellence * Collaborate with business administration delegates, account managers, and other internal groups to streamline team tools and execute upgrades that improve processes (e.g., automating scheduled or manual tasks) * Foster team leaders by providing guidance, executing, and conducting training and mentorship * Ensure team leaders have a clear understanding of the performance bar and metrics used to measure performance * Oversee performance and conduct issues, hold teams accountable for performance, implement progress plans, and raise the performance bar * Assist team members in growing by empowering them to contribute to conversations, supporting their ideas, and enabling autonomous navigation **Fundamental Capabilities** * 4+ years of demonstrated leadership experience in Customer Services or similar elite performance functional groups * 3+ years of experience building teams and employee development plans * Exhibited experience driving projects to improve support-related processes * Strong relational, verbal (talking, listening, translation), and written communication skills in both Turkish and English **Preferred Capabilities** * Four-year college education in Software Engineering, Science, or Business * Ability to work in a fast-paced, high-pressure environment * Experience with AWS technologies * Proficiency in MS Office, with advanced Success and reporting skills **Why Join blithequark?** * Competitive salary and benefits package * Opportunities for career growth and professional development * Collaborative and dynamic work environment * Recognition and rewards for outstanding performance * Flexible work arrangements to support work-life balance **Don't Hesitate, Apply!** We value a great attitude and a willingness to learn above all. If you're passionate about delivering exceptional customer experiences and driving excellence in cloud-based applications, submit your application today!