**Experienced Full Stack Customer Service Agent – Work-From-Home, Blithequark**

Are you a highly motivated and customer-focused individual looking for a challenging and rewarding role in a dynamic work environment? Do you thrive in a fast-paced setting where no two days are the same? If so, we invite you to join Blithequark as a Full Stack Customer Service Agent, working from the comfort of your own home. **About Blithequark** Blithequark is a leading provider of business process outsourcing, staff augmentation, contact center customer services, and IT Services. Our mission is to deliver exceptional experiences and drive optimal performance for our clients. With a diverse lineup of tech-enabled business services operating companies, we are committed to driving modernization through digitalization and ensuring our clients do more for less. **Job Summary** As a Full Stack Customer Service Agent at Blithequark, you will be responsible for providing exceptional customer experiences through multiple channels, including phone, email, and chat. You will be the primary point of contact for our clients, resolving customer issues, answering questions, and upselling/cross-selling products and services. This is a full-time, remote position that requires a high level of energy, enthusiasm, and dedication to delivering outstanding results. **Key Responsibilities** * Listen to customers, understand their needs, and resolve customer issues in a timely and professional manner * Utilize systems and technology to complete account management tasks, including but not limited to: + Managing customer accounts and updating information as necessary + Processing customer orders and resolving issues related to orders + Providing product and service information to customers * Recognize sales opportunities and apply sales skills to upgrade customer accounts * Explain and position products and processes with customers to ensure they understand the value proposition * Appropriately escalate customer dissatisfaction with managerial team to ensure timely resolution * Ensure first call resolution through problem-solving and effective call handling * Meet or exceed performance metrics, including but not limited to: + First call resolution rate + Customer satisfaction ratings + Sales performance **Essential Qualifications** * Must be 18 years of age or older * High school diploma or equivalent * Excellent organizational, written, and oral communication skills * The ability to type swiftly and accurately (20+ words a minute) * Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook) * Basic understanding of Windows operating system * Highly reliable with the ability to maintain regular attendance and punctuality * The ability to evaluate, troubleshoot, and follow-up on customer issues * An aptitude for conflict resolution, problem-solving, and negotiation * Must be customer service-oriented (empathetic, responsive, patient, and conscientious) * Ability to multi-task, stay focused, and self-manage * Strong team orientation and customer focus * The ability to thrive in a fast-paced environment where change and ambiguity are prevalent * Excellent interpersonal skills and the ability to build relationships with your team and customers **Preferred Qualifications** * Previous customer service experience, preferably in a call center environment * Experience with CRM software and other customer service tools * Basic knowledge of sales principles and techniques * Ability to work in a team environment and contribute to team goals and objectives * Willingness to learn and adapt to new systems, processes, and technologies **Skills and Competencies** * Excellent communication and interpersonal skills * Strong problem-solving and conflict resolution skills * Ability to work in a fast-paced environment and prioritize tasks effectively * Strong organizational and time management skills * Ability to work independently and as part of a team * Strong customer service skills, including empathy, responsiveness, and patience * Ability to learn and adapt to new systems, processes, and technologies * Strong analytical and critical thinking skills **Career Growth Opportunities and Learning Benefits** At Blithequark, we are committed to providing our employees with opportunities for growth and development. As a Full Stack Customer Service Agent, you will have access to: * Comprehensive training programs to help you develop your skills and knowledge * Opportunities for advancement and career growth within the company * A supportive and collaborative work environment that encourages teamwork and open communication * A competitive compensation and benefits package that includes: + Paid time off and holidays + Medical, dental, and vision coverage + Life insurance and disability insurance + Retirement savings program + Paid training and professional development opportunities **Work Environment and Company Culture** Blithequark is a dynamic and fast-paced work environment that requires a high level of energy and enthusiasm. As a Full Stack Customer Service Agent, you will be working from the comfort of your own home, using a computer and phone headset to interact with customers. You will be part of a team that is dedicated to delivering exceptional customer experiences and driving optimal performance for our clients. **Compensation and Benefits** Blithequark offers a competitive compensation and benefits package that includes: * Hourly pay rate with opportunities for bonuses and incentives * Comprehensive medical, dental, and vision coverage * Life insurance and disability insurance * Retirement savings program * Paid time off and holidays * Paid training and professional development opportunities **How to Apply** If you are a highly motivated and customer-focused individual looking for a challenging and rewarding role in a dynamic work environment, we invite you to apply for the Full Stack Customer Service Agent position at Blithequark. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! **Reasonable Accommodation** Blithequark is committed to providing reasonable accommodations to qualified employees with disabilities. If you require a reasonable accommodation to perform the essential functions of this job, please contact Human Resources. **Diversity and Equality** Blithequark is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a work environment that is free from discrimination and harassment, and where all employees are treated with dignity and respect. **Disclaimer** The purpose of this job description is to provide potential candidates with a general overview of the role. It is not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based on your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not an employment contract, and either you or the employer may terminate employment at any time for any reason.