**Experienced Full Stack Customer Reliability Engineer – Cloud Infrastructure & Software Support**

Are you a seasoned technical expert with a passion for delivering exceptional customer experiences? Do you thrive in fast-paced environments where no two days are the same? We're seeking an experienced Full Stack Customer Reliability Engineer to join our team at blithequark, a pioneering company that's revolutionizing the way communities interact with critical infrastructure. **About Us** At blithequark, we're on a mission to make communities more resilient by harnessing the power of artificial intelligence and external data. Our team of close-knit engineers, subject matter experts, and business leaders is dedicated to solving complex problems, embracing new technologies, and making a positive impact in our communities. We're a dynamic and inclusive organization that values collaboration, innovation, and customer satisfaction above all else. **About the Role** As our founding Senior Technical Support Engineer / Customer Reliability Engineer (CRE), you'll play a pivotal role in shaping the future of our software delivery and customer support. You'll be responsible for tackling our most critical technical challenges, driving cross-functional resolution workflows, and ensuring that our customers receive exceptional support and guidance. This is a career-defining opportunity to develop deep product knowledge, master cloud infrastructure fundamentals, and become a key voice in operational decision-making. **Key Responsibilities** * Lead investigation and resolution of complex, escalated support issues across product and platform layers * Own technical communications with customers for high-priority issues; represent blithequark Engineering with clarity and empathy during support escalations * Spin up and debug cloud environments using AWS/GCP/Azure resources to reproduce customer scenarios * Create and maintain internal tooling (scripts, dashboards, queries) that help support and product teams operate more effectively * Contribute to knowledge sharing, including postmortems, runbooks, Jira workflows, and support enablement sessions * Mentor L1 support and onboarding engineers, elevating our operational maturity through guidance and training * Partner with Product and CloudOps to identify recurring pain points, advocate for reliability enhancements, and shape long-term roadmap decisions * Prepare support functions for new feature rollouts—write SOPs, train teams, and simulate edge case impact **What You Bring** * 3–6 years in technical support, DevOps, or site support roles at a SaaS or cloud-native company * Proficiency in one or more scripting or automation languages (Python, Bash, Go, etc.) * Hands-on experience using cloud provider consoles (AWS, GCP, Azure) and APIs to deploy and debug cloud infrastructure * Familiarity with container orchestration (e.g., Kubernetes), observability tools (e.g., Datadog), and CI/CD pipelines * Strong understanding of support ticket workflows, incident communication, and escalation best practices * Calm under pressure with excellent verbal and written communication—you can explain technical issues to both engineers and customers * Demonstrated ability to work autonomously in ambiguous situations and proactively identify improvements **Bonus Points** * Experience leading postmortems or reliability reviews * Contributions to open-source projects or DevOps communities * Exposure to infrastructure-as-code tools like Terraform * Prior experience in a CRE, SRE, or TEE-equivalent role **What Success Looks Like** * Customers trust your technical guidance during high-severity issues * L1 teams feel empowered by your tooling, training, and availability * Repetitive issues get automated or eliminated because of your feedback and initiative * Product and platform teams rely on your insights to improve supportability and system reliability * Support operations mature across playbooks, observability, and team readiness **Benefits** * Mission Driven - We're not just a company, we're a movement to make our communities safer and more resilient * Competitive compensation package * Generous Paid Time off, Paid Company Holidays including Mental Health Days * Premium Medical Insurance including eligible dependants * Life Insurance, Short Term Disability Insurance, Long Term Disability Insurance **blithequark's Core Values** * Passionate about customers: We strive to deliver sustainable value and exceed expectations, and we’re not satisfied until our customers are raving fans. * Be decisive: We make timely, informed, and pragmatic decisions to keep the organization moving forward. * Build trust: Our values are the building blocks to trust. As we live them, we grow and build lasting relationships. * Focus on impact: We measure and strive to continuously improve our real-world impact. * Be tenacious: We are agile in our approach to addressing challenges but firm in our beliefs. * Win together: We efficiently leverage our diverse skills and perspectives for one another, united by our shared vision. **Equal Opportunity Employer** We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. **Apply Now** Ready to join our team and make a difference in the lives of our customers? Apply now to become our next Full Stack Customer Reliability Engineer at blithequark.