**Experienced Field Customer Support Agent – Debt Resolution and Customer Service**
Are you a customer-focused individual with a passion for delivering exceptional service? Do you thrive in a fast-paced environment and enjoy helping people resolve their debts? If so, we have an exciting opportunity for you to join our team at blithequark as a Field Customer Support Agent. **About blithequark** blithequark is a leading provider of innovative solutions in the debt resolution and customer service industry. Our mission is to empower individuals and businesses to achieve financial stability and peace of mind. With a strong commitment to customer satisfaction and a dynamic work environment, we offer a unique opportunity for career growth and development. **Key Responsibilities** As a Field Customer Support Agent, you will play a vital role in supporting customers in resolving their debts. Your key responsibilities will include: * Delivering excellent customer service by understanding customers' circumstances and helping them agree on an appropriate solution to resolve their debt. * Identifying new tenants through face-to-face discussions, Letting Agents, and neighbors while complying with the Data Protection Act. * Leading warrant teams to force entry into customer premises to exchange or disconnect meters when necessary. * Recording job information using the appropriate paperwork or electronic equipment. **What We Need from You** To succeed in this role, you will need: * Previous experience in a customer-facing role with a genuine desire to help customers. * Excellent verbal communication and negotiation skills. * Basic PC skills, including proficiency in using smartphones and tablets. * Reside within the designated area and be willing to travel. * A full, valid UK/EU driving license (preferably clean, but with a maximum of six points). **What We Offer** As a Field Customer Support Agent at blithequark, you will enjoy: * A comprehensive training program to equip you with the necessary skills and knowledge to excel in this position. * Opportunities for career progression and a competitive salary. * A dynamic and rewarding work environment with a strong commitment to customer satisfaction. * A chance to make a positive impact on people's lives and contribute to the success of our organization. **Essential Qualifications** * Previous experience in a customer-facing role. * Excellent verbal communication and negotiation skills. * Basic PC skills, including proficiency in using smartphones and tablets. * Reside within the designated area and be willing to travel. * A full, valid UK/EU driving license (preferably clean, but with a maximum of six points). **Preferred Qualifications** * Previous experience in debt resolution or customer service. * Knowledge of the Data Protection Act and its implications. * Experience working with electronic equipment and paperwork. * Ability to work in a fast-paced environment and prioritize tasks effectively. **Skills and Competencies** To succeed in this role, you will need: * Excellent communication and interpersonal skills. * Ability to work independently and as part of a team. * Strong problem-solving and negotiation skills. * Basic PC skills, including proficiency in using smartphones and tablets. * Ability to travel and work in a variety of environments. **Career Growth Opportunities** At blithequark, we are committed to helping our employees achieve their career goals. As a Field Customer Support Agent, you will have opportunities to: * Develop your skills and knowledge through comprehensive training programs. * Progress to more senior roles within the organization. * Take on additional responsibilities and contribute to the success of our team. **Work Environment and Company Culture** Our team at blithequark is dedicated to delivering exceptional service and supporting our customers in resolving their debts. We offer a dynamic and rewarding work environment with a strong commitment to customer satisfaction. Our company culture is built on the values of: * Customer focus: We are committed to delivering exceptional service and supporting our customers in resolving their debts. * Teamwork: We work together as a team to achieve our goals and support each other in our roles. * Innovation: We are committed to staying ahead of the curve and developing innovative solutions to meet the needs of our customers. * Integrity: We operate with integrity and honesty in all our interactions with customers and colleagues. **Compensation, Perks, and Benefits** As a Field Customer Support Agent at blithequark, you will enjoy a competitive salary and a range of benefits, including: * A comprehensive training program to equip you with the necessary skills and knowledge to excel in this position. * Opportunities for career progression and a competitive salary. * A dynamic and rewarding work environment with a strong commitment to customer satisfaction. * A chance to make a positive impact on people's lives and contribute to the success of our organization. **How to Apply** If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!