Experienced Employee Assistance Program Worklife Customer Support Associate – Delivering Compassionate Support and Resources to Members

Introduction to blithequark At blithequark, we are dedicated to building a world of health and wellness around every individual, surrounded by a team of passionate and purpose-driven colleagues who are transforming the healthcare landscape. As a leading health solutions company, we reach millions of people through our local presence, digital channels, and a vast network of dedicated professionals – caring for individuals where, when, and how they choose, in a way that is uniquely more connected, more convenient, and more compassionate. With heart and dedication, we strive to make a positive impact on the lives of our members and the communities we serve. Job Overview We are seeking an experienced and compassionate Employee Assistance Program Worklife Customer Support Associate to join our team at blithequark. In this role, you will coordinate Worklife, employee assistance, and management consultant resources, reviewing member needs and communicating information regarding relevant services and resources. You will also administer policies and procedures for the Employee Assistance Program Worklife area, supporting organizational objectives and ensuring the delivery of high-quality support to our members. Key Responsibilities Execute both routine and non-routine business support tasks for the Employee Assistance Program Worklife area under limited supervision, referring deviations from standard practices to managers. Follow area protocols, standards, and policies to provide effective and timely support to members. Answer calls, understand call purpose, complete research to identify potential providers and resources, and enter member information into the appropriate system to initiate the case. Respond to member inquiries about services, requests, and resources for life skills, providing empathetic and supportive guidance. Maintain accurate and complete internal documentation of required information, meeting risk management and regulatory requirements. Takes direction to execute techniques, processes, and responsibilities, ensuring seamless delivery of support services. Qualifications and Requirements To be successful in this role, you will need to possess the following essential qualifications: 1+ year of experience with customer service in a call center environment, preferably in a healthcare or social services setting. 1+ year of experience in a social, psychological, or human service field providing client support, with a strong understanding of the needs and challenges faced by our members. Basic computer knowledge, including proficiency in Microsoft Office Suite, Word, Excel, Teams, and other relevant software applications. Preferred qualifications include: 1+ year of experience in behavioral health, with a deep understanding of the complexities and nuances of mental health support. Working knowledge of problem-solving and decision-making skills, with the ability to think critically and creatively in response to member needs. Strong communication and interpersonal skills, with the ability to build rapport and trust with members, colleagues, and external partners. Excellent organization and time management skills, with the ability to prioritize tasks, manage multiple projects, and meet deadlines in a fast-paced environment. Demonstrated ability to display empathy and patience in member-facing conversations, with a strong commitment to delivering compassionate and supportive care. Bachelor's degree in a related field, such as social work, psychology, or healthcare administration. Education and Training A high school diploma or GED is required, with a strong preference for candidates who have completed a degree in a related field. Ongoing training and professional development opportunities will be provided to support your growth and success in this role. Career Growth and Development At blithequark, we are committed to supporting the growth and development of our colleagues, providing opportunities for professional advancement, education, and training. As an Employee Assistance Program Worklife Customer Support Associate, you will have access to a range of resources and support to help you build your skills, knowledge, and expertise, including: Ongoing training and professional development opportunities, tailored to your needs and interests. Mentorship and coaching from experienced colleagues and leaders. Opportunities for advancement and career progression, with a clear path for growth and development. A culture of continuous learning and improvement, with a strong focus on innovation and excellence. Work Environment and Culture At blithequark, we pride ourselves on our positive and supportive work environment, with a strong focus on teamwork, collaboration, and mutual respect. Our culture is built on a foundation of values, including: Compassion and empathy, with a deep commitment to delivering supportive and caring services to our members. Integrity and trust, with a strong focus on ethics, transparency, and accountability. Innovation and excellence, with a culture of continuous learning and improvement. Diversity and inclusion, with a celebration of the unique perspectives, experiences, and backgrounds of our colleagues and members. Compensation and Benefits We offer a competitive compensation package, with a pay range of $18.50 - $42.35 per hour, depending on experience and qualifications. In addition to our competitive wages, our benefits package includes: Affordable medical plan options, with a range of choices to meet your needs and preferences. A 401(k) plan, with matching company contributions to support your retirement goals. An employee stock purchase plan, with opportunities to invest in the future of blithequark. No-cost programs for all colleagues, including wellness screenings, tobacco cessation, and weight management programs, confidential counseling, and financial coaching. Benefit solutions that address the different needs and preferences of our colleagues, including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access, and many other benefits depending on eligibility. Conclusion If you are a compassionate and dedicated professional, with a passion for delivering supportive and caring services to others, we encourage you to apply for this exciting opportunity to join our team at blithequark. As an Employee Assistance Program Worklife Customer Support Associate, you will play a critical role in supporting the health and wellness of our members, while also contributing to the growth and success of our organization. Don't miss this chance to make a positive impact and build a rewarding career with a leading health solutions company – apply today!