Experienced Email and Chat Customer Service Representative for Blithequark - Providing Exceptional Support to Online Shoppers in Canada

Introduction to Blithequark and the Role At blithequark, we are dedicated to delivering outstanding customer experiences through our innovative products and services. As a leader in our industry, we recognize the importance of having a talented and dedicated team of customer service representatives who can provide top-notch support to our online shoppers. We are currently seeking an experienced Email and Chat Customer Service Representative to join our team, focusing on supporting our Canadian customers. This is a fantastic opportunity for someone who is passionate about customer service, has excellent communication skills, and is looking to work in a dynamic and fast-paced environment. Key Responsibilities As an Email and Chat Customer Service Representative at blithequark, you will be responsible for providing a variety of services to our online shoppers through the application of your knowledge of our organization, its services, and products. Your primary goal will be to resolve customer complaints and issues in a professional, patient, and optimistic manner. Your duties will include: Reviewing support requests and clarifying customer complaints to determine the best course of action Determining the cause of problems and selecting the most effective solutions to resolve them Updating customer accounts and records according to customer issues and ensuring that all information is accurate and up-to-date Communicating with the team and other departments within blithequark to solve problems and ensure seamless customer experiences Expedite corrections or adjustments as needed and following up to ensure that resolutions have been implemented successfully Recognizing, documenting, and alerting management to trends and recommending process improvements to enhance our customer service operations Providing on-the-job training for new employees and coordinating with merchant affiliate networks to ensure that our customers receive the best possible support Essential and Preferred Qualifications To be successful in this role, you will need to have: A High School Diploma or Equivalent; a Bachelor's Degree or Equivalent is preferred 2-3 years of customer service experience, preferably in the high-tech/internet industry Experience using customer relationship management (CRM) software is an asset Excellent communication skills, both verbal and written, with the ability to respond to customer inquiries in a professional and accurate manner Proficient problem-solving ability, with strong word processing and typing skills (50 WPM or higher) Ability to organize and prioritize multiple tasks, with accuracy and attention to detail Working knowledge of computer systems, email programs, and internet navigation Persistence, determination, and a firm but friendly manner when dealing with customers Preferred qualifications include experience working in a call center or retail environment, data entry experience, and knowledge of technical/keyboard shortcuts. Skills and Competencies To excel in this role, you will need to possess: Strong customer service skills, with the ability to provide exceptional support to our online shoppers Excellent communication and interpersonal skills, with the ability to work effectively in a team environment Proficient problem-solving and analytical skills, with the ability to think critically and outside the box Strong organizational and time management skills, with the ability to prioritize multiple tasks and meet deadlines Ability to work in a fast-paced environment, with a high degree of flexibility and adaptability Strong technical skills, including proficiency in MS Word and Excel, and the ability to learn new software and systems quickly Career Growth Opportunities and Learning Benefits At blithequark, we are committed to the growth and development of our employees. As an Email and Chat Customer Service Representative, you will have access to a range of training and development opportunities, including on-the-job training, mentorship programs, and career advancement opportunities. You will also have the chance to work with a talented and dedicated team of professionals who are passionate about delivering exceptional customer experiences. Work Environment and Company Culture Blithequark is a dynamic and fast-paced work environment that is committed to innovation, creativity, and customer satisfaction. We value our employees and recognize the importance of creating a positive and supportive work environment. As an Email and Chat Customer Service Representative, you will be working remotely and will have the opportunity to be part of a virtual team that is dedicated to delivering exceptional customer experiences. Compensation, Perks, and Benefits The pay range for this position is $16.00 - $16.00/hr. As a blithequark employee, you will also be eligible for a range of benefits, including medical, dental, and vision coverage, critical illness, accident, and hospital insurance, 401(k) retirement plan, life insurance, short and long-term disability, health spending account, transportation benefits, employee assistance program, and time off/leave (PTO, vacation or sick leave). Conclusion If you are a motivated and customer-focused individual who is looking for a challenging and rewarding role, we encourage you to apply for the Email and Chat Customer Service Representative position at blithequark. This is a fantastic opportunity to join a dynamic and innovative company that is committed to delivering exceptional customer experiences. As a blithequark employee, you will have the chance to work with a talented and dedicated team, develop your skills and knowledge, and advance your career in a fast-paced and supportive environment. Apply now to take the first step in your career journey with blithequark!