Experienced Distribution Customer Service Representative – E-commerce and Logistics Support Specialist at blithequark

Introduction to blithequark At blithequark, we pride ourselves on being a well-established and reputable company within our industry, with over 50 years of experience in shipping products both domestically and internationally. Our commitment to excellence and customer satisfaction has earned us a loyal customer base, and we continue to strive for innovation and growth. As a key player in the distribution and logistics sector, we recognize the importance of providing top-notch customer service, which is why we're seeking an experienced Distribution Customer Service Representative to join our team. About the Role We're looking for a highly skilled and motivated individual to fill the role of Distribution Customer Service Representative. As a vital member of our customer service team, you will be responsible for handling a high volume of customer inquiries, resolving issues, and providing exceptional support to our clients. This is an exciting opportunity for someone who is passionate about customer service, has a strong understanding of distribution processes and logistics, and is eager to grow their career with a dynamic company like blithequark. Key Responsibilities Handle a high volume of customer inquiries regarding product availability, pricing, and shipping, providing timely and accurate responses to ensure customer satisfaction. Process orders, forms, applications, and requests in an efficient and organized manner, ensuring that all customer needs are met. Maintain a comprehensive knowledge of our products and services, staying up-to-date on new developments and updates to provide accurate information to customers. Resolve customer complaints in a professional and efficient manner, utilizing strong problem-solving skills and a customer-centric approach. Keep records of customer interactions, transactions, comments, and complaints, utilizing our customer relationship management (CRM) system to track and analyze customer data. Communicate and coordinate with colleagues as necessary, ensuring that all customer needs are met and that our team is working together seamlessly. Provide feedback on the efficiency of the customer service process, identifying areas for improvement and suggesting solutions to enhance our service delivery. Ensure customer satisfaction and provide professional customer support, going above and beyond to exceed customer expectations. Track shipments using various courier systems (UPS, FedEx) and resolve any issues that arise, ensuring that our customers receive their products in a timely and efficient manner. Assist in the preparation of sales reports and data analysis, providing insights and recommendations to help drive business growth and improvement. Essential Qualifications A minimum of 6 months of customer service experience, preferably in a distribution or logistics environment, with a proven track record of providing exceptional customer support. Strong knowledge of the distribution industry, including shipping, tracking, and bills of lading, with the ability to apply this knowledge in a practical and effective manner. Excellent communication and interpersonal skills, with the ability to build strong relationships with customers, colleagues, and other stakeholders. Proven ability to multitask, prioritize, and manage time effectively, with a strong focus on productivity and efficiency. Strong problem-solving skills with a focus on customer satisfaction, with the ability to think critically and outside the box to resolve complex issues. Proficient in data entry and good working knowledge of relevant software (MS Office, in particular), with the ability to learn and adapt to new systems and technologies. Experience with UPS and FedEx systems is a plus, with a strong understanding of logistics and transportation management. Strong understanding of sales and pricing strategies, with the ability to apply this knowledge to drive business growth and improvement. High degree of accuracy and attention to detail, with a strong focus on quality and precision in all aspects of work. Ability to work in a fast-paced, high-pressure environment, with a strong ability to manage stress and prioritize tasks effectively. Preferred Qualifications Previous experience working in a distribution or logistics environment, with a strong understanding of the industry and its challenges. Knowledge of CRM systems and other customer service software, with the ability to learn and adapt to new technologies. Experience with data analysis and reporting, with the ability to provide insights and recommendations to drive business growth and improvement. Strong understanding of e-commerce and online sales platforms, with the ability to apply this knowledge to drive business growth and improvement. Ability to speak multiple languages, with a strong ability to communicate effectively with customers and colleagues from diverse backgrounds. Career Growth Opportunities and Learning Benefits At blithequark, we're committed to helping our employees grow and develop their careers. As a Distribution Customer Service Representative, you'll have access to a range of training and development opportunities, including: Comprehensive onboarding program, with a strong focus on customer service skills and industry knowledge. Ongoing training and development opportunities, with a focus on industry trends, best practices, and new technologies. Mentorship and coaching from experienced colleagues, with a strong focus on career growth and development. Opportunities for advancement and career progression, with a strong focus on promoting from within. Recognition and reward programs, with a strong focus on recognizing and rewarding outstanding performance and contributions. Work Environment and Company Culture At blithequark, we pride ourselves on our positive and supportive work environment, with a strong focus on teamwork, collaboration, and mutual respect. Our company culture is built on the following values: Customer-centric approach, with a strong focus on providing exceptional customer service and support. Teamwork and collaboration, with a strong focus on working together to achieve common goals and objectives. Innovation and continuous improvement, with a strong focus on staying ahead of the curve and driving business growth and improvement. Respect and empathy, with a strong focus on treating all customers, colleagues, and stakeholders with respect and dignity. Accountability and responsibility, with a strong focus on taking ownership of our actions and decisions. Compensation, Perks, and Benefits At blithequark, we offer a competitive compensation package, with a range of perks and benefits, including: Salary range of $18 - $20 per hour, with opportunities for advancement and career progression. Weekly payroll processing, with a strong focus on timely and accurate payment. Medical, dental, and vision benefits, with a strong focus on supporting the health and wellbeing of our employees. Opportunity for permanent placement, with a strong focus on promoting from within and recognizing outstanding performance and contributions. Mentorship and growth opportunities, with a strong focus on career development and advancement. Conclusion If you're a motivated and customer-focused individual with a passion for distribution and logistics, we encourage you to apply for the Distribution Customer Service Representative role at blithequark. With a strong focus on career growth and development, a positive and supportive work environment, and a competitive compensation package, this is an exciting opportunity to take your career to the next level. Don't miss out on this chance to join our team and contribute to our mission of providing exceptional customer service and support. Apply now and take the first step towards a rewarding and challenging career with blithequark!