**Experienced Disability Access Service Video Chat Specialist – Tampa, FL**
Join the dynamic team at blithequark as a Disability Access Service Video Chat Specialist in Tampa, Florida. As a key member of the blithequark team, you will play a vital role in ensuring that Guests with disabilities have an exceptional experience at our world-renowned theme parks. If you are passionate about delivering outstanding Guest Service, have a keen interest in accessibility, and are proficient in video chat technology, we encourage you to apply for this exciting opportunity. **About blithequark** blithequark is a global leader in the entertainment industry, renowned for its magical theme parks, resorts, and experiences. Our mission is to create unforgettable memories for our Guests while fostering a culture of innovation, inclusivity, and excellence. As a Disability Access Service Video Chat Specialist, you will be part of a dedicated team that is committed to providing exceptional Guest Service and ensuring that all Guests, regardless of their abilities, have an enjoyable and accessible experience at our parks. **Responsibilities** As a Disability Access Service Video Chat Specialist, you will be responsible for: * Proactively and efficiently answering Guest accessibility-related questions to resolve Guest needs, provide information, and handle situations related to Accessibility Services. * Communicating efficiently through video/phone calls and balancing multiple chat interactions while being actively engaged in video calls. * Using symptomatic challenges to assess the level of support needed for various disabilities (e.g., hearing, mobility, visual, cognitive). * Ability to assess situational examples to gain understanding of Guest challenges. * Offering a single point of contact to assist Guests with disabilities for pre, during, and post-visit conversations. * Facilitating accessibility conversations about all services to determine which service best aligns with specific challenges the Guest experiences. * Proficient in recommending accessibility services and resources available for Guests to improve support. * Ability to make confident decisions while understanding when to raise concern to Coordinator/Working Lead/Salaried Leader. * Able to maintain integrity in intensified interactions. * Able to seek consult in difficult conversations. * Provide general Resort information and Itinerary planning support based on accessibility needs. * Provide alternative options and solutions to Guests who may not qualify for the Disability Access Service and efficiently handling Guests concerns as needed. **Requirements** To be successful in this role, you will need: * Knowledge and interest of blithequark property, products & services, and delivering outstanding Guest Service. * Demonstrate technical abilities and computer proficiency with the ability to learn and work with various systems and applications, including Microsoft Office Tools and Guest Service Suite. * Able to handle conflict resolution through a balance of integrity and partner resourcing. * Demonstrate strong problem-solving-decision-making skills. * Ability to handle confidential information. * Comfortable asking discovery questions to acquire relevant information from Guests to resolve which accessibility service(s) are the best fit or which may require further medical consultation/evaluation. * Comfortable being on camera in video chat. **Nice-to-haves** While not required, the following skills and experiences are highly desirable: * Previous experience working with individuals with disabilities or accessibility needs. * Experience in related roles such as Guest Services, Guest Relations or Internet Help Desk. * Heightened knowledge of Theme Parks and Guest Tools (e.g., Disneyland App and My Disney Experience). * Bilingual. * Knowledgeable of Services for Guests with Disabilities at the Walt Disney World Resort. * Knowledge of the following is a plus: Live Engage, Guest Service Suite, MDX, VINCENT, Zendesk, Avaya. **Benefits** As a valued member of the blithequark team, you will enjoy a range of benefits, including: * Employee Discount * Health Insurance * 401K Plan **What We Offer** At blithequark, we are committed to providing a supportive and inclusive work environment that fosters growth, development, and career advancement. As a Disability Access Service Video Chat Specialist, you will have the opportunity to: * Work with a talented and dedicated team of professionals who are passionate about delivering exceptional Guest Service. * Develop your skills and knowledge in accessibility, Guest Service, and video chat technology. * Contribute to the success of our theme parks and resorts, making a positive impact on the lives of our Guests. * Enjoy a range of benefits and perks, including employee discounts, health insurance, and a 401K plan. **How to Apply** If you are passionate about delivering outstanding Guest Service and have a keen interest in accessibility, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we will be in touch to discuss your qualifications further.