**Experienced Disability Access Service Video Chat Specialist – Remote Opportunity at blithequark**

Are you passionate about delivering exceptional Guest Service and making a positive impact on people's lives? Do you have a knack for problem-solving and a desire to work in a dynamic, fast-paced environment? If so, we encourage you to apply for the Disability Access Service Video Chat Specialist role at blithequark! **About blithequark** blithequark is a leading organization that values innovation, creativity, and inclusivity. We strive to create a workplace where everyone feels welcome, valued, and empowered to succeed. Our team is dedicated to providing exceptional Guest Service, and we're looking for talented individuals like you to join our ranks. **Job Summary** As a Disability Access Service Video Chat Specialist at blithequark, you will play a vital role in assisting Guests with disabilities and providing them with a seamless experience. You will be responsible for registering Guests for the Disability Access Service, supporting their accessibility needs, and ensuring that they have a memorable and enjoyable experience. This is a remote opportunity, and you will work from the comfort of your own home, interacting with Guests through video chat. **Key Responsibilities** * Register Guests for the Disability Access Service and provide them with a seamless experience * Support Guests with their accessibility needs, including providing information on available services and accommodations * Assist Guests with planning bookings and ensuring that they have a memorable and enjoyable experience * Provide technical support to Guests, including troubleshooting and resolving issues with the website and My Disney Experience application * Collaborate with other teams to ensure that Guests receive a consistent and high-quality experience * Participate in ongoing training and development to stay up-to-date on the latest systems, applications, and Guest Service best practices **Essential Qualifications** * Sales and Service experience in a customer service or contact center environment * Knowledge and interest in Disney property, products, and services * Technical abilities and computer proficiency, including Microsoft Office Tools and Guest Service Suite * Ability to handle confidential information and provide conflict resolution through a balance of integrity and partner resourcing * Strong problem-solving decision-making skills * Written, verbal, and interpersonal communication skills * Comfortable asking discovery questions to acquire relevant information from Guests to resolve which accessibility service(s) are the best fit or which may require further medical consultation/evaluation **Preferred Qualifications** * Experience working in a remote or virtual environment * Familiarity with Disney's Disability Access Service and Guest Service Suite * Experience working with Guests with disabilities and providing accessibility support * Strong analytical and problem-solving skills * Ability to work in a fast-paced environment and prioritize multiple tasks and responsibilities **Skills and Competencies** * Excellent communication and interpersonal skills * Strong problem-solving and analytical skills * Ability to work independently and as part of a team * Strong technical skills, including proficiency in Microsoft Office Tools and Guest Service Suite * Ability to handle confidential information and provide conflict resolution through a balance of integrity and partner resourcing * Strong Guest Service skills, including empathy, active listening, and problem-solving **Career Growth Opportunities and Learning Benefits** * Ongoing training and development to stay up-to-date on the latest systems, applications, and Guest Service best practices * Opportunities for career growth and advancement within the organization * Collaborative and dynamic work environment that encourages innovation and creativity * Access to a range of benefits, including health insurance, retirement savings, and paid time off **Work Environment and Company Culture** * Remote work opportunity, with the flexibility to work from the comfort of your own home * Collaborative and dynamic work environment that encourages innovation and creativity * Opportunities for socialization and connection with colleagues through virtual events and activities * Commitment to diversity, equity, and inclusion, with a focus on creating a workplace where everyone feels welcome and valued **Compensation, Perks, and Benefits** * Competitive salary and benefits package * Opportunities for career growth and advancement within the organization * Access to a range of benefits, including health insurance, retirement savings, and paid time off * Flexible work arrangements, including remote work options * Recognition and rewards for outstanding performance and contributions to the organization **How to Apply** If you're passionate about delivering exceptional Guest Service and making a positive impact on people's lives, we encourage you to apply for the Disability Access Service Video Chat Specialist role at blithequark. Please submit your application, including your resume and a cover letter, through our online application system. **Equal Employment Opportunity** blithequark is an equal opportunity employer and welcomes applications from diverse candidates, including individuals with disabilities and veterans with disabilities. We are committed to creating a workplace where everyone feels welcome, valued, and empowered to succeed. **Contact Us** If you have any questions or require accommodations during the application process, please contact our HR team at [[email protected]](mailto:[email protected]). We look forward to hearing from you!