Experienced Digital Customer Service Representative – Chat and Ticket Support Specialist for a Leading Health Supplement Company

Welcome to blithequark blithequark is a pioneering whole food supplement company that is revolutionizing the health and wellness industry, one life at a time. With a strong commitment to providing high-quality products and exceptional customer service, we are seeking a highly skilled and dedicated Digital Chat/Text Agent to join our team. As a Digital Chat/Text Agent, you will play a vital role in resolving customer inquiries and concerns in a timely and professional manner, ensuring that our customers have an exceptional experience with our brand. Job Overview We are looking for a talented and customer-focused individual to fill the role of Digital Chat/Text Agent. This is a remote position that requires a high level of technical skill, excellent communication abilities, and a strong passion for delivering outstanding customer service. As a Digital Chat/Text Agent, you will be responsible for responding to customer chats and tickets, resolving issues, and providing support to our sales team. If you are a motivated and results-driven individual who is looking for a challenging and rewarding role, we encourage you to apply. Key Responsibilities Respond to new customers in a timely manner, answering questions about blithequark, our products, website, handouts, and other health information Send possible leads to the New Sales Team, ensuring that all potential sales opportunities are maximized Assist in setting up new Preferred Customer accounts online upon request from the customer, providing a seamless and efficient experience Send tickets to the correct departments, ensuring that all customer inquiries are resolved promptly and efficiently Support the New Sales team by contacting customers and resolving their concerns as needed, providing exceptional customer service and support Support customers in placing their first order, ensuring that the onboarding process is smooth and hassle-free Successfully train and drill with the Digital New Sales Manager to perform to one’s highest potential, continuously improving skills and knowledge Attend all local staff meetings, department meetings, and team meetings weekly, staying up-to-date with company news and developments Preferred Qualifications To be successful in this role, you should possess the following skills and qualifications: A typing speed of 50+ words per minute, enabling you to respond to customer inquiries efficiently and effectively The ability to multitask by holding multiple conversations simultaneously (up to 5–6 at once), demonstrating excellent organizational and time management skills 1+ years of customer service experience, providing a strong foundation in customer support and relations A self-employed mentality and a strong sense of ethics, ensuring that you are motivated, reliable, and trustworthy A detail-oriented eye with excellent time management skills, enabling you to prioritize tasks and manage your workload effectively Professional communication, both verbal and written, ensuring that all customer interactions are positive and productive The ability to work in a team environment and create trust with other agents and customers, fostering a collaborative and supportive work culture Trustworthiness and reliability, demonstrating a strong commitment to delivering exceptional customer service and support What We Offer At blithequark, we are committed to providing our employees with a comprehensive range of benefits, including: A competitive hourly rate of $15 per hour, plus commissions, providing a rewarding and motivating compensation package A 401(k) with a 6% employer match, enabling you to plan for your future and secure your retirement Minimum Essential Coverage insurance plan, providing peace of mind and protection for you and your loved ones Health Savings Account, enabling you to save for medical expenses and take control of your health and wellbeing Health Share Program, providing an additional layer of support and protection for your health and wellbeing Dental & Vision Insurance, ensuring that you and your family have access to quality healthcare and dental care Complimentary monthly set of blithequark supplements, enabling you to experience the benefits of our products firsthand Personal trainers at Iron Titans Fitness in St. George, Utah, providing a unique and exciting opportunity to improve your physical health and wellbeing Work Environment and Culture At blithequark, we are proud of our dynamic and supportive work culture, which is built on the values of teamwork, integrity, and customer focus. As a Digital Chat/Text Agent, you will be working remotely, but you will still be an integral part of our team. We believe in fostering a culture of openness, transparency, and collaboration, and we encourage our employees to share their ideas, feedback, and suggestions. Our goal is to create a work environment that is engaging, motivating, and rewarding, and we are committed to providing our employees with the tools, resources, and support they need to succeed. Career Growth and Development At blithequark, we are committed to helping our employees grow and develop in their careers. As a Digital Chat/Text Agent, you will have access to a range of training and development opportunities, including: Comprehensive training and onboarding program, ensuring that you have the skills and knowledge you need to succeed in your role Ongoing coaching and mentoring, providing you with feedback, guidance, and support to help you achieve your goals Opportunities for career advancement, enabling you to progress in your career and take on new challenges Access to a range of online courses and training programs, enabling you to develop new skills and enhance your knowledge and expertise How to Apply If you are a motivated and customer-focused individual who is looking for a challenging and rewarding role, we encourage you to apply for the position of Digital Chat/Text Agent. Please submit your application, including your resume and a cover letter, to be considered for this exciting opportunity. We look forward to hearing from you and exploring how you can contribute to the success of blithequark. Conclusion At blithequark, we are passionate about delivering exceptional customer service and support, and we are committed to providing our employees with a rewarding and motivating work environment. As a Digital Chat/Text Agent, you will play a vital role in helping us achieve our mission and vision, and we look forward to welcoming you to our team. Apply now to take the first step in an exciting and rewarding career with blithequark.