Experienced Customer Support Representative – Delivering Exceptional Service in a Fast-Paced, Fully Remote Environment for a Leading Insurance Billing Platform

Welcome to blithequark blithequark is revolutionizing the insurance billing landscape for eye care providers with its cutting-edge, all-in-one revenue cycle management solution. By combining instant eligibility and benefit verifications, patient responsibility calculation, claims management, payment posting, and more, blithequark's innovative platform is designed to save providers time and money, allowing doctors to focus on delivering the best care for their patients. With a mission to simplify insurance, blithequark has already made a significant impact, with over 2,000 eye care professionals relying on its platform to manage their insurance billing. About Us Founded in 2014, blithequark has rapidly become the largest and fastest-growing insurance billing platform for eye care providers in America, processing hundreds of millions of dollars each year. Our dynamic team is dedicated to guiding, teaching, and supporting our customers in using blithequark's innovative platform, and we're now looking for a talented Customer Support Representative to join our ranks. Job Overview As a Customer Support Representative at blithequark, you'll play a vital role in delivering exceptional service and building strong relationships with healthcare providers. This is an ideal opportunity for a proactive self-starter who thrives in a collaborative environment and is passionate about making a meaningful impact on our business and the healthcare providers we serve. As a fully remote role, you'll have the flexibility to work from anywhere, using the latest technologies and tools to provide timely, accurate, and empathetic support to our customers. Key Responsibilities Provide timely, accurate, and empathetic support to customers via chat and email, ensuring a positive and personalized experience for each interaction Understand and identify customer needs, guiding them through specific features and functionalities of blithequark's platform Maintain and update internal knowledge bases and customer records, ensuring that all information is accurate and up-to-date Share updates about new features, improvements, or processes with customers, keeping them informed and engaged with blithequark's platform Collaborate cross-functionally with other teams to ensure a smooth customer experience, working closely with colleagues to resolve issues and improve processes Requirements To be successful in this role, you'll need: 1–3+ years of experience in a customer service or support role, with a proven track record of delivering exceptional service and building strong relationships with customers A team player with a positive, "can-do" attitude, who is comfortable working in a fast-paced environment and is adaptable to changing priorities Strong communication and active listening skills, with the ability to clearly articulate complex information and empathize with customers Excellent problem-solving abilities, with a logical and methodical approach to resolving issues and improving processes Comfortable managing multiple tasks and prioritizing workload, with a strong attention to detail and a focus on delivering high-quality results Patient and empathetic when handling challenging cases, with a calm and professional demeanor in high-pressure situations Quick to learn and comfortable using a variety of tools, including but not limited to: Intercom, Slack, HubSpot, and Google Workspace Preferred Qualifications While not essential, the following qualifications are highly desirable: Passion for healthcare and improving the patient/provider experience, with a deep understanding of the challenges and opportunities in the healthcare industry Previous experience at a SaaS company or within a fast-growing startup, with a proven track record of adapting to changing priorities and improving processes Knowledge of Medical Insurance Terminology, with a strong understanding of the complexities and nuances of the healthcare industry What We Offer At blithequark, we're committed to providing our employees with a comprehensive range of benefits, including: Industry-leading compensation, including salary and equity ownership, to recognize and reward your contributions to our business A MacBook, monitor, and all the technologies you need to succeed, to ensure that you have the tools and resources to deliver exceptional results Medical and Dental Insurance, to support your physical and mental well-being 401k, to help you plan for your future and achieve your long-term goals A fast-paced startup environment, with a dynamic and collaborative team that is passionate about making a difference in the healthcare industry A remote-first company, with the flexibility to work from anywhere and achieve a better work-life balance Diversity and Inclusion blithequark is an equal opportunity employer, and we value diversity at our company. We do not discriminate on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please email your request to [email protected]. Conclusion If you're a motivated and customer-focused individual who is passionate about making a difference in the healthcare industry, we encourage you to apply for this exciting opportunity to join blithequark as a Customer Support Representative. With a comprehensive range of benefits, a dynamic and collaborative team, and a commitment to diversity and inclusion, blithequark is the perfect place to take your career to the next level and make a meaningful impact on our business and the healthcare providers we serve. Apply now to start your journey with blithequark and discover a career that is both challenging and rewarding.