Experienced Customer Support Representative – Chat Specialist for Automotive Industry Clients at blithequark

Introduction to blithequark At blithequark, we are passionate about delivering exceptional customer experiences through innovative technology and a commitment to excellence. As a subsidiary of a leading industry player, we have established ourselves as a pioneer in providing top-notch support services to our clients. Our mission is to foster a culture of positivity, energy, and exceptional customer service, and we are now seeking a talented Customer Support Representative specializing in chat interactions to join our dynamic team. Job Overview In this exciting role, you will engage in online conversations with customers on behalf of our automotive dealer clients, aiming to positively represent their brand and convert conversations into leads that drive revenue. As a chat specialist, you will be the face of our clients' brands, providing accurate information, facilitating appointment scheduling, and collecting customer contact information for lead generation. If you are a motivated and customer-focused individual with a passion for technology and exceptional communication skills, we encourage you to apply for this fantastic opportunity. Key Responsibilities Engage and assist customers across various inquiries through online chat, providing timely and effective solutions to their concerns Deliver accurate information regarding products and services via chat, ensuring that customers have a comprehensive understanding of our clients' offerings Facilitate appointment scheduling by focusing on specific appointment details, ensuring a seamless experience for customers Collect customer contact information for lead generation and client evaluation, helping to drive revenue and growth for our clients Summarize customer interactions based on their specific needs for client consideration, providing valuable insights that inform business decisions Develop and update a repository of knowledge on the latest products and services, staying up-to-date with industry trends and developments Available Shifts We are seeking candidates who are available to work one of the following full-time shifts: 7:00 AM – 3:30 PM (Off on Sundays and Mondays) 10:00 AM – 6:30 PM (Off on Sundays and Wednesdays) 12:00 PM – 8:30 PM (Off on Sundays and Tuesdays) Please note that during the first week of employment, you will be required to work Tuesday to Saturday, 10:00 AM – 6:30 PM for training, before transitioning to your assigned shift. Requirements To be successful in this role, you will need: Previous retail customer service or automotive industry experience, although this is not mandatory Proficiency in basic internet and Windows-based computer operations Strong multitasking skills, with gaming experience being a plus A positive and professional attitude, with a passion for delivering exceptional customer service Exceptional written and verbal communication skills, with the ability to articulate complex information in a clear and concise manner Adaptability to change and a preference for a fast-paced work environment, with the ability to thrive in a dynamic and ever-changing setting Essential Qualifications In addition to the requirements outlined above, the ideal candidate will possess: A high school diploma or equivalent, with a degree in a related field being an asset Excellent problem-solving skills, with the ability to think critically and outside the box A strong work ethic, with a commitment to delivering high-quality results and exceeding performance expectations The ability to work effectively in a team environment, with a focus on collaboration and mutual support Preferred Qualifications While not essential, the following qualifications are preferred: Previous experience in a chat support or customer service role, with a proven track record of success Familiarity with the automotive industry, with knowledge of products and services being an asset Experience with customer relationship management (CRM) software, with the ability to learn and adapt to new systems Skills and Competencies To excel in this role, you will need to possess the following skills and competencies: Strong communication and interpersonal skills, with the ability to build rapport with customers and colleagues Excellent problem-solving and analytical skills, with the ability to think critically and outside the box A strong work ethic, with a commitment to delivering high-quality results and exceeding performance expectations The ability to work effectively in a team environment, with a focus on collaboration and mutual support Adaptability and flexibility, with the ability to thrive in a dynamic and ever-changing setting Career Growth Opportunities and Learning Benefits At blithequark, we are committed to the growth and development of our employees. As a Customer Support Representative, you will have access to a range of training programs and resources, including: Comprehensive onboarding and training program, with ongoing support and coaching Opportunities for career advancement, with a focus on promoting from within Professional development programs, with a focus on building skills and competencies Access to industry-leading technology and tools, with the ability to learn and adapt to new systems Work Environment and Company Culture At blithequark, we pride ourselves on our positive and supportive work environment. Our company culture is built on the following values: A commitment to exceptional customer service, with a focus on delivering high-quality results A passion for innovation and technology, with a focus on staying ahead of the curve A strong work ethic, with a commitment to delivering high-quality results and exceeding performance expectations A focus on collaboration and mutual support, with a commitment to building strong relationships with colleagues and customers Our facility amenities include an onsite dining facility offering complimentary breakfast and lunch, a fitness center, and an onsite medical center. We also offer a wide variety of sports and social leagues to participate in after work, along with volunteering initiatives through our Associate Foundation. Compensation, Perks, and Benefits As a Customer Support Representative at blithequark, you will be eligible for a range of compensation, perks, and benefits, including: Competitive salary and bonus structure, with opportunities for career advancement and growth Comprehensive benefits package, including medical, dental, vision, and life insurance Company contributions to your HSA, with a 6% match on 401(k) Paid time off, with a focus on work-life balance and employee well-being Access to industry-leading technology and tools, with the ability to learn and adapt to new systems Conclusion If you are a motivated and customer-focused individual with a passion for technology and exceptional communication skills, we encourage you to apply for this exciting opportunity. As a Customer Support Representative at blithequark, you will have the chance to work with a dynamic and supportive team, develop your skills and competencies, and contribute to the growth and success of our clients. Don't miss out on this fantastic opportunity – apply today and take the first step towards a rewarding and challenging career with blithequark!